TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax the best way to go. It is a very good way of filing. I just need to see if I am approved. It's telling that I'm not for some reason. I don't understand so I'm going back on here to fix it.
Date published: 2023-03-30
Rated 5 out of 5 by from Tubro is Awesome Turbo was very helpful. The highlighted statements help alot. Best of all it is free.
Date published: 2023-03-30
Rated 5 out of 5 by from Great Tax Filing App I have used TurboTax for many years and not once had an issue. This is a great way to take the stress out of filing taxes.
Date published: 2023-03-30
Rated 3 out of 5 by from TurboTax needs to be improved! I have been using TurboTax for more than 10 years. Overall it is okay. However, it can be improved and make the product more easy to use for some of special topics. I have struggled for many years to report my "backdoor Roth IRA". It is buried in the steps and very confusing. I spend about 4 hours to get everything else entered. But it took me more than 14 hours to figure out how to correctly report our backdoor Roth IRA. I searched online and find this is one of the most frustrated part for many users like me. It takes many many steps to make it correct. And every step is so confusing. I hope TurboTax make this part more straight forward and ask specifically like: " Do you have a backdoor Roth IRA?".........Please remember, your customers are layman and know nothing about those very confusing professional languages you have put out there. We will so much appreciate it if you could make reporting of the backdoor Roth IRA less painful!
Date published: 2023-03-30
Rated 5 out of 5 by from Nice and Easy Nice and Easy. Will use again in the future. Very easy to understand.
Date published: 2023-03-30
Rated 4 out of 5 by from TurboTax is Good, However can be confusing Have been using Turbo tax for MANY years. Sometimes it can send the user into a loop that doesn't make sense. For the most part, there are instructions available to support figuring things out. This year, I am having an issue e-filing my state return. For some reason it is not accepting my credit card. Tried 3 different ones and am sure the issue is systemic with TurboTax. Finally I sent my federal form separately and will try again with the state tomorrow. Already tried it multiple times at different times today.
Date published: 2023-03-30
Rated 5 out of 5 by from TuboTax is super helpful! Great experience but it would be more helpful if it shows how I can fix my return as I always tried so many things and spend so much time to figure out what was the error it asked me to fix.
Date published: 2023-03-30
Rated 1 out of 5 by from The worst turbo tax ever. Nothing worked. couldn't import any data from financial sites and turbo tax remembered nothing. from previous import year.
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax is easy as pie All you have to do is answer questions. If you are not sure of something, just type in the question in the search box. It will come back with several possible answers for your situation. Filing is a breeze, once you input some information, just click a button, and viola - it's done.
Date published: 2023-03-30
Rated 5 out of 5 by from turbo tax is awesome Turbo tax live experts very helpful wnen I had a problem
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4928
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax the best way to go. It is a very good way of filing. I just need to see if I am approved. It's telling that I'm not for some reason. I don't understand so I'm going back on here to fix it.
Date published: 2023-03-30
Rated 5 out of 5 by from Tubro is Awesome Turbo was very helpful. The highlighted statements help alot. Best of all it is free.
Date published: 2023-03-30
Rated 5 out of 5 by from Great Tax Filing App I have used TurboTax for many years and not once had an issue. This is a great way to take the stress out of filing taxes.
Date published: 2023-03-30
Rated 3 out of 5 by from TurboTax needs to be improved! I have been using TurboTax for more than 10 years. Overall it is okay. However, it can be improved and make the product more easy to use for some of special topics. I have struggled for many years to report my "backdoor Roth IRA". It is buried in the steps and very confusing. I spend about 4 hours to get everything else entered. But it took me more than 14 hours to figure out how to correctly report our backdoor Roth IRA. I searched online and find this is one of the most frustrated part for many users like me. It takes many many steps to make it correct. And every step is so confusing. I hope TurboTax make this part more straight forward and ask specifically like: " Do you have a backdoor Roth IRA?".........Please remember, your customers are layman and know nothing about those very confusing professional languages you have put out there. We will so much appreciate it if you could make reporting of the backdoor Roth IRA less painful!
Date published: 2023-03-30
Rated 5 out of 5 by from Nice and Easy Nice and Easy. Will use again in the future. Very easy to understand.
Date published: 2023-03-30
Rated 4 out of 5 by from TurboTax is Good, However can be confusing Have been using Turbo tax for MANY years. Sometimes it can send the user into a loop that doesn't make sense. For the most part, there are instructions available to support figuring things out. This year, I am having an issue e-filing my state return. For some reason it is not accepting my credit card. Tried 3 different ones and am sure the issue is systemic with TurboTax. Finally I sent my federal form separately and will try again with the state tomorrow. Already tried it multiple times at different times today.
Date published: 2023-03-30
Rated 5 out of 5 by from TuboTax is super helpful! Great experience but it would be more helpful if it shows how I can fix my return as I always tried so many things and spend so much time to figure out what was the error it asked me to fix.
Date published: 2023-03-30
Rated 1 out of 5 by from The worst turbo tax ever. Nothing worked. couldn't import any data from financial sites and turbo tax remembered nothing. from previous import year.
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax is easy as pie All you have to do is answer questions. If you are not sure of something, just type in the question in the search box. It will come back with several possible answers for your situation. Filing is a breeze, once you input some information, just click a button, and viola - it's done.
Date published: 2023-03-30
Rated 5 out of 5 by from turbo tax is awesome Turbo tax live experts very helpful wnen I had a problem
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4928