TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not happy this year My return shows an error in foreign forms. I had no foreign anything. couldn't delete the info although the forms showed no information on them. I'm at a complete loss as how this happened and I have spent days trying to fix it.
Date published: 2022-03-07
Rated 5 out of 5 by from Always Turbotax Turbotax has been my "go-to" tax program for many years. It never disappoints!
Date published: 2022-03-07
Rated 2 out of 5 by from Full of fees that get more expensive every year Always full of fees that get more expensive every year. This year they charged me $39 extra because I elected to pay turbotax out of my refund (because I was too broke to pay the $59.00 outright right now). The only one that really gets penalized are the ones with less money! If I knew what I was doing I would be better off with a tax person. It's the same amount of money anyway and I'd rather pay a real person next time. It is an OK product if you don't know what to do like me and just want to get your tax return over with.
Date published: 2022-03-07
Rated 5 out of 5 by from Easy to work with. I had to work with IRS 1099B for the first time and AD was very helpful in guiding to the correct route.
Date published: 2022-03-07
Rated 3 out of 5 by from slipping When entering carryover losses I was trapped in a loop. Luckily your phone rep was aware of the glitch and talked me around it. Other than that the program seemed to expect more input from me than past years. I have TT download brokerage numbers directly to save me work when, after doing, so TT still requires input, I must go thru paperwork that I tried to avoid,(if I even have it). I still expect to be back next year.
Date published: 2022-03-07
Rated 5 out of 5 by from Much easier to use than I thought! It was much easier to use (my first time!). Had to call help one time and then able to move along OK!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is fairly easy to do. I have used Turbo Tax for almost 10 years, but this year there was a glich - I got hung up at the very end with one review. I tried texting for help, but gave up. I then called Turbo Tax and got a live tech, Jeffrey, in North Carolina. Hallelujah! We talked about the glich, I was re-doing a new return and just having him walk me through it was so helpful and supportive. Thank you, Jeffrey!!!
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is wonderful TurboTax is very helpful when I need to file my taxes
Date published: 2022-03-07
Rated 5 out of 5 by from very pleased with service I did not engage with a support through the chat service. I navigated through the process with ease.
Date published: 2022-03-07
Rated 1 out of 5 by from turbo tax Free taxes never happen, I did not need to used the form they gave me I don't have my business anymore.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4858
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not happy this year My return shows an error in foreign forms. I had no foreign anything. couldn't delete the info although the forms showed no information on them. I'm at a complete loss as how this happened and I have spent days trying to fix it.
Date published: 2022-03-07
Rated 5 out of 5 by from Always Turbotax Turbotax has been my "go-to" tax program for many years. It never disappoints!
Date published: 2022-03-07
Rated 2 out of 5 by from Full of fees that get more expensive every year Always full of fees that get more expensive every year. This year they charged me $39 extra because I elected to pay turbotax out of my refund (because I was too broke to pay the $59.00 outright right now). The only one that really gets penalized are the ones with less money! If I knew what I was doing I would be better off with a tax person. It's the same amount of money anyway and I'd rather pay a real person next time. It is an OK product if you don't know what to do like me and just want to get your tax return over with.
Date published: 2022-03-07
Rated 5 out of 5 by from Easy to work with. I had to work with IRS 1099B for the first time and AD was very helpful in guiding to the correct route.
Date published: 2022-03-07
Rated 3 out of 5 by from slipping When entering carryover losses I was trapped in a loop. Luckily your phone rep was aware of the glitch and talked me around it. Other than that the program seemed to expect more input from me than past years. I have TT download brokerage numbers directly to save me work when, after doing, so TT still requires input, I must go thru paperwork that I tried to avoid,(if I even have it). I still expect to be back next year.
Date published: 2022-03-07
Rated 5 out of 5 by from Much easier to use than I thought! It was much easier to use (my first time!). Had to call help one time and then able to move along OK!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is fairly easy to do. I have used Turbo Tax for almost 10 years, but this year there was a glich - I got hung up at the very end with one review. I tried texting for help, but gave up. I then called Turbo Tax and got a live tech, Jeffrey, in North Carolina. Hallelujah! We talked about the glich, I was re-doing a new return and just having him walk me through it was so helpful and supportive. Thank you, Jeffrey!!!
Date published: 2022-03-07
Rated 5 out of 5 by from TurboTax is wonderful TurboTax is very helpful when I need to file my taxes
Date published: 2022-03-07
Rated 5 out of 5 by from very pleased with service I did not engage with a support through the chat service. I navigated through the process with ease.
Date published: 2022-03-07
Rated 1 out of 5 by from turbo tax Free taxes never happen, I did not need to used the form they gave me I don't have my business anymore.
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4858