TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Mediocre at best Turbo Tax quality has slipped to mediocre at best. I have used Turbo Tax for over 20 years and its quality has been slipping the past few years. Basically not worth a premium
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use and stress free I have been using Turbo Tax for years and will continue to do so. It gets easier to use every year
Date published: 2023-03-31
Rated 4 out of 5 by from First time using TurboTax I had some trouble at first. However, after speaking with their people I was able to complete 2022. "Sheena was especially helpful. I would use this service again next year.
Date published: 2023-03-31
Rated 5 out of 5 by from Small Challenges Some of the Schedule C instructions were confusing and not having the actual form as it is being filled required going to end of return process before seeing the errors - caused several iterations to get it right
Date published: 2023-03-31
Rated 2 out of 5 by from Terribly overpriced for basic returns As a married couple with no assets or children, the price of this simple return is ridiculous. Also spent 45 minutes trying to correct a data mistake caused by the document upload feature and ended up having to re-enter all information manually
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax and less usual income sources Pretty good program, but has a few issues that took too much time to iron out, e.g. it wanted to make passive (interest) income shown on a 1099-MISC into a income from work, i.e. business income. I had to spend too much time searching for how to enter earned income with W-2's and interest income without 1099-INTs when the amount earned was too low for the agencies to issue statements. It copied K-1 limited partnership info from previous year, i.e. it disregarded that I had said I had no K-1's in current year. (I was no longer a member of the LP.)
Date published: 2023-03-31
Rated 5 out of 5 by from NICE EXPERIENCE First time using Turbo tax, everything was explained and made simple!
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax was awesome easy to do. I did not have to use a customer service I was able to do TurboTax on my own it was that easy.
Date published: 2023-03-31
Rated 3 out of 5 by from Great product, but very expensive Very easy to follow, but too expensive, I'm going to try another next year.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax Succes TurboTax imported all of our investment data and recorded it correctly on our TaxReturn.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4881
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Mediocre at best Turbo Tax quality has slipped to mediocre at best. I have used Turbo Tax for over 20 years and its quality has been slipping the past few years. Basically not worth a premium
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is easy to use and stress free I have been using Turbo Tax for years and will continue to do so. It gets easier to use every year
Date published: 2023-03-31
Rated 4 out of 5 by from First time using TurboTax I had some trouble at first. However, after speaking with their people I was able to complete 2022. "Sheena was especially helpful. I would use this service again next year.
Date published: 2023-03-31
Rated 5 out of 5 by from Small Challenges Some of the Schedule C instructions were confusing and not having the actual form as it is being filled required going to end of return process before seeing the errors - caused several iterations to get it right
Date published: 2023-03-31
Rated 2 out of 5 by from Terribly overpriced for basic returns As a married couple with no assets or children, the price of this simple return is ridiculous. Also spent 45 minutes trying to correct a data mistake caused by the document upload feature and ended up having to re-enter all information manually
Date published: 2023-03-31
Rated 4 out of 5 by from TurboTax and less usual income sources Pretty good program, but has a few issues that took too much time to iron out, e.g. it wanted to make passive (interest) income shown on a 1099-MISC into a income from work, i.e. business income. I had to spend too much time searching for how to enter earned income with W-2's and interest income without 1099-INTs when the amount earned was too low for the agencies to issue statements. It copied K-1 limited partnership info from previous year, i.e. it disregarded that I had said I had no K-1's in current year. (I was no longer a member of the LP.)
Date published: 2023-03-31
Rated 5 out of 5 by from NICE EXPERIENCE First time using Turbo tax, everything was explained and made simple!
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax was awesome easy to do. I did not have to use a customer service I was able to do TurboTax on my own it was that easy.
Date published: 2023-03-31
Rated 3 out of 5 by from Great product, but very expensive Very easy to follow, but too expensive, I'm going to try another next year.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax Succes TurboTax imported all of our investment data and recorded it correctly on our TaxReturn.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4881