TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from I was charged for no reason There was no way to submit my return without accepting turbotax charges. In general the product and service is great but I was confused as to why I was charged for anything for doing all of these services myself - it should be clearer to utilize your free option and not allow you to not file until you are charged at the end. I have used turbo tax for years but this was extremely disappointing
Date published: 2023-03-31
Rated 4 out of 5 by from turbo tax is convenient helped me understand tax preparations and tax requirements
Date published: 2023-03-31
Rated 4 out of 5 by from high confidence but a few quirks Would love to give 5 stars, but after several loops through the same processes without an obvious reason. I got a bit frustrated. When doing a check and something needs to be checked or reviewed, the process will take you back to the section. If the review piece is not face up, but part of a subsection it is not obvious. I went through the same process mulitple times before figuring it out. would like to see a more specific redirect. Also, the sales steps for upselling to other turbo tax products is annoying and takes too many clicks to get through - would like to be able to bypass.
Date published: 2023-03-31
Rated 2 out of 5 by from More trouble every year Last year could not help me to properly file when it was rejected though it was a simple fix. This year when I tried to see past tax returns, it was so complicated I never figured it out and had to go to the IRS site. The only reason I use this service is because my information is kept here and retrievable. I am not sure I will ever go through this mess again.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is good and I love the title! Turbo Tax was direct and anticipated questions. The questions set before me gave me opportunity to decide how much time I could spend either with turbo tax or doing it on my own.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax was easy Turbo Tax was easy The help was very easy and fix the issues the first time
Date published: 2023-03-31
Rated 5 out of 5 by from Quick and Easy Easy simple to use function, powerful processing. This is a quality tool.
Date published: 2023-03-31
Rated 4 out of 5 by from Quick and easy For the most part, it's quick and easy. It took a daunting task and made it more manageable. My only complaint is that it cost over $200 to file when I did all the work.
Date published: 2023-03-31
Rated 5 out of 5 by from TURBO TAX IS VERY SIMPLE AND EASY TO UNDERSTAND IT IS A GOOD EXPERIENCE USING TURBO TAX I AM GLAD USING TURBO FOR MY TAXES NEEDS
Date published: 2023-03-31
Rated 5 out of 5 by from turbo tax makes things so simple It is so easy to transfer information from previous years making the following years return much simpler.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4855
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I was charged for no reason There was no way to submit my return without accepting turbotax charges. In general the product and service is great but I was confused as to why I was charged for anything for doing all of these services myself - it should be clearer to utilize your free option and not allow you to not file until you are charged at the end. I have used turbo tax for years but this was extremely disappointing
Date published: 2023-03-31
Rated 4 out of 5 by from turbo tax is convenient helped me understand tax preparations and tax requirements
Date published: 2023-03-31
Rated 4 out of 5 by from high confidence but a few quirks Would love to give 5 stars, but after several loops through the same processes without an obvious reason. I got a bit frustrated. When doing a check and something needs to be checked or reviewed, the process will take you back to the section. If the review piece is not face up, but part of a subsection it is not obvious. I went through the same process mulitple times before figuring it out. would like to see a more specific redirect. Also, the sales steps for upselling to other turbo tax products is annoying and takes too many clicks to get through - would like to be able to bypass.
Date published: 2023-03-31
Rated 2 out of 5 by from More trouble every year Last year could not help me to properly file when it was rejected though it was a simple fix. This year when I tried to see past tax returns, it was so complicated I never figured it out and had to go to the IRS site. The only reason I use this service is because my information is kept here and retrievable. I am not sure I will ever go through this mess again.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax is good and I love the title! Turbo Tax was direct and anticipated questions. The questions set before me gave me opportunity to decide how much time I could spend either with turbo tax or doing it on my own.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax was easy Turbo Tax was easy The help was very easy and fix the issues the first time
Date published: 2023-03-31
Rated 5 out of 5 by from Quick and Easy Easy simple to use function, powerful processing. This is a quality tool.
Date published: 2023-03-31
Rated 4 out of 5 by from Quick and easy For the most part, it's quick and easy. It took a daunting task and made it more manageable. My only complaint is that it cost over $200 to file when I did all the work.
Date published: 2023-03-31
Rated 5 out of 5 by from TURBO TAX IS VERY SIMPLE AND EASY TO UNDERSTAND IT IS A GOOD EXPERIENCE USING TURBO TAX I AM GLAD USING TURBO FOR MY TAXES NEEDS
Date published: 2023-03-31
Rated 5 out of 5 by from turbo tax makes things so simple It is so easy to transfer information from previous years making the following years return much simpler.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 4855