TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Easy but do not like hidden fees at end of process The online filing process is easy but no where during the end of the process does Turbo Tax let you know who much it cost for direct deposit. Its now an added $40 that was never there before. I'm very disappointed that now you have to pay more and more each year.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo tax is great I needed help twice and the people at turbo tax found my problem quickly!!
Date published: 2021-03-29
Rated 2 out of 5 by from Sneaks in Extra Charges Turbo tax will tell you that it's free from the start but you'll soon realize that the basic is only free. It says it can add extras to help you save more but when it turns out that it doesn't save you more there is no option to remove it unless you start all over again.
Date published: 2021-03-29
Rated 3 out of 5 by from turbo tax average I have been using Turbo Ta for years. This year I found it confusing. I was involved with Kiddie Tax and trying to find information and where to record parents wage was very very hard. Easier to go to GOOGLE than information from TurboTax
Date published: 2021-03-29
Rated 5 out of 5 by from Great product Easy to use you just follow the bouncing ball and it takes throught all of the steps.
Date published: 2021-03-29
Rated 5 out of 5 by from Awesome, as usual Quick, simple, easy, trustworthy, confidence-inspiring
Date published: 2021-03-29
Rated 1 out of 5 by from "Live help" not worth it I elected to use the phone help from a "real tax expert" 3 or 4 times this year, and it was a waste of time. Don't select this product if a lower level meets your needs in terms of the forms it accepts (1099-R, 1099-INT, etc). The final review by a tax expert was also a waste of time. I elected to skip the audit representation add-on because the "live help" was so worthless.
Date published: 2021-03-29
Rated 5 out of 5 by from Great Service Service was all around great. Quick service, and she was very nice to talk too.
Date published: 2021-03-29
Rated 5 out of 5 by from First time filing - excellent experience! Great experience, fast, easy and walks you through all the life changes you need account for
Date published: 2021-03-29
Rated 1 out of 5 by from very problematic this year, very frustrating! My returns were rejected because of an entry for adjusted gross income, which was a correct figure based on last year's tax return. Yet, the problem wasn't explained to me at all. I had to figure it out by myself.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4907
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy but do not like hidden fees at end of process The online filing process is easy but no where during the end of the process does Turbo Tax let you know who much it cost for direct deposit. Its now an added $40 that was never there before. I'm very disappointed that now you have to pay more and more each year.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo tax is great I needed help twice and the people at turbo tax found my problem quickly!!
Date published: 2021-03-29
Rated 2 out of 5 by from Sneaks in Extra Charges Turbo tax will tell you that it's free from the start but you'll soon realize that the basic is only free. It says it can add extras to help you save more but when it turns out that it doesn't save you more there is no option to remove it unless you start all over again.
Date published: 2021-03-29
Rated 3 out of 5 by from turbo tax average I have been using Turbo Ta for years. This year I found it confusing. I was involved with Kiddie Tax and trying to find information and where to record parents wage was very very hard. Easier to go to GOOGLE than information from TurboTax
Date published: 2021-03-29
Rated 5 out of 5 by from Great product Easy to use you just follow the bouncing ball and it takes throught all of the steps.
Date published: 2021-03-29
Rated 5 out of 5 by from Awesome, as usual Quick, simple, easy, trustworthy, confidence-inspiring
Date published: 2021-03-29
Rated 1 out of 5 by from "Live help" not worth it I elected to use the phone help from a "real tax expert" 3 or 4 times this year, and it was a waste of time. Don't select this product if a lower level meets your needs in terms of the forms it accepts (1099-R, 1099-INT, etc). The final review by a tax expert was also a waste of time. I elected to skip the audit representation add-on because the "live help" was so worthless.
Date published: 2021-03-29
Rated 5 out of 5 by from Great Service Service was all around great. Quick service, and she was very nice to talk too.
Date published: 2021-03-29
Rated 5 out of 5 by from First time filing - excellent experience! Great experience, fast, easy and walks you through all the life changes you need account for
Date published: 2021-03-29
Rated 1 out of 5 by from very problematic this year, very frustrating! My returns were rejected because of an entry for adjusted gross income, which was a correct figure based on last year's tax return. Yet, the problem wasn't explained to me at all. I had to figure it out by myself.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4907