TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from First Experience With TurboTax I have previously used paper forms for federal and state. TurboTax data entry was straightforward. Info links were generally helpful but not as detailed as IRS instrucitons. For example, the child care tax credit calculation was invisible compared to IRS Form 8812. Also, I had to search for the IP PIN entry rather than being prompted for it. Time to prepare, including fixing things I missed the first time around, was more than IRS paper forms but I understand that the future of paper forms is uncertain.
Date published: 2022-03-06
Rated 3 out of 5 by from Information was badly needed Last year was easy, this year not so much. Maybe you are over advertising and don't have enough experts, I don't know. I did not feel comfortable this year, it took to long and I was not informed of the steps along the way.
Date published: 2022-03-06
Rated 5 out of 5 by from using Turbotax for long time Easy to use and great product. I do not like to write review but TurboTax is a great tool to use to file taxes. Only thing I do not like is that I have to pay for my state to file but Federal to file is free.
Date published: 2022-03-06
Rated 3 out of 5 by from Effective, Inexpensive, but technical problem Easy to use and doesn't cost much. However, the last few years I have been having problems with the automatic updates that are required whenever you start the application. The only way around this has been to uninstall the program and reinstall it. It frustrating enough to do taxes, but then having to deal with software issues when you're trying to do them only adds to the frustrating day
Date published: 2022-03-06
Rated 5 out of 5 by from My 1st live full service experience This was a great experience and the services coast me a lot less than I could of imagined
Date published: 2022-03-06
Rated 5 out of 5 by from Soooooooooooooo Easy !!!!! So easy, everyone should use it. My Sister-in-law told me to try it, and she was right. Step by step program.
Date published: 2022-03-06
Rated 4 out of 5 by from turbo tax is great I like using turbo tax because I always have someone available to answer my questions.
Date published: 2022-03-06
Rated 5 out of 5 by from 1st year using service Janice did a great job filing and preparing our taxes, including being prompt with her responses and easy to reach throughout. Would recommend Full Service based on our experience married filing jointly.
Date published: 2022-03-06
Rated 5 out of 5 by from turbo tax is amazing! The navigation was very easy and very simple!!!!!!
Date published: 2022-03-06
Rated 1 out of 5 by from Horrible CD/Download This Year Purchased TurboTax Deluxe CD but have a Mac OS without a CD drive. Could not actually download the provide since another family member used the CD for installation. Please do not advertise 5 free downloads when no one is getting 5 free downloads. The internet and your support page is full of complaints about this for the 2021 Tax Season. I've now purchased two versions of Turbo Tax.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 4907
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from First Experience With TurboTax I have previously used paper forms for federal and state. TurboTax data entry was straightforward. Info links were generally helpful but not as detailed as IRS instrucitons. For example, the child care tax credit calculation was invisible compared to IRS Form 8812. Also, I had to search for the IP PIN entry rather than being prompted for it. Time to prepare, including fixing things I missed the first time around, was more than IRS paper forms but I understand that the future of paper forms is uncertain.
Date published: 2022-03-06
Rated 3 out of 5 by from Information was badly needed Last year was easy, this year not so much. Maybe you are over advertising and don't have enough experts, I don't know. I did not feel comfortable this year, it took to long and I was not informed of the steps along the way.
Date published: 2022-03-06
Rated 5 out of 5 by from using Turbotax for long time Easy to use and great product. I do not like to write review but TurboTax is a great tool to use to file taxes. Only thing I do not like is that I have to pay for my state to file but Federal to file is free.
Date published: 2022-03-06
Rated 3 out of 5 by from Effective, Inexpensive, but technical problem Easy to use and doesn't cost much. However, the last few years I have been having problems with the automatic updates that are required whenever you start the application. The only way around this has been to uninstall the program and reinstall it. It frustrating enough to do taxes, but then having to deal with software issues when you're trying to do them only adds to the frustrating day
Date published: 2022-03-06
Rated 5 out of 5 by from My 1st live full service experience This was a great experience and the services coast me a lot less than I could of imagined
Date published: 2022-03-06
Rated 5 out of 5 by from Soooooooooooooo Easy !!!!! So easy, everyone should use it. My Sister-in-law told me to try it, and she was right. Step by step program.
Date published: 2022-03-06
Rated 4 out of 5 by from turbo tax is great I like using turbo tax because I always have someone available to answer my questions.
Date published: 2022-03-06
Rated 5 out of 5 by from 1st year using service Janice did a great job filing and preparing our taxes, including being prompt with her responses and easy to reach throughout. Would recommend Full Service based on our experience married filing jointly.
Date published: 2022-03-06
Rated 5 out of 5 by from turbo tax is amazing! The navigation was very easy and very simple!!!!!!
Date published: 2022-03-06
Rated 1 out of 5 by from Horrible CD/Download This Year Purchased TurboTax Deluxe CD but have a Mac OS without a CD drive. Could not actually download the provide since another family member used the CD for installation. Please do not advertise 5 free downloads when no one is getting 5 free downloads. The internet and your support page is full of complaints about this for the 2021 Tax Season. I've now purchased two versions of Turbo Tax.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 4907