TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Caught in TurboTax's Grip Overall it works well. Too bad congress won't simplify the tax code to eliminate the need for 'services' such as TurboTax. I wonder why... I wish TurboTax used more professional language, instead of invoking first-person juvenile dialog, e.g. "I know it's taking more than a moment." It also has a nasty habit of not allowing cut-and-paste numbers from financial websites, increasing the chances of mis-typing numbers (granted, this may be a 'security' feature of the website).
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for about 6 years and love that they have tax Experts that help you with issues or questions.
Date published: 2021-03-28
Rated 2 out of 5 by from Data input Turbotax needs to have an option to input the data off your forms from the beginning. Taking a picture and allowing the software to read it is not effective, as I had to go through and correct the AI data inputs, which ultimately took more time.
Date published: 2021-03-28
Rated 5 out of 5 by from I actually enjoyed preparing my return this year! I decided to try Turbo Tax again after I saw an ad on TV offering Expert Live Help. I contacted the Experts three different times, and each time, the results were stellar! Last year my in-person tax preparer experience was less than satisfying, and with that experience - and the pandemic - I was looking for options. Your TV ad convinced me to try Turbo Tax again. I called Expert Live Help twice when I could not find the proper field for an entry. The other question was a tax question. Regardless of my question, your Experts very patiently guided me to resolution. I have been a customer since the product was first created — except for last year. Now I’m back! Thank you, Turbo Tax!
Date published: 2021-03-28
Rated 5 out of 5 by from less time Nice and easy, took way less time than I feared. Thank you turbo Tax
Date published: 2021-03-28
Rated 5 out of 5 by from Easy and Quick This is my 5th year using Turbo Tax. I love that my info from previous years are saved. I can always skip basic information and breeze through the rest. Highly recommend anyone to use Turbo Tax.
Date published: 2021-03-28
Rated 5 out of 5 by from Super Easy Quick and painless. They make it easier every year!
Date published: 2021-03-28
Rated 3 out of 5 by from Not a fan They have simplified the process to the point that it is HARDER to do! We have been doing our own taxes for years, and we know what information we need to enter, however, it took us hours to try and find the proper place to enter the information, and in the end, it was not a fun experience. At least it's done now. Perhaps we'll go back to TaxSlayer next year. At least they don't treat you like a tax beginner... and allow you to go where you need. ALSO, each time we reviewed a section, it had us go through the same questions we ALREADY ANSWERED, just to review or make a small change. No thanks.
Date published: 2021-03-28
Rated 5 out of 5 by from Not always intuitive, but otherwise highly helpful Telephone support quite useful this year for a few issues in entering complicated K-1 forms
Date published: 2021-03-28
Rated 5 out of 5 by from I've used TurboTax for 10 years and love it! Using TurboTax gives me the confidence of accuracy
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 4775
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Caught in TurboTax's Grip Overall it works well. Too bad congress won't simplify the tax code to eliminate the need for 'services' such as TurboTax. I wonder why... I wish TurboTax used more professional language, instead of invoking first-person juvenile dialog, e.g. "I know it's taking more than a moment." It also has a nasty habit of not allowing cut-and-paste numbers from financial websites, increasing the chances of mis-typing numbers (granted, this may be a 'security' feature of the website).
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for about 6 years and love that they have tax Experts that help you with issues or questions.
Date published: 2021-03-28
Rated 2 out of 5 by from Data input Turbotax needs to have an option to input the data off your forms from the beginning. Taking a picture and allowing the software to read it is not effective, as I had to go through and correct the AI data inputs, which ultimately took more time.
Date published: 2021-03-28
Rated 5 out of 5 by from I actually enjoyed preparing my return this year! I decided to try Turbo Tax again after I saw an ad on TV offering Expert Live Help. I contacted the Experts three different times, and each time, the results were stellar! Last year my in-person tax preparer experience was less than satisfying, and with that experience - and the pandemic - I was looking for options. Your TV ad convinced me to try Turbo Tax again. I called Expert Live Help twice when I could not find the proper field for an entry. The other question was a tax question. Regardless of my question, your Experts very patiently guided me to resolution. I have been a customer since the product was first created — except for last year. Now I’m back! Thank you, Turbo Tax!
Date published: 2021-03-28
Rated 5 out of 5 by from less time Nice and easy, took way less time than I feared. Thank you turbo Tax
Date published: 2021-03-28
Rated 5 out of 5 by from Easy and Quick This is my 5th year using Turbo Tax. I love that my info from previous years are saved. I can always skip basic information and breeze through the rest. Highly recommend anyone to use Turbo Tax.
Date published: 2021-03-28
Rated 5 out of 5 by from Super Easy Quick and painless. They make it easier every year!
Date published: 2021-03-28
Rated 3 out of 5 by from Not a fan They have simplified the process to the point that it is HARDER to do! We have been doing our own taxes for years, and we know what information we need to enter, however, it took us hours to try and find the proper place to enter the information, and in the end, it was not a fun experience. At least it's done now. Perhaps we'll go back to TaxSlayer next year. At least they don't treat you like a tax beginner... and allow you to go where you need. ALSO, each time we reviewed a section, it had us go through the same questions we ALREADY ANSWERED, just to review or make a small change. No thanks.
Date published: 2021-03-28
Rated 5 out of 5 by from Not always intuitive, but otherwise highly helpful Telephone support quite useful this year for a few issues in entering complicated K-1 forms
Date published: 2021-03-28
Rated 5 out of 5 by from I've used TurboTax for 10 years and love it! Using TurboTax gives me the confidence of accuracy
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 4775