TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Live Premier & Experts Love TurboTax Live Premier & Experts. Turbo Tax Live Expert came through for me when needed. Donnah and was able to pinpoint and rectify the issue I was having.
Date published: 2022-06-24
Rated 5 out of 5 by from Michelle was a great agent I enjoyed it this year. My agent was great I’m really happy with her.
Date published: 2022-06-23
Rated 5 out of 5 by from Great Communication Michon was friendly and easy to communicate with. My taxes are complicated because I am a single person LLC.
Date published: 2022-06-23
Rated 5 out of 5 by from Awesome experience Very positive experience with TurboTax service and particularly with the expert Janette.
Date published: 2022-06-23
Rated 5 out of 5 by from TurboTax Very helpful and informative. Called me back in timely manner
Date published: 2022-06-23
Rated 5 out of 5 by from Thankful for Turbotax! Sean was my representative from Turbotax that helped me with my taxes, and wow did he do an awesome job. He was excellent in communicating what was needed and very patient as I was traveling and couldn't get him the needed information in time.
Date published: 2022-06-23
Rated 4 out of 5 by from Great but noticed some errors this year (2021) 1). In the Deduction Summary, Turbo Tax showed $300 of additional tax deductions for 2021 in the summary for 2020 as well as affecting the totals for both years. The numbers were correct on the 1040 form, however. 2). I was charged an overpayment fee that was taken out of my $125 refund. I don't know why and there was no way to change it on the form itself. I looked in the FAQs but didn't find the answers. Had to file quickly so went ahead and filed with the $23 penalty.
Date published: 2022-06-23
Rated 5 out of 5 by from Valerie is the best! Valerie was extremely professional and highly proficient. She made this stressful process a breeze.
Date published: 2022-06-23
Rated 4 out of 5 by from State Tax Error My State Tax information included an error in the routing number. Instead of getting a quick refund from an otherwise error-free return submitted 3-22-2022, Georgia Dept. of Revenu has been holding the refund for as long as 3 months. Is there any way Turbo Tax could make it possible to re-send a return with a corrected routing number?
Date published: 2022-06-23
Rated 5 out of 5 by from Without Fail Diane and Marty were excellent in their communication when assisting me with completing my taxes. I’ll be sure to use TurboTax again next year!
Date published: 2022-06-23
All TurboTax® Offerings Reviews - Page 479
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Live Premier & Experts Love TurboTax Live Premier & Experts. Turbo Tax Live Expert came through for me when needed. Donnah and was able to pinpoint and rectify the issue I was having.
Date published: 2022-06-24
Rated 5 out of 5 by from Michelle was a great agent I enjoyed it this year. My agent was great I’m really happy with her.
Date published: 2022-06-23
Rated 5 out of 5 by from Great Communication Michon was friendly and easy to communicate with. My taxes are complicated because I am a single person LLC.
Date published: 2022-06-23
Rated 5 out of 5 by from Awesome experience Very positive experience with TurboTax service and particularly with the expert Janette.
Date published: 2022-06-23
Rated 5 out of 5 by from TurboTax Very helpful and informative. Called me back in timely manner
Date published: 2022-06-23
Rated 5 out of 5 by from Thankful for Turbotax! Sean was my representative from Turbotax that helped me with my taxes, and wow did he do an awesome job. He was excellent in communicating what was needed and very patient as I was traveling and couldn't get him the needed information in time.
Date published: 2022-06-23
Rated 4 out of 5 by from Great but noticed some errors this year (2021) 1). In the Deduction Summary, Turbo Tax showed $300 of additional tax deductions for 2021 in the summary for 2020 as well as affecting the totals for both years. The numbers were correct on the 1040 form, however. 2). I was charged an overpayment fee that was taken out of my $125 refund. I don't know why and there was no way to change it on the form itself. I looked in the FAQs but didn't find the answers. Had to file quickly so went ahead and filed with the $23 penalty.
Date published: 2022-06-23
Rated 5 out of 5 by from Valerie is the best! Valerie was extremely professional and highly proficient. She made this stressful process a breeze.
Date published: 2022-06-23
Rated 4 out of 5 by from State Tax Error My State Tax information included an error in the routing number. Instead of getting a quick refund from an otherwise error-free return submitted 3-22-2022, Georgia Dept. of Revenu has been holding the refund for as long as 3 months. Is there any way Turbo Tax could make it possible to re-send a return with a corrected routing number?
Date published: 2022-06-23
Rated 5 out of 5 by from Without Fail Diane and Marty were excellent in their communication when assisting me with completing my taxes. I’ll be sure to use TurboTax again next year!
Date published: 2022-06-23
All TurboTax® Offerings Reviews - Page 479