TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from 2021 version keeps crashing Despite latest Mac OSX updates and TurboTax updates, this year's software kept crashing about once per hour - seemed to be pretty random
Date published: 2022-03-11
Rated 5 out of 5 by from Long time user! Great product, I've been using for 20 years and wouldn't use anything or anyone else.
Date published: 2022-03-11
Rated 5 out of 5 by from It works for me. Filed a 1065 without a problem. I have not used other tax software so I cannot compare to other companies. Turbo tax is not cheap but it was easy to use. I have used it for 5 years and will continue to do so.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use Easy to use, simple questions, great additional information, seems like your are working directly with an individual
Date published: 2022-03-11
Rated 5 out of 5 by from Filed taxes with no issues Very easy process. Guides you through step by step
Date published: 2022-03-11
Rated 3 out of 5 by from Had to file California Multi-Member LLC on Paper Got an error msg regarding Form 568 K-1 worksheet that working with customer service support could not be resolved after working collaboratively with customer support and behind the scenes higher level support for almost 3 hrs. Software was prompting user to start entering information for an additional LLC member on a blank K-1 worksheet after all members had been entered earlier in the workflow. Tried deleting and re-entering all LLC members. Finally, I was instructed to print the return and file on paper. I was told that Turbo Tax did not support the schedule that was causing me issues. The Form 568 K-1 worksheet was presenting an error which was not allowing me to efile. Not sure why Turbo Tax would not fix that. This is no reflection on the support person who was very professional, diligent, thorough and collaborative. Case 1490854519
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo is great software I have always used Turbo Tax and it has saved me a lot of time and Money. It can use upgrades for the online version to be able to find a form you are looking for much faster etc. Search functions are bit rudimentary but overall the software is great!
Date published: 2022-03-11
Rated 4 out of 5 by from turbo tax is convenient very reasonable and covers all bases for tax breaks
Date published: 2022-03-11
Rated 5 out of 5 by from So easy! It was so each go e-file!! Love all the help I got when I needed it!
Date published: 2022-03-11
Rated 2 out of 5 by from Turbo Tax Failed to deliver Turbo Tax has been unable to electronically file my 1040 federal return because of a problem with Turbo Tax being able to electronically file form 1116 Attachment B. They have not been forthcoming about the issue or when or if this issue will be corrected. It was stated this form was made available on March 11 for both paper and electronic filing but electronic filing was still not working because of this form. I am very disappointing and feel cheated out of part of the value of what I purchased which was supposed to provide for electronic filing.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4896
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from 2021 version keeps crashing Despite latest Mac OSX updates and TurboTax updates, this year's software kept crashing about once per hour - seemed to be pretty random
Date published: 2022-03-11
Rated 5 out of 5 by from Long time user! Great product, I've been using for 20 years and wouldn't use anything or anyone else.
Date published: 2022-03-11
Rated 5 out of 5 by from It works for me. Filed a 1065 without a problem. I have not used other tax software so I cannot compare to other companies. Turbo tax is not cheap but it was easy to use. I have used it for 5 years and will continue to do so.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use Easy to use, simple questions, great additional information, seems like your are working directly with an individual
Date published: 2022-03-11
Rated 5 out of 5 by from Filed taxes with no issues Very easy process. Guides you through step by step
Date published: 2022-03-11
Rated 3 out of 5 by from Had to file California Multi-Member LLC on Paper Got an error msg regarding Form 568 K-1 worksheet that working with customer service support could not be resolved after working collaboratively with customer support and behind the scenes higher level support for almost 3 hrs. Software was prompting user to start entering information for an additional LLC member on a blank K-1 worksheet after all members had been entered earlier in the workflow. Tried deleting and re-entering all LLC members. Finally, I was instructed to print the return and file on paper. I was told that Turbo Tax did not support the schedule that was causing me issues. The Form 568 K-1 worksheet was presenting an error which was not allowing me to efile. Not sure why Turbo Tax would not fix that. This is no reflection on the support person who was very professional, diligent, thorough and collaborative. Case 1490854519
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo is great software I have always used Turbo Tax and it has saved me a lot of time and Money. It can use upgrades for the online version to be able to find a form you are looking for much faster etc. Search functions are bit rudimentary but overall the software is great!
Date published: 2022-03-11
Rated 4 out of 5 by from turbo tax is convenient very reasonable and covers all bases for tax breaks
Date published: 2022-03-11
Rated 5 out of 5 by from So easy! It was so each go e-file!! Love all the help I got when I needed it!
Date published: 2022-03-11
Rated 2 out of 5 by from Turbo Tax Failed to deliver Turbo Tax has been unable to electronically file my 1040 federal return because of a problem with Turbo Tax being able to electronically file form 1116 Attachment B. They have not been forthcoming about the issue or when or if this issue will be corrected. It was stated this form was made available on March 11 for both paper and electronic filing but electronic filing was still not working because of this form. I am very disappointing and feel cheated out of part of the value of what I purchased which was supposed to provide for electronic filing.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4896