TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Missing supporting information and detail Although the software works reasonably well, you certainly pay for it. More importantly, there are calculations that are opaque to the tax filer. For instance, after entering in all the information, a tax is calculated and put into the 1040 (line 16); however, you cannot see that calculation. If your tax liability is affected by such things as capital gains preferential treatment, there is no way for you to understand that effect. Another example are the figures pulled from the 1099's and entered as "tax-exempt interest" and "qualified dividends" (lines 2a and 3a respectively)... I'd like to have an itemization from which 1099/account these numbers are tabulated. Additionally, I have multiple investment accounts at the same broker. I cannot distinguish between them within the software because no identifying account number is permitted to be entered or downloaded. I "fudge" this by entering in the final four digits of the account number as part of the "payer" information; that works, but messes up subsequent year downloads. These are easy, obvious fixes. I pursued it with the product support call center, and they couldn't help; furthermore, the specific concerns are referenced by other TurboTax users in the chat history. Are you guys going to fix this?
Date published: 2023-04-01
Rated 2 out of 5 by from Desired fixes 1) It uses my first name - which I don't use - should be an option for preferred name. 2) And somehow, (second year) I miss doing a schedule E, for a rental property, and have to go to the forms to enter the data - obviously I am missing something.
Date published: 2023-04-01
Rated 5 out of 5 by from What an awesome product! The application was very intuitive and user friendly. I liked the checks along the way when filing the returns.
Date published: 2023-04-01
Rated 5 out of 5 by from Awsome i am Cambodian don't know that much english language and still can do it by myself.
Date published: 2023-04-01
Rated 5 out of 5 by from Great Product I Hate tax season just like everyone else but turbo tax makes it much easier to deal with. Been a member for 5 years and will continue to use them.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy going This is the easiest and best way to do our taxes, we will be back next year
Date published: 2023-04-01
Rated 4 out of 5 by from Easy to use Turbo tax was easy to use and helpful when i needed the help
Date published: 2023-04-01
Rated 5 out of 5 by from I love Turbo tax I feel sooo much better having Turbotax help me I love Turbotax
Date published: 2023-04-01
Rated 5 out of 5 by from easy to use very easy to fill in the information required in the return
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax makes taxes as painless as possible TurboTax makes taxes as painless as this very painful process can be.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4781
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Missing supporting information and detail Although the software works reasonably well, you certainly pay for it. More importantly, there are calculations that are opaque to the tax filer. For instance, after entering in all the information, a tax is calculated and put into the 1040 (line 16); however, you cannot see that calculation. If your tax liability is affected by such things as capital gains preferential treatment, there is no way for you to understand that effect. Another example are the figures pulled from the 1099's and entered as "tax-exempt interest" and "qualified dividends" (lines 2a and 3a respectively)... I'd like to have an itemization from which 1099/account these numbers are tabulated. Additionally, I have multiple investment accounts at the same broker. I cannot distinguish between them within the software because no identifying account number is permitted to be entered or downloaded. I "fudge" this by entering in the final four digits of the account number as part of the "payer" information; that works, but messes up subsequent year downloads. These are easy, obvious fixes. I pursued it with the product support call center, and they couldn't help; furthermore, the specific concerns are referenced by other TurboTax users in the chat history. Are you guys going to fix this?
Date published: 2023-04-01
Rated 2 out of 5 by from Desired fixes 1) It uses my first name - which I don't use - should be an option for preferred name. 2) And somehow, (second year) I miss doing a schedule E, for a rental property, and have to go to the forms to enter the data - obviously I am missing something.
Date published: 2023-04-01
Rated 5 out of 5 by from What an awesome product! The application was very intuitive and user friendly. I liked the checks along the way when filing the returns.
Date published: 2023-04-01
Rated 5 out of 5 by from Awsome i am Cambodian don't know that much english language and still can do it by myself.
Date published: 2023-04-01
Rated 5 out of 5 by from Great Product I Hate tax season just like everyone else but turbo tax makes it much easier to deal with. Been a member for 5 years and will continue to use them.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy going This is the easiest and best way to do our taxes, we will be back next year
Date published: 2023-04-01
Rated 4 out of 5 by from Easy to use Turbo tax was easy to use and helpful when i needed the help
Date published: 2023-04-01
Rated 5 out of 5 by from I love Turbo tax I feel sooo much better having Turbotax help me I love Turbotax
Date published: 2023-04-01
Rated 5 out of 5 by from easy to use very easy to fill in the information required in the return
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax makes taxes as painless as possible TurboTax makes taxes as painless as this very painful process can be.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4781