TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great The online help was exceptional. she was knowledgable and quick
Date published: 2023-02-22
Rated 5 out of 5 by from FIrst time users Being first time users, and not too tech savy, it was challenging at times, but when we got stuck, the Customer serves reps were fantastic, pateint and very helpful - all 3 of them. I do think I would use this again next year. Its nice to know there is help available at your fingertips. It was not as hard as I thought, to be honest.
Date published: 2023-02-22
Rated 3 out of 5 by from MANY MANYGLITCHES I had a turbo tax rep talk me through the arduous 4 hour painful process which cost me$218.Mary the rep was great. The website was a nightmare. having to do multiple screens over and over.
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax Is Great! Quick, easy, efficient, and thorough service. Will use again next year!
Date published: 2023-02-22
Rated 1 out of 5 by from Turbo taxes I the best Good job I had fun doing my taxes this year for the first time
Date published: 2023-02-22
Rated 4 out of 5 by from Very good Turbo Tax worker Multiple (two) emails I used created separate accounts. This was problematic
Date published: 2023-02-22
Rated 4 out of 5 by from Turbo Tax Turtles This is my 7th year doing this with Turbo Tax. While some things are easier to do, others could be improved. Suggest that when listing income that there be a box to click on to self type information other than look at all the possibilities to get information from banks etc. that few people might have that have local credit unions. Also quite irritating was the pop up question about deleting duplicate entries from income 1099's; my husband and I each have these from the same place, so I had to keep going back and going though everything again in order to enter information for both of us.
Date published: 2023-02-22
Rated 2 out of 5 by from ok.until the end Ok, until the end when it can time to file and pay for the e-filing to the state. Locked me in a loop, where it would not continue. I called support and was on the phone with them for about 45 minutes and was eventually cut off. No Turbo Tax rep ever called back. I eventually canceled the e-file and mailed in my state return.
Date published: 2023-02-22
Rated 4 out of 5 by from 2022 Nerve racking, being a widow and Frederick was the first name on last years taxes caused issue for me this year.
Date published: 2023-02-22
Rated 5 out of 5 by from EXCELLENT AND EASY!! ABSOLUTELY PAIN FREE FILING! Anyone can use Turbo Tax!
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 4911
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great The online help was exceptional. she was knowledgable and quick
Date published: 2023-02-22
Rated 5 out of 5 by from FIrst time users Being first time users, and not too tech savy, it was challenging at times, but when we got stuck, the Customer serves reps were fantastic, pateint and very helpful - all 3 of them. I do think I would use this again next year. Its nice to know there is help available at your fingertips. It was not as hard as I thought, to be honest.
Date published: 2023-02-22
Rated 3 out of 5 by from MANY MANYGLITCHES I had a turbo tax rep talk me through the arduous 4 hour painful process which cost me$218.Mary the rep was great. The website was a nightmare. having to do multiple screens over and over.
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo Tax Is Great! Quick, easy, efficient, and thorough service. Will use again next year!
Date published: 2023-02-22
Rated 1 out of 5 by from Turbo taxes I the best Good job I had fun doing my taxes this year for the first time
Date published: 2023-02-22
Rated 4 out of 5 by from Very good Turbo Tax worker Multiple (two) emails I used created separate accounts. This was problematic
Date published: 2023-02-22
Rated 4 out of 5 by from Turbo Tax Turtles This is my 7th year doing this with Turbo Tax. While some things are easier to do, others could be improved. Suggest that when listing income that there be a box to click on to self type information other than look at all the possibilities to get information from banks etc. that few people might have that have local credit unions. Also quite irritating was the pop up question about deleting duplicate entries from income 1099's; my husband and I each have these from the same place, so I had to keep going back and going though everything again in order to enter information for both of us.
Date published: 2023-02-22
Rated 2 out of 5 by from ok.until the end Ok, until the end when it can time to file and pay for the e-filing to the state. Locked me in a loop, where it would not continue. I called support and was on the phone with them for about 45 minutes and was eventually cut off. No Turbo Tax rep ever called back. I eventually canceled the e-file and mailed in my state return.
Date published: 2023-02-22
Rated 4 out of 5 by from 2022 Nerve racking, being a widow and Frederick was the first name on last years taxes caused issue for me this year.
Date published: 2023-02-22
Rated 5 out of 5 by from EXCELLENT AND EASY!! ABSOLUTELY PAIN FREE FILING! Anyone can use Turbo Tax!
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 4911