TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Tax Expert was awesome, but.... Good Day, My Tax Expert was awesome, it was wonderful working with her. My Turbotax experience though... Here is my honest response: Point A) I think that Turbotax document service should provide more clarity if you have a foreign passport or Greencard and do not have U.S. drivers license or equivalent. spent many hours trying to get these details uploaded... frustrating :) Point B) Sneaky $0 deal for a $199 service, turned into a straight $249 standard because my taxable return had an extra part (which gave me $166...). POOR CHOICE Turbotax. It should have recognised the $0 and the upgraded cost should have been $50. Standard Customer Usability Satisfaction. Point C) Texts each time my tax expert messaged, would not STOP, though I requested STOP over 20times.... I think this is a service bug.
Date published: 2022-03-06
Rated 5 out of 5 by from Suzana was amazing! Suzana was awesome with me, she was super patient. She definitely deserves a raise after dealing with my unorganized self !
Date published: 2022-03-06
Rated 5 out of 5 by from great experience very helpful and easy to get through made it not difficult and confusing with all questions
Date published: 2022-03-06
Rated 4 out of 5 by from I LOVE TurboTax! I have used TurboTax at home every year for the last 6 years! I love the convenience of not going to a Tax Professional (leaving my house) but, if I have questions I can chat a professional. I find it very user friendly and easy to understand so, I feel confident doing my own taxes. I will continue to use TurboTax for many tea seasons to come.
Date published: 2022-03-06
Rated 5 out of 5 by from Easy Tax Preparation I have used TurboTax for years and it makes tax return preparation fast and easy.
Date published: 2022-03-06
Rated 5 out of 5 by from LOVE IT thanks for making it easy this was my very first time doing my taxes by myself
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is easy to use! Turbo Tax is a very easy to use, self explanatory program with tons of help setions to acess should anyone run into any snags. I recommend Turbotax over another other tax 5
Date published: 2022-03-06
Rated 1 out of 5 by from Program is terrible now. TT used be easy and reliable, now it's very buggy and find errors where there shouldn't be any, considering I never filed anything in those areas. Plus when I had to pay for State return, I signed in as a guest to pay. It took my payment but then asked for me to pay again. Then trying to get past it, it told me to call the help desk to get a confirmation number, the automated system told me to refer to the FAQ, and when I tried to speak to a representative, it told me to use the help button on the TT program (even though it was that help button that told me to call) then asked me if it should repeat itself, I said no, then it said "thank you have a nice day" and hung up on me.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax was great! Easy, step by step instructions. Very thorough and I like how they double check
Date published: 2022-03-06
Rated 5 out of 5 by from Happy with Turbox Tax Very useful and easy to follow! Excellent product and highly recommended.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 4938
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Tax Expert was awesome, but.... Good Day, My Tax Expert was awesome, it was wonderful working with her. My Turbotax experience though... Here is my honest response: Point A) I think that Turbotax document service should provide more clarity if you have a foreign passport or Greencard and do not have U.S. drivers license or equivalent. spent many hours trying to get these details uploaded... frustrating :) Point B) Sneaky $0 deal for a $199 service, turned into a straight $249 standard because my taxable return had an extra part (which gave me $166...). POOR CHOICE Turbotax. It should have recognised the $0 and the upgraded cost should have been $50. Standard Customer Usability Satisfaction. Point C) Texts each time my tax expert messaged, would not STOP, though I requested STOP over 20times.... I think this is a service bug.
Date published: 2022-03-06
Rated 5 out of 5 by from Suzana was amazing! Suzana was awesome with me, she was super patient. She definitely deserves a raise after dealing with my unorganized self !
Date published: 2022-03-06
Rated 5 out of 5 by from great experience very helpful and easy to get through made it not difficult and confusing with all questions
Date published: 2022-03-06
Rated 4 out of 5 by from I LOVE TurboTax! I have used TurboTax at home every year for the last 6 years! I love the convenience of not going to a Tax Professional (leaving my house) but, if I have questions I can chat a professional. I find it very user friendly and easy to understand so, I feel confident doing my own taxes. I will continue to use TurboTax for many tea seasons to come.
Date published: 2022-03-06
Rated 5 out of 5 by from Easy Tax Preparation I have used TurboTax for years and it makes tax return preparation fast and easy.
Date published: 2022-03-06
Rated 5 out of 5 by from LOVE IT thanks for making it easy this was my very first time doing my taxes by myself
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is easy to use! Turbo Tax is a very easy to use, self explanatory program with tons of help setions to acess should anyone run into any snags. I recommend Turbotax over another other tax 5
Date published: 2022-03-06
Rated 1 out of 5 by from Program is terrible now. TT used be easy and reliable, now it's very buggy and find errors where there shouldn't be any, considering I never filed anything in those areas. Plus when I had to pay for State return, I signed in as a guest to pay. It took my payment but then asked for me to pay again. Then trying to get past it, it told me to call the help desk to get a confirmation number, the automated system told me to refer to the FAQ, and when I tried to speak to a representative, it told me to use the help button on the TT program (even though it was that help button that told me to call) then asked me if it should repeat itself, I said no, then it said "thank you have a nice day" and hung up on me.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax was great! Easy, step by step instructions. Very thorough and I like how they double check
Date published: 2022-03-06
Rated 5 out of 5 by from Happy with Turbox Tax Very useful and easy to follow! Excellent product and highly recommended.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 4938