TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 2 out of 5 by
NG123 from
I was charged for no reason
There was no way to submit my return without accepting turbotax charges. In general the product and service is great but I was confused as to why I was charged for anything for doing all of these services myself - it should be clearer to utilize your free option and not allow you to not file until you are charged at the end. I have used turbo tax for years but this was extremely disappointing
Date published: 2023-03-31
Rated 4 out of 5 by
Christiliz from
turbo tax is convenient
helped me understand tax preparations and tax requirements
Date published: 2023-03-31
Rated 4 out of 5 by
unique nickname is DUMB from
high confidence but a few quirks
Would love to give 5 stars, but after several loops through the same processes without an obvious reason. I got a bit frustrated. When doing a check and something needs to be checked or reviewed, the process will take you back to the section. If the review piece is not face up, but part of a subsection it is not obvious. I went through the same process mulitple times before figuring it out. would like to see a more specific redirect. Also, the sales steps for upselling to other turbo tax products is annoying and takes too many clicks to get through - would like to be able to bypass.
Date published: 2023-03-31
Rated 2 out of 5 by
L7S4H52 from
More trouble every year
Last year could not help me to properly file when it was rejected though it was a simple fix. This year when I tried to see past tax returns, it was so complicated I never figured it out and had to go to the IRS site. The only reason I use this service is because my information is kept here and retrievable. I am not sure I will ever go through this mess again.
Date published: 2023-03-31
Rated 5 out of 5 by
MaOtilia from
Turbo Tax is good and I love the title!
Turbo Tax was direct and anticipated questions. The questions set before me gave me opportunity to decide how much time I could spend either with turbo tax or doing it on my own.
Date published: 2023-03-31
Rated 5 out of 5 by
Mike in MD from
Turbo Tax was easy
Turbo Tax was easy The help was very easy and fix the issues the first time
Date published: 2023-03-31
Rated 5 out of 5 by
Elias Torruella from
Quick and Easy
Easy simple to use function, powerful processing. This is a quality tool.
Date published: 2023-03-31
Rated 4 out of 5 by
StevenL721 from
Quick and easy
For the most part, it's quick and easy. It took a daunting task and made it more manageable. My only complaint is that it cost over $200 to file when I did all the work.
Date published: 2023-03-31
Rated 5 out of 5 by
COTORRITA25 from
TURBO TAX IS VERY SIMPLE AND EASY TO UNDERSTAND
IT IS A GOOD EXPERIENCE USING TURBO TAX I AM GLAD USING TURBO FOR MY TAXES NEEDS
Date published: 2023-03-31
Rated 5 out of 5 by
d marie p from
turbo tax makes things so simple
It is so easy to transfer information from previous years making the following years return much simpler.
All TurboTax® Offerings Reviews - Page 4855
Date published: 2023-03-31
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
NG123 from
I was charged for no reason
There was no way to submit my return without accepting turbotax charges. In general the product and service is great but I was confused as to why I was charged for anything for doing all of these services myself - it should be clearer to utilize your free option and not allow you to not file until you are charged at the end. I have used turbo tax for years but this was extremely disappointing
Date published: 2023-03-31
Rated 4 out of 5 by
Christiliz from
turbo tax is convenient
helped me understand tax preparations and tax requirements
Date published: 2023-03-31
Rated 4 out of 5 by
unique nickname is DUMB from
high confidence but a few quirks
Would love to give 5 stars, but after several loops through the same processes without an obvious reason. I got a bit frustrated. When doing a check and something needs to be checked or reviewed, the process will take you back to the section. If the review piece is not face up, but part of a subsection it is not obvious. I went through the same process mulitple times before figuring it out. would like to see a more specific redirect. Also, the sales steps for upselling to other turbo tax products is annoying and takes too many clicks to get through - would like to be able to bypass.
Date published: 2023-03-31
Rated 2 out of 5 by
L7S4H52 from
More trouble every year
Last year could not help me to properly file when it was rejected though it was a simple fix. This year when I tried to see past tax returns, it was so complicated I never figured it out and had to go to the IRS site. The only reason I use this service is because my information is kept here and retrievable. I am not sure I will ever go through this mess again.
Date published: 2023-03-31
Rated 5 out of 5 by
MaOtilia from
Turbo Tax is good and I love the title!
Turbo Tax was direct and anticipated questions. The questions set before me gave me opportunity to decide how much time I could spend either with turbo tax or doing it on my own.
Date published: 2023-03-31
Rated 5 out of 5 by
Mike in MD from
Turbo Tax was easy
Turbo Tax was easy The help was very easy and fix the issues the first time
Date published: 2023-03-31
Rated 5 out of 5 by
Elias Torruella from
Quick and Easy
Easy simple to use function, powerful processing. This is a quality tool.
Date published: 2023-03-31
Rated 4 out of 5 by
StevenL721 from
Quick and easy
For the most part, it's quick and easy. It took a daunting task and made it more manageable. My only complaint is that it cost over $200 to file when I did all the work.
Date published: 2023-03-31
Rated 5 out of 5 by
COTORRITA25 from
TURBO TAX IS VERY SIMPLE AND EASY TO UNDERSTAND
IT IS A GOOD EXPERIENCE USING TURBO TAX I AM GLAD USING TURBO FOR MY TAXES NEEDS
Date published: 2023-03-31
Rated 5 out of 5 by
d marie p from
turbo tax makes things so simple
It is so easy to transfer information from previous years making the following years return much simpler.
All TurboTax® Offerings Reviews - Page 4855
Date published: 2023-03-31