TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from getting help for a problem is very difficult I've been using Turbo Tax to file my returns for 20+years and think it is great. This year I had a problem that did not show up on any of your boards and I also tried chat but no answer was given as they were all automated. I finally called Amazon, who had sold me the download program. They could not help me but did put me through to a live TurboTax support person who was able to solve my problem rather simply. My problem was that one of the forms would not take my information. I tried everything checking my entire file to make sure everything was correct. The simple answer was to go to the forms and fill the information there, then save it into the program. I spent many hours and endless worry feeling frustrated because I could not finish the return until that was repaired. Sometimes it takes a real person to understand the problem and give the solution
Date published: 2022-03-07
Rated 5 out of 5 by from Very easy! I needed to fix a form I got a call and the expert was knowledgeable and helped me very quickly
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is great My first time using TurboTax, I thought it would be complicated but turns out it was easier and faster than I thought
Date published: 2022-03-07
Rated 5 out of 5 by from Good efficient way of filing taxes This was a good experience, you have Turbo Taxes experience while still keeping control of it for yourself.
Date published: 2022-03-07
Rated 4 out of 5 by from 2021 WICK TAXES ALL GOOD EASY TO DO AND GET ONLINE HELP AS NEEDED !!
Date published: 2022-03-07
Rated 3 out of 5 by from TURBO TAX 2021 Turbo Tax is becoming less user friendly each year in the recent past. In the past I felt confident about doing my taxes with Turbo Tax, NOW I just don't get that same warm and fuzzy feeling.
Date published: 2022-03-07
Rated 5 out of 5 by from Truly Turbo! I have a fairly standard tax return (married filing jointly, retirement, and some stocks). I started my tax return at 3:30 in the afternoon and was done by 4:45. I think Turbo is absolutely the right name!
Date published: 2022-03-07
Rated 5 out of 5 by from FAST AND EASY GREAT SERVICE AND REALY EASY TO USE AND GREAT HELP
Date published: 2022-03-07
Rated 3 out of 5 by from Fed is awesome, State is awful The Federal is great, but State needs work. If you have a different state this year than last, they automatically download last years state so you have to pay to download your current state. My daughter used the state option last year, so basically I get no states this year for free, and I paid for Premier version. Support was no help. Buyer beware!
Date published: 2022-03-07
Rated 5 out of 5 by from Great product I've been using TT for over 40 years and continue to be impresses
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4866
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from getting help for a problem is very difficult I've been using Turbo Tax to file my returns for 20+years and think it is great. This year I had a problem that did not show up on any of your boards and I also tried chat but no answer was given as they were all automated. I finally called Amazon, who had sold me the download program. They could not help me but did put me through to a live TurboTax support person who was able to solve my problem rather simply. My problem was that one of the forms would not take my information. I tried everything checking my entire file to make sure everything was correct. The simple answer was to go to the forms and fill the information there, then save it into the program. I spent many hours and endless worry feeling frustrated because I could not finish the return until that was repaired. Sometimes it takes a real person to understand the problem and give the solution
Date published: 2022-03-07
Rated 5 out of 5 by from Very easy! I needed to fix a form I got a call and the expert was knowledgeable and helped me very quickly
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is great My first time using TurboTax, I thought it would be complicated but turns out it was easier and faster than I thought
Date published: 2022-03-07
Rated 5 out of 5 by from Good efficient way of filing taxes This was a good experience, you have Turbo Taxes experience while still keeping control of it for yourself.
Date published: 2022-03-07
Rated 4 out of 5 by from 2021 WICK TAXES ALL GOOD EASY TO DO AND GET ONLINE HELP AS NEEDED !!
Date published: 2022-03-07
Rated 3 out of 5 by from TURBO TAX 2021 Turbo Tax is becoming less user friendly each year in the recent past. In the past I felt confident about doing my taxes with Turbo Tax, NOW I just don't get that same warm and fuzzy feeling.
Date published: 2022-03-07
Rated 5 out of 5 by from Truly Turbo! I have a fairly standard tax return (married filing jointly, retirement, and some stocks). I started my tax return at 3:30 in the afternoon and was done by 4:45. I think Turbo is absolutely the right name!
Date published: 2022-03-07
Rated 5 out of 5 by from FAST AND EASY GREAT SERVICE AND REALY EASY TO USE AND GREAT HELP
Date published: 2022-03-07
Rated 3 out of 5 by from Fed is awesome, State is awful The Federal is great, but State needs work. If you have a different state this year than last, they automatically download last years state so you have to pay to download your current state. My daughter used the state option last year, so basically I get no states this year for free, and I paid for Premier version. Support was no help. Buyer beware!
Date published: 2022-03-07
Rated 5 out of 5 by from Great product I've been using TT for over 40 years and continue to be impresses
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4866