TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So easy! I got all the help I needed, when I needed it. It was so easy to file and I knew if I made a mistake, there was someone to chat with the walk me through it.
Date published: 2023-04-03
Rated 5 out of 5 by from Helpful, doable and easy! TurboTax was helpful and easy to use. It walked me through every step and took the fear out of doing taxes. Using the "Learn more" feature was a bonus! I feel like taxes make so much more sense now. Thank you!
Date published: 2023-04-03
Rated 2 out of 5 by from TurboTax Kinda Sucks I wouldn't recommend TurboTax if you can find a CPA since the cost is about the same. I did have a much worse time filing though so if you're a fan of wasted time and aggravation, this is the product for you! From the start, it only pulls a portion of your required documents in and even then you have to correct and review the info multiple times. Wow, does TT like to force you to review your documents a lot. It's like a dozen times before you can file it. And hope that you didn't happen to make any basic financial decisions outside of literally earning money from a job because any extra paperwork will cost you more and you'll only find out as you're trying to file. "Don't worry" as TT likes to remind you countless times, you can pay everything off with your refund... minus even more fees for simply wanting to use the refund to pay for the service. After all was said and done it took me much longer and involved a lot more stress and headache than using a CPA like I have previously, and again, the cost was the same. I saved no money using TurboTax but I did gain time and frustration so thanks again TurboTax!
Date published: 2023-04-03
Rated 3 out of 5 by from turbotax 2022 Been using turbotax for many years, this year we now have to have an intuit account. you have made that process very difficult. Please fix. You would have gotten 5 stars except for this new broken process
Date published: 2023-04-03
Rated 5 out of 5 by from easy and professional I've used Turbo Tax for years. Always safe and easy. If an issue comes up, they have staff to help. No plans to use any other service.
Date published: 2023-04-03
Rated 4 out of 5 by from Makes a dreaded chore easy Everything went through. I doubled te of information on income and the system flagged it and asked me to review. Would've been a big mistake.
Date published: 2023-04-03
Rated 1 out of 5 by from Bad The help line wasn't open at 5am PT yo help me refile.
Date published: 2023-04-03
Rated 4 out of 5 by from Have used Turbo tax for several years... The format is easy to follow and the on-line help is very clear. The only improvement would be to make revisiting the city tax portion easier.
Date published: 2023-04-03
Rated 2 out of 5 by from Turbo Tax Business - STILL fails Mass Trust Taxes Turbo Tax Business STILL fails to properly to Massachusetts Trust Taxes properly without a manual override in the forms view. I have reported the problem for the last three years, yet Turbo Tax seems to ignore the report and never fixes the problem. They also never acknowledge the issue thus don't seem to care what we say. In the end, I could still file the trust taxes but only because I know how to manually modify the forms to show that 100% of income was distributed to beneficiaries via Schedule K-1 thus there is no taxable income for the trust.
Date published: 2023-04-03
Rated 3 out of 5 by from Frustration with state print & mail I completed our tax return this weekend, and e-filed the federal portion without issue. My frustration is with our Virginia state tax return form(s) which we want to print out and mail in. I can't access them. I can't print them. I haven't even SEEN them. This first presented as an issue last year. Frankly now that we're using standard deduction, this loyal Turbotax customer is almost ready, after many years of use, to stop using Turbotax.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4879
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So easy! I got all the help I needed, when I needed it. It was so easy to file and I knew if I made a mistake, there was someone to chat with the walk me through it.
Date published: 2023-04-03
Rated 5 out of 5 by from Helpful, doable and easy! TurboTax was helpful and easy to use. It walked me through every step and took the fear out of doing taxes. Using the "Learn more" feature was a bonus! I feel like taxes make so much more sense now. Thank you!
Date published: 2023-04-03
Rated 2 out of 5 by from TurboTax Kinda Sucks I wouldn't recommend TurboTax if you can find a CPA since the cost is about the same. I did have a much worse time filing though so if you're a fan of wasted time and aggravation, this is the product for you! From the start, it only pulls a portion of your required documents in and even then you have to correct and review the info multiple times. Wow, does TT like to force you to review your documents a lot. It's like a dozen times before you can file it. And hope that you didn't happen to make any basic financial decisions outside of literally earning money from a job because any extra paperwork will cost you more and you'll only find out as you're trying to file. "Don't worry" as TT likes to remind you countless times, you can pay everything off with your refund... minus even more fees for simply wanting to use the refund to pay for the service. After all was said and done it took me much longer and involved a lot more stress and headache than using a CPA like I have previously, and again, the cost was the same. I saved no money using TurboTax but I did gain time and frustration so thanks again TurboTax!
Date published: 2023-04-03
Rated 3 out of 5 by from turbotax 2022 Been using turbotax for many years, this year we now have to have an intuit account. you have made that process very difficult. Please fix. You would have gotten 5 stars except for this new broken process
Date published: 2023-04-03
Rated 5 out of 5 by from easy and professional I've used Turbo Tax for years. Always safe and easy. If an issue comes up, they have staff to help. No plans to use any other service.
Date published: 2023-04-03
Rated 4 out of 5 by from Makes a dreaded chore easy Everything went through. I doubled te of information on income and the system flagged it and asked me to review. Would've been a big mistake.
Date published: 2023-04-03
Rated 1 out of 5 by from Bad The help line wasn't open at 5am PT yo help me refile.
Date published: 2023-04-03
Rated 4 out of 5 by from Have used Turbo tax for several years... The format is easy to follow and the on-line help is very clear. The only improvement would be to make revisiting the city tax portion easier.
Date published: 2023-04-03
Rated 2 out of 5 by from Turbo Tax Business - STILL fails Mass Trust Taxes Turbo Tax Business STILL fails to properly to Massachusetts Trust Taxes properly without a manual override in the forms view. I have reported the problem for the last three years, yet Turbo Tax seems to ignore the report and never fixes the problem. They also never acknowledge the issue thus don't seem to care what we say. In the end, I could still file the trust taxes but only because I know how to manually modify the forms to show that 100% of income was distributed to beneficiaries via Schedule K-1 thus there is no taxable income for the trust.
Date published: 2023-04-03
Rated 3 out of 5 by from Frustration with state print & mail I completed our tax return this weekend, and e-filed the federal portion without issue. My frustration is with our Virginia state tax return form(s) which we want to print out and mail in. I can't access them. I can't print them. I haven't even SEEN them. This first presented as an issue last year. Frankly now that we're using standard deduction, this loyal Turbotax customer is almost ready, after many years of use, to stop using Turbotax.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4879