TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Store Bought Version The store bought version was not as easy as the online version, making it take much longer to complete our taxes. It did not import information from previous years like the online version.
Date published: 2022-04-18
Rated 4 out of 5 by from Mostly Easy I was shown pages "to correct" referring to "Child Tax Credit" . I found that very confusing as to why I needed to correct anything since I am not claiming dependents???? Plus, It was NOT easy to "correct".
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax makes filing a breeze... I use the guide me feature to ensure I hit all the areas necessary and helps with not entering info where needed.
Date published: 2022-04-18
Rated 2 out of 5 by from TURBO TAX IS FRUSTRATING Some, but not all expected data is downloaded. Finding what's missing is laborious. When more information is needed, there is no information about which questions are not fully answered.
Date published: 2022-04-18
Rated 3 out of 5 by from not ok My experience was hard. I needed someone to help me.
Date published: 2022-04-18
Rated 5 out of 5 by from EASY PEASY! It was easy and fast. very easy to understand. I love Turbo Tax.
Date published: 2022-04-18
Rated 3 out of 5 by from Difficult Many sections are easy to use; however, I tried to REVISIT several parts but the section would not open. I tried to E-File both Fed and State. Of course, I had to pay for the State. Unfortunately, the Fed rejected which caused the State to reject. When refiling, I would have to pay $25 AGAIN to file state. Turbo Tax should advise you to file Fed first and make sure it doesn't reject before trying to E-File State. My return has not been processed yet from last year even though I filed it in April 2020. Turbo Tax didn't give any instructions about how to handle the AGI for last year's return when it hasn't been processed which caused Fed to reject. I needed to input $0. UGH!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Love turbo tax So easy!!!! Everyone should use it. I will use it forever!
Date published: 2022-04-18
Rated 3 out of 5 by from Too expensive Everything is extra this year. Next year we are buying a program and doing it ourselves.
Date published: 2022-04-18
Rated 5 out of 5 by from Michael Is Outstanding!!! I had a confusing tax question and Michael who is from your NY office was an absolute rock star in helping me get my taxes filed on time!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4819
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Store Bought Version The store bought version was not as easy as the online version, making it take much longer to complete our taxes. It did not import information from previous years like the online version.
Date published: 2022-04-18
Rated 4 out of 5 by from Mostly Easy I was shown pages "to correct" referring to "Child Tax Credit" . I found that very confusing as to why I needed to correct anything since I am not claiming dependents???? Plus, It was NOT easy to "correct".
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax makes filing a breeze... I use the guide me feature to ensure I hit all the areas necessary and helps with not entering info where needed.
Date published: 2022-04-18
Rated 2 out of 5 by from TURBO TAX IS FRUSTRATING Some, but not all expected data is downloaded. Finding what's missing is laborious. When more information is needed, there is no information about which questions are not fully answered.
Date published: 2022-04-18
Rated 3 out of 5 by from not ok My experience was hard. I needed someone to help me.
Date published: 2022-04-18
Rated 5 out of 5 by from EASY PEASY! It was easy and fast. very easy to understand. I love Turbo Tax.
Date published: 2022-04-18
Rated 3 out of 5 by from Difficult Many sections are easy to use; however, I tried to REVISIT several parts but the section would not open. I tried to E-File both Fed and State. Of course, I had to pay for the State. Unfortunately, the Fed rejected which caused the State to reject. When refiling, I would have to pay $25 AGAIN to file state. Turbo Tax should advise you to file Fed first and make sure it doesn't reject before trying to E-File State. My return has not been processed yet from last year even though I filed it in April 2020. Turbo Tax didn't give any instructions about how to handle the AGI for last year's return when it hasn't been processed which caused Fed to reject. I needed to input $0. UGH!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Love turbo tax So easy!!!! Everyone should use it. I will use it forever!
Date published: 2022-04-18
Rated 3 out of 5 by from Too expensive Everything is extra this year. Next year we are buying a program and doing it ourselves.
Date published: 2022-04-18
Rated 5 out of 5 by from Michael Is Outstanding!!! I had a confusing tax question and Michael who is from your NY office was an absolute rock star in helping me get my taxes filed on time!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4819