TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
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Rated 5 out of 5 by
Angieleaks from
Hands on for sure
My expert laurel was very helpful and was good at communication
Date published: 2022-03-07
Rated 5 out of 5 by
Gaby0713 from
Wonder TurboTax
Mitzie was great and helpful and went through each step with us to ensure we got everything correct.
Date published: 2022-03-07
Rated 5 out of 5 by
chicken livers from
painless
like that they hold your hand the whole way and their search bar is helpful with questions.
Date published: 2022-03-07
Rated 2 out of 5 by
BUG68779 from
Disappointed
Too expensive to even file very basic crypto earning.... I paid more to file taxes than what I earned as a hobby. Not worth it!
Date published: 2022-03-07
Rated 5 out of 5 by
Spam Guy from
Turbo Tax is Great
Very easy to use. User friendly with lots of help links.
Date published: 2022-03-07
Rated 3 out of 5 by
Becca76587987654678909876 from
Free version not complete, delux has some glitches
Sad that the free version isn't all the way complete. It should say that upfront. Halfway through it told me that I wouldn't get certain credits because I didn't have a certain upgrade. That sucks. It was pretty easy to go through on my own but there were some glitches throught the program that on the 3rd attempt it did it correctly like putting the child credit through, while the first 2 times it went through without having me put in the caregiver or price. It also wanted me to put the 1095-A and when I tried to find out where to put the C, there was no way to go back to the A and find out where to put the C. It hid itself somehow. Weird. And this was after I upgraded too.
Date published: 2022-03-07
Rated 5 out of 5 by
Big all from
Loved it
Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by
whatevermynameis from
Not happy with the state form doesn't work
I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
Rated 4 out of 5 by
SamD1956 from
Turbotax is great, EXCEPT for no form 709
The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by
Myrtlehaven from
Turbo Tax is the best
It was quick and easy to file! I would highly recommend
All TurboTax® Offerings Reviews - Page 4966
Date published: 2022-03-07
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Angieleaks from
Hands on for sure
My expert laurel was very helpful and was good at communication
Date published: 2022-03-07
Rated 5 out of 5 by
Gaby0713 from
Wonder TurboTax
Mitzie was great and helpful and went through each step with us to ensure we got everything correct.
Date published: 2022-03-07
Rated 5 out of 5 by
chicken livers from
painless
like that they hold your hand the whole way and their search bar is helpful with questions.
Date published: 2022-03-07
Rated 2 out of 5 by
BUG68779 from
Disappointed
Too expensive to even file very basic crypto earning.... I paid more to file taxes than what I earned as a hobby. Not worth it!
Date published: 2022-03-07
Rated 5 out of 5 by
Spam Guy from
Turbo Tax is Great
Very easy to use. User friendly with lots of help links.
Date published: 2022-03-07
Rated 3 out of 5 by
Becca76587987654678909876 from
Free version not complete, delux has some glitches
Sad that the free version isn't all the way complete. It should say that upfront. Halfway through it told me that I wouldn't get certain credits because I didn't have a certain upgrade. That sucks. It was pretty easy to go through on my own but there were some glitches throught the program that on the 3rd attempt it did it correctly like putting the child credit through, while the first 2 times it went through without having me put in the caregiver or price. It also wanted me to put the 1095-A and when I tried to find out where to put the C, there was no way to go back to the A and find out where to put the C. It hid itself somehow. Weird. And this was after I upgraded too.
Date published: 2022-03-07
Rated 5 out of 5 by
Big all from
Loved it
Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by
whatevermynameis from
Not happy with the state form doesn't work
I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
Rated 4 out of 5 by
SamD1956 from
Turbotax is great, EXCEPT for no form 709
The experts on the phone were great. I have two complaints about Turbotax, though: 1. For the last two years TurboTax does not cover Form 709 (the gift tax form), which means that I must fill it out by hand. It is a several page form, with complicated instructions (about 40 pages of instructions). Even though I complained loudly about this last year (2020), TURBOTAX has still not included this form in its software for 2021. I did call a live Turbotax expert both last year and this year. The expert this year said that she would elevate my complaint. I hope it works. 2. Also, I paid for Turbotax LIVE MAX which includes the identity theft protection. During the year 2021 I received a message from INTUIT that my "phone number has been found compromised online." The email instructed that I should contact IDnotify, but did not include any phone number. I wasted an afternoon getting to a real person on the phone and figuring out what I should do. So more explicit instructions are needed.
Date published: 2022-03-07
Rated 5 out of 5 by
Myrtlehaven from
Turbo Tax is the best
It was quick and easy to file! I would highly recommend
All TurboTax® Offerings Reviews - Page 4966
Date published: 2022-03-07