TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Terrible Decision For my 2020 filing with Turbo Tax, it was a pleasant experience. My 2020 taxes was rejected in February 2020. If the information was incorrect, TT should have let me know before I filed. Also, I'm getting nothing back on my 2020 state taxes and I still had to pay TT a fee for filing to get back nothing. I should not have been made to file state taxes.
Date published: 2021-03-26
Rated 5 out of 5 by from Quick and easy! Quick and easy filing especially if you're a returning customer!
Date published: 2021-03-26
Rated 5 out of 5 by from Thankful for TurboTax So thankful for turbo tax and the incredible communication available with a tax expert. I am so grateful for this assistance!
Date published: 2021-03-26
Rated 5 out of 5 by from Makes Taxes Easy. Turbo Tax holds your hand and guides you through your taxes. I'd be lost without it.
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo tax is the best! Thanks Great system turbo tax has and I will recommend it to anyone
Date published: 2021-03-26
Rated 2 out of 5 by from account records Taxes were fine, still resent the filing fee for state (we paid for he siftware). Bt then they somehow failed to connect the return i entered usng the software i dowmloaded to the key on the software I downloaded. I had to reset and verify my account several times over before everything finally synched . Snd the worst part was they didn't explai what as going on at all, it just kept me in an endless loop of can't save."saying it couldn't find the file that was trying to save (in order to save it). If that doesn't make sense, right! It didn't.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy peasy Quick Easy and then, done! I've used turbo tax for the past 3 years. Always a good experience.
Date published: 2021-03-26
Rated 5 out of 5 by from Big Recommend The whole experience was super fast and easy. I can't even count past 6 and I managed to get it done. I didn't speak with one of the experts, but it was so simple to fill out that I didn't need to; which is a big positive to me because I don't love talking to people. Love how easy it is and I'll definitely use it again in the future. Come through, 2022.
Date published: 2021-03-26
Rated 3 out of 5 by from Good product but problems with customer service I spent substantially more for TurboTax this year than in other years -- there used to be deep discounts available from online retailers, but not this year. As soon as I got the software I loaded it and went right to work on my taxes. When I was just about to file, I was disappointed to learn that the software had not been updated to account for changes made by Congress two weeks earlier. Not only that, but Intuit's online guidance strongly implied that the software had been updated, and/or that Intuit was waiting for Federal guidance (which in fact had already been issued some days earlier) in order to update its software. So I had to delay filing by several days. Not the end of the world, but frustrating. Intuit could have made it a lot less frustrating by being more transparent and giving at least a prediction of when the update would be available.
Date published: 2021-03-26
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax makes doing Taxes a great deal easier. I really like it.
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 4965
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Terrible Decision For my 2020 filing with Turbo Tax, it was a pleasant experience. My 2020 taxes was rejected in February 2020. If the information was incorrect, TT should have let me know before I filed. Also, I'm getting nothing back on my 2020 state taxes and I still had to pay TT a fee for filing to get back nothing. I should not have been made to file state taxes.
Date published: 2021-03-26
Rated 5 out of 5 by from Quick and easy! Quick and easy filing especially if you're a returning customer!
Date published: 2021-03-26
Rated 5 out of 5 by from Thankful for TurboTax So thankful for turbo tax and the incredible communication available with a tax expert. I am so grateful for this assistance!
Date published: 2021-03-26
Rated 5 out of 5 by from Makes Taxes Easy. Turbo Tax holds your hand and guides you through your taxes. I'd be lost without it.
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo tax is the best! Thanks Great system turbo tax has and I will recommend it to anyone
Date published: 2021-03-26
Rated 2 out of 5 by from account records Taxes were fine, still resent the filing fee for state (we paid for he siftware). Bt then they somehow failed to connect the return i entered usng the software i dowmloaded to the key on the software I downloaded. I had to reset and verify my account several times over before everything finally synched . Snd the worst part was they didn't explai what as going on at all, it just kept me in an endless loop of can't save."saying it couldn't find the file that was trying to save (in order to save it). If that doesn't make sense, right! It didn't.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy peasy Quick Easy and then, done! I've used turbo tax for the past 3 years. Always a good experience.
Date published: 2021-03-26
Rated 5 out of 5 by from Big Recommend The whole experience was super fast and easy. I can't even count past 6 and I managed to get it done. I didn't speak with one of the experts, but it was so simple to fill out that I didn't need to; which is a big positive to me because I don't love talking to people. Love how easy it is and I'll definitely use it again in the future. Come through, 2022.
Date published: 2021-03-26
Rated 3 out of 5 by from Good product but problems with customer service I spent substantially more for TurboTax this year than in other years -- there used to be deep discounts available from online retailers, but not this year. As soon as I got the software I loaded it and went right to work on my taxes. When I was just about to file, I was disappointed to learn that the software had not been updated to account for changes made by Congress two weeks earlier. Not only that, but Intuit's online guidance strongly implied that the software had been updated, and/or that Intuit was waiting for Federal guidance (which in fact had already been issued some days earlier) in order to update its software. So I had to delay filing by several days. Not the end of the world, but frustrating. Intuit could have made it a lot less frustrating by being more transparent and giving at least a prediction of when the update would be available.
Date published: 2021-03-26
Rated 5 out of 5 by from I Love Turbo Tax Turbo Tax makes doing Taxes a great deal easier. I really like it.
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 4965