TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Got It DONE I hate doing Taxes! Turbo made it easy. Not fun, but easy.
Date published: 2023-03-31
Rated 4 out of 5 by from All good Good Overall. Easy, smotyh process, well presented with lots of info. only issue they charged my credit card before filing taxes. Should fix this.
Date published: 2023-03-31
Rated 2 out of 5 by from Frustrating Unable to use the CD version, I used the online one and you tried to charge me again. What should have been a simple online fix became unnecessarily complex. I was finally able to proceed with my taxes after 2 days and 3 phone calls. The customer service reps were very helpful. It was your policies that made no sense.
Date published: 2023-03-31
Rated 2 out of 5 by from Turbo Tax Chat is garbage I attempted to get answers thru the chat setion asking about my son as a dependent based on his age and mental illness and kept getting responses to a 3 yo child living with her father.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy, thorough, affordable I feel that each section covered what I needed and I can get answers when I want to. TurboTax has been my preferred method of filing for many years, and I have never had any problems. Thank you.
Date published: 2023-03-31
Rated 3 out of 5 by from OVERPRICED Cost is excessive compared to other tax preparation services.
Date published: 2023-03-31
Rated 5 out of 5 by from Great service provider! I always apprehensive around tax season but filing alone couldn't get simpler!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax for Business is EASY TO USE Product is great. Very easy to use. Would recommend all small business to use.
Date published: 2023-03-31
Rated 2 out of 5 by from Foreign Tax Credit was a nightmare. Foreign Tax Credit was a NIGHTMARE. The program wanted to enter data in both Schedule A and Form 1116. I had great difficulty in overriding the program. I could not get form 1116 schedule B to work. On the PA return, it would not let me file electronically without completing Schedule C, a schedule I was not required to file as I have no business.
Date published: 2023-03-31
Rated 1 out of 5 by from Works well, but I'm not a fan of hidden fees. I processed nearly my whole return before I was informed that I had to pay 119 dollars for the "premium" option. Just know that Taxhawk, which every other member of my family uses, is free for ANY federal return and state returns are $14.99 each, no matter what. This is opposed to TurboTax, which forces you to pay an additional 59 dollars to process the state taxes! Taxhawk's total number of $14.99 for both federal and state taxes is what's going to make this return with Intuit and TurboTax my last one too. There is no justification for this sneaky way of getting as much money as you can at the cost of your loyal customers. I've used TurboTax every year I could, but this is the last straw.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Got It DONE I hate doing Taxes! Turbo made it easy. Not fun, but easy.
Date published: 2023-03-31
Rated 4 out of 5 by from All good Good Overall. Easy, smotyh process, well presented with lots of info. only issue they charged my credit card before filing taxes. Should fix this.
Date published: 2023-03-31
Rated 2 out of 5 by from Frustrating Unable to use the CD version, I used the online one and you tried to charge me again. What should have been a simple online fix became unnecessarily complex. I was finally able to proceed with my taxes after 2 days and 3 phone calls. The customer service reps were very helpful. It was your policies that made no sense.
Date published: 2023-03-31
Rated 2 out of 5 by from Turbo Tax Chat is garbage I attempted to get answers thru the chat setion asking about my son as a dependent based on his age and mental illness and kept getting responses to a 3 yo child living with her father.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy, thorough, affordable I feel that each section covered what I needed and I can get answers when I want to. TurboTax has been my preferred method of filing for many years, and I have never had any problems. Thank you.
Date published: 2023-03-31
Rated 3 out of 5 by from OVERPRICED Cost is excessive compared to other tax preparation services.
Date published: 2023-03-31
Rated 5 out of 5 by from Great service provider! I always apprehensive around tax season but filing alone couldn't get simpler!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax for Business is EASY TO USE Product is great. Very easy to use. Would recommend all small business to use.
Date published: 2023-03-31
Rated 2 out of 5 by from Foreign Tax Credit was a nightmare. Foreign Tax Credit was a NIGHTMARE. The program wanted to enter data in both Schedule A and Form 1116. I had great difficulty in overriding the program. I could not get form 1116 schedule B to work. On the PA return, it would not let me file electronically without completing Schedule C, a schedule I was not required to file as I have no business.
Date published: 2023-03-31
Rated 1 out of 5 by from Works well, but I'm not a fan of hidden fees. I processed nearly my whole return before I was informed that I had to pay 119 dollars for the "premium" option. Just know that Taxhawk, which every other member of my family uses, is free for ANY federal return and state returns are $14.99 each, no matter what. This is opposed to TurboTax, which forces you to pay an additional 59 dollars to process the state taxes! Taxhawk's total number of $14.99 for both federal and state taxes is what's going to make this return with Intuit and TurboTax my last one too. There is no justification for this sneaky way of getting as much money as you can at the cost of your loyal customers. I've used TurboTax every year I could, but this is the last straw.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4889