TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281606 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Worst experience ever using Turbo Tax. I HAVE USED DESK TOP TURBO TAX WITH CDs FOR YEARS AND FOUND IT TO BE A GOOD PRODUCT. FOR 2020 I WAS FORCED TO USE YOUR ON-LINE VERSION BECAUSE OF COMPUTER LIMITATIONS. IT IS THE WORST PRODUCT I HAVE EVER USED FROM ANY COMPANY. I WAS IMMEDIATELY CHARGED FOR EVERYTHING POSSIBLE JUST TO DO A BASIC RETURN BECAUSE YOUR PEOPLE ARE SALES PEOPLE WITH LITTLE KNOWLEDGE OR TRAINING ON BASIC TAX OR SYSTEM USE QUESTIONS. THEY WERE NICE ENOUGH BUT ADMITTED THEY HAD LITTLE TRAINING OR KNOWLEDGE HOW TO USE TURBO TAX. LOOK AT MY NUMBER AND LENGTH OF CALL INS FOR HELP. SIMPLE QUESTIONS REQUIRED HOURS OF RESEARCH ON HOW TO ANSWER IN TURBO TAX. I WAS TOLD SEVERAL TIMES THAT THEY WOULD HAVE THEIR SUPERVISOR AUTHORIZE A REFUND TO ME. I HAVE YET TO SEE ONE. I DO MULTIPLE RETURNS AND ALL HAVE SAID WE CAN NOT USE TURBO TAX ON-LINE AGAIN. I WOULD WELCOME A HUMAN RESPONSE. THANK YOU.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbotax is a life saver I've used Turbotax for years but have had to amend my taxes due to late forms being sent to me. So every year, I efile, then amend. If I didn't have Turbotax, I probably would have had to pay thousands to an accountant
Date published: 2021-03-30
Rated 5 out of 5 by from REJECTED TAX RAYMOND WAS EXCELLENT CALLED FAST AND WALKED ME THROUGH WITH NO ISSUES. THANK YOU AGAIN
Date published: 2021-03-30
Rated 5 out of 5 by from Doing our taxes this year seemed easier! It seemed easier doing our taxes this year! Thanks to Turbo Tax!!!
Date published: 2021-03-30
Rated 4 out of 5 by from Download takes some time I have using TurboTax for many years. This year the download was slow.
Date published: 2021-03-30
Rated 5 out of 5 by from FAST EASY AND PAINLESS THIS IS MY 2ND YEAR USING TURBO TAX. LOVE IT!! I WILL BE A LIFE LONG USER OF THIS SERVICE.
Date published: 2021-03-30
Rated 4 out of 5 by from does good job Fairly easy to use, can work on my return on my own schedule time.
Date published: 2021-03-30
Rated 4 out of 5 by from Turbo tax is easy but cost are increasing Turbo tax is easy but cost are increasing year by year and additional e-file cost are new~
Date published: 2021-03-30
Rated 4 out of 5 by from Used Turbo for years Not happy with Turbo free on line instead purchased The Deluxe program
Date published: 2021-03-30
Rated 5 out of 5 by from Love my Turbo Tax! I am glad to use Turbo Tax once again this year, after mailing my taxes last year, and I think maybe the year before, I find it much easier with Turbo tax! I used to use Turbo Tax every year but ran into mistakes with my taxes and ended up having to mail them last minute 2 years ago, and since the tax forms changes last year, I went ahead and mailed them again, but missed the way Turbo Tax guides you through the process and makes it a much more pleasant experience!
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 4837
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst experience ever using Turbo Tax. I HAVE USED DESK TOP TURBO TAX WITH CDs FOR YEARS AND FOUND IT TO BE A GOOD PRODUCT. FOR 2020 I WAS FORCED TO USE YOUR ON-LINE VERSION BECAUSE OF COMPUTER LIMITATIONS. IT IS THE WORST PRODUCT I HAVE EVER USED FROM ANY COMPANY. I WAS IMMEDIATELY CHARGED FOR EVERYTHING POSSIBLE JUST TO DO A BASIC RETURN BECAUSE YOUR PEOPLE ARE SALES PEOPLE WITH LITTLE KNOWLEDGE OR TRAINING ON BASIC TAX OR SYSTEM USE QUESTIONS. THEY WERE NICE ENOUGH BUT ADMITTED THEY HAD LITTLE TRAINING OR KNOWLEDGE HOW TO USE TURBO TAX. LOOK AT MY NUMBER AND LENGTH OF CALL INS FOR HELP. SIMPLE QUESTIONS REQUIRED HOURS OF RESEARCH ON HOW TO ANSWER IN TURBO TAX. I WAS TOLD SEVERAL TIMES THAT THEY WOULD HAVE THEIR SUPERVISOR AUTHORIZE A REFUND TO ME. I HAVE YET TO SEE ONE. I DO MULTIPLE RETURNS AND ALL HAVE SAID WE CAN NOT USE TURBO TAX ON-LINE AGAIN. I WOULD WELCOME A HUMAN RESPONSE. THANK YOU.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbotax is a life saver I've used Turbotax for years but have had to amend my taxes due to late forms being sent to me. So every year, I efile, then amend. If I didn't have Turbotax, I probably would have had to pay thousands to an accountant
Date published: 2021-03-30
Rated 5 out of 5 by from REJECTED TAX RAYMOND WAS EXCELLENT CALLED FAST AND WALKED ME THROUGH WITH NO ISSUES. THANK YOU AGAIN
Date published: 2021-03-30
Rated 5 out of 5 by from Doing our taxes this year seemed easier! It seemed easier doing our taxes this year! Thanks to Turbo Tax!!!
Date published: 2021-03-30
Rated 4 out of 5 by from Download takes some time I have using TurboTax for many years. This year the download was slow.
Date published: 2021-03-30
Rated 5 out of 5 by from FAST EASY AND PAINLESS THIS IS MY 2ND YEAR USING TURBO TAX. LOVE IT!! I WILL BE A LIFE LONG USER OF THIS SERVICE.
Date published: 2021-03-30
Rated 4 out of 5 by from does good job Fairly easy to use, can work on my return on my own schedule time.
Date published: 2021-03-30
Rated 4 out of 5 by from Turbo tax is easy but cost are increasing Turbo tax is easy but cost are increasing year by year and additional e-file cost are new~
Date published: 2021-03-30
Rated 4 out of 5 by from Used Turbo for years Not happy with Turbo free on line instead purchased The Deluxe program
Date published: 2021-03-30
Rated 5 out of 5 by from Love my Turbo Tax! I am glad to use Turbo Tax once again this year, after mailing my taxes last year, and I think maybe the year before, I find it much easier with Turbo tax! I used to use Turbo Tax every year but ran into mistakes with my taxes and ended up having to mail them last minute 2 years ago, and since the tax forms changes last year, I went ahead and mailed them again, but missed the way Turbo Tax guides you through the process and makes it a much more pleasant experience!
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 4837