TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Live help needs more training I was stuck at the review, I had 2 forms preventing me from filing, the first person could not do anything except read her script, and send me to the next person, the next person, did a little better, but did not understand how to solve my issue and scheduled for a better tech. I solved my own issue today but going through tools and deleted 2 forms that i did not need. problem solved. They need more training, to solve simple issues. Lucky i did not have to pay for the Live help( I think) but if I did, I would be less happy.
Date published: 2021-03-03
Rated 3 out of 5 by from Average To Poor From Previous Years. Did not allow the interview and forms to run simultaneously, as in years past, to better reference your progress, or easily identify what was worksheets vs. forms. Could not readily correlate where the interview was in relationship to the forms. Explanations to correct errors were over-simplified or incomplete and any support information was VERY brief. Couldn't easily locate IRS citations to reference materials to support decisions made on the forms. Turbo-Tax appears to have purposely made it more labor intensive or convoluted to file by mail. Seemed to argued more fervently to e-file; not interested. I'm sure thousands, perhaps millions, of returns are processed just fine; mine wouldn't be one of them! And I'm not willing to deal with the fall-out or aftermath when it doesn't.
Date published: 2021-03-03
Rated 5 out of 5 by from Good Good very very very good excellent thank u turbotax
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax works very well. Using TurboTax was user friendly. It was easy to download required details into the program.
Date published: 2021-03-03
Rated 5 out of 5 by from Great company ! Easy to complete forms and understand the filing process .
Date published: 2021-03-03
Rated 3 out of 5 by from It's easy but NEVER free. Easy to use but never free. There is always something they charge you for.
Date published: 2021-03-03
Rated 5 out of 5 by from I like turbo tax The tax expert did a great job of walking me through the forms
Date published: 2021-03-03
Rated 5 out of 5 by from 2020 return We have been with Turbo for at least 15 years. That is all I have to say.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Great and simple the info that they gave was helpful and the email service is fast to respond.
Date published: 2021-03-03
Rated 5 out of 5 by from The example is correct, TURBOTAX IS AWESOME It was so easy, they asked simple questions, life questions and as long as you have all your documents, nothing to it.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 4812
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Live help needs more training I was stuck at the review, I had 2 forms preventing me from filing, the first person could not do anything except read her script, and send me to the next person, the next person, did a little better, but did not understand how to solve my issue and scheduled for a better tech. I solved my own issue today but going through tools and deleted 2 forms that i did not need. problem solved. They need more training, to solve simple issues. Lucky i did not have to pay for the Live help( I think) but if I did, I would be less happy.
Date published: 2021-03-03
Rated 3 out of 5 by from Average To Poor From Previous Years. Did not allow the interview and forms to run simultaneously, as in years past, to better reference your progress, or easily identify what was worksheets vs. forms. Could not readily correlate where the interview was in relationship to the forms. Explanations to correct errors were over-simplified or incomplete and any support information was VERY brief. Couldn't easily locate IRS citations to reference materials to support decisions made on the forms. Turbo-Tax appears to have purposely made it more labor intensive or convoluted to file by mail. Seemed to argued more fervently to e-file; not interested. I'm sure thousands, perhaps millions, of returns are processed just fine; mine wouldn't be one of them! And I'm not willing to deal with the fall-out or aftermath when it doesn't.
Date published: 2021-03-03
Rated 5 out of 5 by from Good Good very very very good excellent thank u turbotax
Date published: 2021-03-03
Rated 4 out of 5 by from TurboTax works very well. Using TurboTax was user friendly. It was easy to download required details into the program.
Date published: 2021-03-03
Rated 5 out of 5 by from Great company ! Easy to complete forms and understand the filing process .
Date published: 2021-03-03
Rated 3 out of 5 by from It's easy but NEVER free. Easy to use but never free. There is always something they charge you for.
Date published: 2021-03-03
Rated 5 out of 5 by from I like turbo tax The tax expert did a great job of walking me through the forms
Date published: 2021-03-03
Rated 5 out of 5 by from 2020 return We have been with Turbo for at least 15 years. That is all I have to say.
Date published: 2021-03-03
Rated 5 out of 5 by from Awesome Great and simple the info that they gave was helpful and the email service is fast to respond.
Date published: 2021-03-03
Rated 5 out of 5 by from The example is correct, TURBOTAX IS AWESOME It was so easy, they asked simple questions, life questions and as long as you have all your documents, nothing to it.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 4812