TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Michelle is Awesome My rep made this the first positive experience I've had with Intuit in years (after many bad ones with Quicken, etc.) Fantastic!
Date published: 2022-04-18
Rated 4 out of 5 by from Long time user I've been using Turbo Tax for 10 years or more. It is a great help making the process easier.
Date published: 2022-04-18
Rated 1 out of 5 by from use someone else I was not able to pa for my state return esily it was stressful and took way too long
Date published: 2022-04-18
Rated 2 out of 5 by from Conflicting Advice I was given conflicting advice by different experts so I am unsure whether I would use this again
Date published: 2022-04-18
Rated 2 out of 5 by from Very Expensive for Simple Filing I paid $100 to have my taxes filed; this is rather expensive in my option. I understand that there is a cost associated any service, but I'll be looking for much cheaper options next year. I'm a single man in my late 20's with rather simple taxes as well. The service is overall smooth, but paying $100 for the base product is very high in my option. Please reconsider your base pricing for simple filings.
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy and efficient I completed early but waited until last minute to file. Overall very positive.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax is awesome easy to use, walks you through every step, helps you avoid errors.
Date published: 2022-04-18
Rated 3 out of 5 by from So far so good Well it's not over till the return is finished . my first time fueling for free so let's see???
Date published: 2022-04-18
Rated 2 out of 5 by from Disappointment went too far this year I've been using TurboTax to file both my federal and state taxes for 8 years now. I started using it because I had faith in the brand name, and I used other Intuit software. The biggest reasons that I continue to use it are that it's familiar and brings over my information from year to year, as well as I can directly import my self-employment data from my side job using QuickBooks Self Employed. However, each year seems to bring up one issue or another. Often there's a glitch with my state return, and this year it just was way too much of a hassle to fix it. I really dislike the format of guiding me through my taxes - it's fine to start with, but then when I want to go back and review or change something, I have to go through the ENTIRE line of questioning again! And it's not just a few confirmation messages, it's 12-15 or more questions that have nothing to do with what I'm trying to change. I have lost all confidence in TurboTax this year, and I will probably cease to use QBSE as well. I will be shopping for a different tax prep software for 2022.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go I've been using Turbo Tax for a few years and have never been disappointed with the service.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4774
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Michelle is Awesome My rep made this the first positive experience I've had with Intuit in years (after many bad ones with Quicken, etc.) Fantastic!
Date published: 2022-04-18
Rated 4 out of 5 by from Long time user I've been using Turbo Tax for 10 years or more. It is a great help making the process easier.
Date published: 2022-04-18
Rated 1 out of 5 by from use someone else I was not able to pa for my state return esily it was stressful and took way too long
Date published: 2022-04-18
Rated 2 out of 5 by from Conflicting Advice I was given conflicting advice by different experts so I am unsure whether I would use this again
Date published: 2022-04-18
Rated 2 out of 5 by from Very Expensive for Simple Filing I paid $100 to have my taxes filed; this is rather expensive in my option. I understand that there is a cost associated any service, but I'll be looking for much cheaper options next year. I'm a single man in my late 20's with rather simple taxes as well. The service is overall smooth, but paying $100 for the base product is very high in my option. Please reconsider your base pricing for simple filings.
Date published: 2022-04-18
Rated 5 out of 5 by from Very easy and efficient I completed early but waited until last minute to file. Overall very positive.
Date published: 2022-04-18
Rated 5 out of 5 by from turbo tax is awesome easy to use, walks you through every step, helps you avoid errors.
Date published: 2022-04-18
Rated 3 out of 5 by from So far so good Well it's not over till the return is finished . my first time fueling for free so let's see???
Date published: 2022-04-18
Rated 2 out of 5 by from Disappointment went too far this year I've been using TurboTax to file both my federal and state taxes for 8 years now. I started using it because I had faith in the brand name, and I used other Intuit software. The biggest reasons that I continue to use it are that it's familiar and brings over my information from year to year, as well as I can directly import my self-employment data from my side job using QuickBooks Self Employed. However, each year seems to bring up one issue or another. Often there's a glitch with my state return, and this year it just was way too much of a hassle to fix it. I really dislike the format of guiding me through my taxes - it's fine to start with, but then when I want to go back and review or change something, I have to go through the ENTIRE line of questioning again! And it's not just a few confirmation messages, it's 12-15 or more questions that have nothing to do with what I'm trying to change. I have lost all confidence in TurboTax this year, and I will probably cease to use QBSE as well. I will be shopping for a different tax prep software for 2022.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go I've been using Turbo Tax for a few years and have never been disappointed with the service.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4774