TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from It is very easy to follow along. This is my second year filing my own taxes. I appreciate buying the max for the what if. Hopefully no what if. But it is piece of mind.
Date published: 2022-04-17
Rated 3 out of 5 by from Used to be better It seems that you concentrate too heavily on making each topic as intricate and complex as the IRS worksheets they represent. Adding a more simplistic and comprehensive breakdown of what each income and deduction topic actually represents in terms of how it affects our refund or tax due amounts would really help. For example, I have no idea how to figure out how close I am to the standard deduction because your breakdown doesn't tell me what percentage of the figures I'm seeing actually count towards topping that deduction. If I add those numbers up, they are much higher than the standard deduction, but I somehow still have less deductions than the standard deduction. I'm sure your calculations are correct. I just can't figure out how.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo is great. I like the product, however, unlike buying the CD which guarantees free State filling, why do I have to pay for the state. I thought its the same product.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is Excellent! Easy to use and quick! Love this way to file taxes and didn't cost anything.
Date published: 2022-04-17
Rated 2 out of 5 by from stop with the upgrade notices I've used TT for years and I know which product I need. I kept getting message saying I needed to upgrade. I did not.
Date published: 2022-04-17
Rated 5 out of 5 by from Quick and helpful TurboTax live support - was very helpful. Easy access and dedicated support.
Date published: 2022-04-17
Rated 5 out of 5 by from awesome and easy Very easy to work and explains all details so that they are understood
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was there when I needed them! My Turbo Tax Representative took time to understand my situation, reviewed it and executed a solution. My Representative walked me through the process and stayed with me until I was satisfied with the results.
Date published: 2022-04-17
Rated 4 out of 5 by from I have used Turbotax every year since the 90's This year I did not have any issues, but last year TT said I was eligible for a 1200 tax credit, which the IRS wanted back last November or so, not cool! otherwise I have used it for almost 30 yrs and like it very much.
Date published: 2022-04-17
Rated 2 out of 5 by from Frustrating Turbo Tax is great for walking you through the tedious process of state and federal taxes, however there are issues. Primarily, It advertises free state taxes on t.v. and working through the program, it told me that my first state was free and I would be charged (I believe it was $40) for the second state. When I moved into the state tax section I was directed to input my payment information. I was then moved on the inputting other information. When I finally got to the end, it had my put the payment information again. First frustration. Then, the payment summary screen came up and the program was charging me $25 each for both states and sales tax. What?? Second (and big) frustration and annoyance.Then, the final blow, the program directed me to "save the file to print" when I wanted to print my hardcopy. So, I saved the file, again, and tried to print it. Back to the save box. I could not believe that I could not just simply print a copy of my tax file! So, I rated Turbo Tax with two stars because it is a good tax filing program, but when it comes to wrapping up at the end of the process, I find that there is an issue of some kind every year. Add that to charging me for both states and I'm thinking this is probably my last year using this program.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 4881
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It is very easy to follow along. This is my second year filing my own taxes. I appreciate buying the max for the what if. Hopefully no what if. But it is piece of mind.
Date published: 2022-04-17
Rated 3 out of 5 by from Used to be better It seems that you concentrate too heavily on making each topic as intricate and complex as the IRS worksheets they represent. Adding a more simplistic and comprehensive breakdown of what each income and deduction topic actually represents in terms of how it affects our refund or tax due amounts would really help. For example, I have no idea how to figure out how close I am to the standard deduction because your breakdown doesn't tell me what percentage of the figures I'm seeing actually count towards topping that deduction. If I add those numbers up, they are much higher than the standard deduction, but I somehow still have less deductions than the standard deduction. I'm sure your calculations are correct. I just can't figure out how.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo is great. I like the product, however, unlike buying the CD which guarantees free State filling, why do I have to pay for the state. I thought its the same product.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is Excellent! Easy to use and quick! Love this way to file taxes and didn't cost anything.
Date published: 2022-04-17
Rated 2 out of 5 by from stop with the upgrade notices I've used TT for years and I know which product I need. I kept getting message saying I needed to upgrade. I did not.
Date published: 2022-04-17
Rated 5 out of 5 by from Quick and helpful TurboTax live support - was very helpful. Easy access and dedicated support.
Date published: 2022-04-17
Rated 5 out of 5 by from awesome and easy Very easy to work and explains all details so that they are understood
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was there when I needed them! My Turbo Tax Representative took time to understand my situation, reviewed it and executed a solution. My Representative walked me through the process and stayed with me until I was satisfied with the results.
Date published: 2022-04-17
Rated 4 out of 5 by from I have used Turbotax every year since the 90's This year I did not have any issues, but last year TT said I was eligible for a 1200 tax credit, which the IRS wanted back last November or so, not cool! otherwise I have used it for almost 30 yrs and like it very much.
Date published: 2022-04-17
Rated 2 out of 5 by from Frustrating Turbo Tax is great for walking you through the tedious process of state and federal taxes, however there are issues. Primarily, It advertises free state taxes on t.v. and working through the program, it told me that my first state was free and I would be charged (I believe it was $40) for the second state. When I moved into the state tax section I was directed to input my payment information. I was then moved on the inputting other information. When I finally got to the end, it had my put the payment information again. First frustration. Then, the payment summary screen came up and the program was charging me $25 each for both states and sales tax. What?? Second (and big) frustration and annoyance.Then, the final blow, the program directed me to "save the file to print" when I wanted to print my hardcopy. So, I saved the file, again, and tried to print it. Back to the save box. I could not believe that I could not just simply print a copy of my tax file! So, I rated Turbo Tax with two stars because it is a good tax filing program, but when it comes to wrapping up at the end of the process, I find that there is an issue of some kind every year. Add that to charging me for both states and I'm thinking this is probably my last year using this program.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 4881