TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by
Tedious1 from
Store Bought Version
The store bought version was not as easy as the online version, making it take much longer to complete our taxes. It did not import information from previous years like the online version.
Date published: 2022-04-18
Rated 4 out of 5 by
CP artist from
Mostly Easy
I was shown pages "to correct" referring to "Child Tax Credit" . I found that very confusing as to why I needed to correct anything since I am not claiming dependents???? Plus, It was NOT easy to "correct".
Date published: 2022-04-18
Rated 5 out of 5 by
Buudah from
Turbo Tax makes filing a breeze...
I use the guide me feature to ensure I hit all the areas necessary and helps with not entering info where needed.
Date published: 2022-04-18
Rated 2 out of 5 by
RICHARD1987 from
TURBO TAX IS FRUSTRATING
Some, but not all expected data is downloaded. Finding what's missing is laborious. When more information is needed, there is no information about which questions are not fully answered.
Date published: 2022-04-18
Rated 3 out of 5 by
kjue from
not ok
My experience was hard. I needed someone to help me.
Date published: 2022-04-18
Rated 5 out of 5 by
Tammytp from
EASY PEASY!
It was easy and fast. very easy to understand. I love Turbo Tax.
Date published: 2022-04-18
Rated 3 out of 5 by
Lack of info from
Difficult
Many sections are easy to use; however, I tried to REVISIT several parts but the section would not open. I tried to E-File both Fed and State. Of course, I had to pay for the State. Unfortunately, the Fed rejected which caused the State to reject. When refiling, I would have to pay $25 AGAIN to file state. Turbo Tax should advise you to file Fed first and make sure it doesn't reject before trying to E-File State. My return has not been processed yet from last year even though I filed it in April 2020. Turbo Tax didn't give any instructions about how to handle the AGI for last year's return when it hasn't been processed which caused Fed to reject. I needed to input $0. UGH!!!
Date published: 2022-04-18
Rated 5 out of 5 by
Cokegal from
Love turbo tax
So easy!!!! Everyone should use it. I will use it forever!
Date published: 2022-04-18
Rated 3 out of 5 by
tsahlie from
Too expensive
Everything is extra this year. Next year we are buying a program and doing it ourselves.
Date published: 2022-04-18
Rated 5 out of 5 by
Josh1472 from
Michael Is Outstanding!!!
I had a confusing tax question and Michael who is from your NY office was an absolute rock star in helping me get my taxes filed on time!
All TurboTax® Offerings Reviews - Page 4819
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Tedious1 from
Store Bought Version
The store bought version was not as easy as the online version, making it take much longer to complete our taxes. It did not import information from previous years like the online version.
Date published: 2022-04-18
Rated 4 out of 5 by
CP artist from
Mostly Easy
I was shown pages "to correct" referring to "Child Tax Credit" . I found that very confusing as to why I needed to correct anything since I am not claiming dependents???? Plus, It was NOT easy to "correct".
Date published: 2022-04-18
Rated 5 out of 5 by
Buudah from
Turbo Tax makes filing a breeze...
I use the guide me feature to ensure I hit all the areas necessary and helps with not entering info where needed.
Date published: 2022-04-18
Rated 2 out of 5 by
RICHARD1987 from
TURBO TAX IS FRUSTRATING
Some, but not all expected data is downloaded. Finding what's missing is laborious. When more information is needed, there is no information about which questions are not fully answered.
Date published: 2022-04-18
Rated 3 out of 5 by
kjue from
not ok
My experience was hard. I needed someone to help me.
Date published: 2022-04-18
Rated 5 out of 5 by
Tammytp from
EASY PEASY!
It was easy and fast. very easy to understand. I love Turbo Tax.
Date published: 2022-04-18
Rated 3 out of 5 by
Lack of info from
Difficult
Many sections are easy to use; however, I tried to REVISIT several parts but the section would not open. I tried to E-File both Fed and State. Of course, I had to pay for the State. Unfortunately, the Fed rejected which caused the State to reject. When refiling, I would have to pay $25 AGAIN to file state. Turbo Tax should advise you to file Fed first and make sure it doesn't reject before trying to E-File State. My return has not been processed yet from last year even though I filed it in April 2020. Turbo Tax didn't give any instructions about how to handle the AGI for last year's return when it hasn't been processed which caused Fed to reject. I needed to input $0. UGH!!!
Date published: 2022-04-18
Rated 5 out of 5 by
Cokegal from
Love turbo tax
So easy!!!! Everyone should use it. I will use it forever!
Date published: 2022-04-18
Rated 3 out of 5 by
tsahlie from
Too expensive
Everything is extra this year. Next year we are buying a program and doing it ourselves.
Date published: 2022-04-18
Rated 5 out of 5 by
Josh1472 from
Michael Is Outstanding!!!
I had a confusing tax question and Michael who is from your NY office was an absolute rock star in helping me get my taxes filed on time!
All TurboTax® Offerings Reviews - Page 4819
Date published: 2022-04-18