TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Used several times - this year was a nightmare I have used Turbo Tax several times in the past, but never again. It did not walk me through each section as it usually does, but instead found "errors" at the end. By then it was not clear what information it needed and I went in circles. Also, the online version will not input last year's information. I uploaded last year's return and all it pulled was our name and address. At one point I used the chat function for help - for some reason he couldn't see what I typed so he ended the chat, and the option to chat then disappeared. I spent 5 hours only to scrap the whole thing and purchase the downloaded version. That version worked better, although not great. The "flag to come back" option wasn't working so I was unable to flag any areas on which I had questions. The whole process was beyond frustrating and we will never use it again. I do trust that our returns are filed correctly, so that's the one positive.
Date published: 2021-03-27
Rated 4 out of 5 by from Expanded coverage is worth it The coverage each of the last two years has improved and make the tax preparation easier and faster. Almost all of my items are now covered and anticipated by TurboTax. The only thing lacking, probably because I do not recognize it, is advance warning of item placement for items that are covered later in the program. In other words, "don't panic, it's covered later".
Date published: 2021-03-27
Rated 5 out of 5 by from Easiest Part Of This Pandemic! Quarantined Self Tax Help Made Easy! Even offered assistance with identity theft protection!
Date published: 2021-03-27
Rated 5 out of 5 by from Loyal Customer 6 years in a row! Always a great experience when filing taxes. It does the work for us!
Date published: 2021-03-27
Rated 5 out of 5 by from Was good Was very nice and some more to fill out the required .....
Date published: 2021-03-27
Rated 1 out of 5 by from Crapola I used your software.now i owe 1200 dollars to the IRS.they are disallowing the rebate credit,All was good according to your software.I should not have to pay extra for a correct result.I will think again before using your software again!!!The rating cannot be low enough
Date published: 2021-03-27
Rated 5 out of 5 by from Worked great for me. Just sat right down and completed and filed my returns. Particularly liked the look up and use last years forms.
Date published: 2021-03-27
Rated 5 out of 5 by from Nice and easy They make it easy,step by step process. Will use them again next year
Date published: 2021-03-27
Rated 5 out of 5 by from amending 2020 return went very well Just amended and filed my 2020 return. I had forgotten that I had sold some bonds last year and my interest totals were wrong. TurboTax downloaded my investment 1099's and everything went very smoothly. TurboTax is wonderful!
Date published: 2021-03-27
Rated 5 out of 5 by from Turbotax is so easy Turbo makes it easy for me to do my taxes. They automatically will transfer from last year and makes things easy for me.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 4899
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Used several times - this year was a nightmare I have used Turbo Tax several times in the past, but never again. It did not walk me through each section as it usually does, but instead found "errors" at the end. By then it was not clear what information it needed and I went in circles. Also, the online version will not input last year's information. I uploaded last year's return and all it pulled was our name and address. At one point I used the chat function for help - for some reason he couldn't see what I typed so he ended the chat, and the option to chat then disappeared. I spent 5 hours only to scrap the whole thing and purchase the downloaded version. That version worked better, although not great. The "flag to come back" option wasn't working so I was unable to flag any areas on which I had questions. The whole process was beyond frustrating and we will never use it again. I do trust that our returns are filed correctly, so that's the one positive.
Date published: 2021-03-27
Rated 4 out of 5 by from Expanded coverage is worth it The coverage each of the last two years has improved and make the tax preparation easier and faster. Almost all of my items are now covered and anticipated by TurboTax. The only thing lacking, probably because I do not recognize it, is advance warning of item placement for items that are covered later in the program. In other words, "don't panic, it's covered later".
Date published: 2021-03-27
Rated 5 out of 5 by from Easiest Part Of This Pandemic! Quarantined Self Tax Help Made Easy! Even offered assistance with identity theft protection!
Date published: 2021-03-27
Rated 5 out of 5 by from Loyal Customer 6 years in a row! Always a great experience when filing taxes. It does the work for us!
Date published: 2021-03-27
Rated 5 out of 5 by from Was good Was very nice and some more to fill out the required .....
Date published: 2021-03-27
Rated 1 out of 5 by from Crapola I used your software.now i owe 1200 dollars to the IRS.they are disallowing the rebate credit,All was good according to your software.I should not have to pay extra for a correct result.I will think again before using your software again!!!The rating cannot be low enough
Date published: 2021-03-27
Rated 5 out of 5 by from Worked great for me. Just sat right down and completed and filed my returns. Particularly liked the look up and use last years forms.
Date published: 2021-03-27
Rated 5 out of 5 by from Nice and easy They make it easy,step by step process. Will use them again next year
Date published: 2021-03-27
Rated 5 out of 5 by from amending 2020 return went very well Just amended and filed my 2020 return. I had forgotten that I had sold some bonds last year and my interest totals were wrong. TurboTax downloaded my investment 1099's and everything went very smoothly. TurboTax is wonderful!
Date published: 2021-03-27
Rated 5 out of 5 by from Turbotax is so easy Turbo makes it easy for me to do my taxes. They automatically will transfer from last year and makes things easy for me.
Date published: 2021-03-27
All TurboTax® Offerings Reviews - Page 4899