TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Great help every year Problem is some of the windows cut off the "Back" and "Continue" buttons at the bottom of the pages after I enlarge the windows to 100% because of my poor visual acuity. It will help a lot if you raise those buttons higher up on all the pages.
Date published: 2022-03-12
Rated 3 out of 5 by from Turbo Tax For the most part Turbo Tax is a great product however we ran into a glitch that we couldn't figure out. The first person was not helpful but the 2nd person was great.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax Makes It Easy!!! This is by far the simplest & most comprehensive platform for doing taxes yourself.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is Excellent! Turbo Tax filing was easy to navigate and easy to understand. .
Date published: 2022-03-12
Rated 5 out of 5 by from Help when I needed it I had one obscure box checked in my return that was preventing the finalization of my federal return. I requested a call through "Speak with an Expert." Andrew called me and quickly found the problem in a downloaded 1099-B from my bank. He walked me through the correction, reviewed the final return again, and stayed on the phone until I clicked on "E-file". He was pleasant, professional and very competent. I used Turbo Tax every year and this year, Andrew's help on troubleshooting the return was worth every penny of the Turbo Tax fee!
Date published: 2022-03-12
Rated 4 out of 5 by from DIFFICULTY PRINTING FROM THE PROGRAM Everything worked well enough to get it done, but several issues. The first was that the file saving was a recurrent problem, and I had to save the files on the desktop rather than in the specific turbotax file. Just annoying. And, I was never able to print directly from turbotax; I had to create a computer file and print from there. It ultimately worked but wasted time I didn't have to use up.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax makes it easy! Turbo tax makes filing very easy. Taking me step by step helps me understand the process.
Date published: 2022-03-12
Rated 5 out of 5 by from Satisfied It was a very easy process and my tax expert was very kind.
Date published: 2022-03-12
Rated 2 out of 5 by from cache issues suck on NJ filings the program is stuck on the resolution of block & lot for filing. if you enter it, it will say you don't need it - when you correct it and leave it blank, they say you need it.
Date published: 2022-03-12
Rated 5 out of 5 by from Exceptional help with taxes We needed to claim our new solar system. I was really unsure how to do that. I received live help and it was great.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4774
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great help every year Problem is some of the windows cut off the "Back" and "Continue" buttons at the bottom of the pages after I enlarge the windows to 100% because of my poor visual acuity. It will help a lot if you raise those buttons higher up on all the pages.
Date published: 2022-03-12
Rated 3 out of 5 by from Turbo Tax For the most part Turbo Tax is a great product however we ran into a glitch that we couldn't figure out. The first person was not helpful but the 2nd person was great.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax Makes It Easy!!! This is by far the simplest & most comprehensive platform for doing taxes yourself.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is Excellent! Turbo Tax filing was easy to navigate and easy to understand. .
Date published: 2022-03-12
Rated 5 out of 5 by from Help when I needed it I had one obscure box checked in my return that was preventing the finalization of my federal return. I requested a call through "Speak with an Expert." Andrew called me and quickly found the problem in a downloaded 1099-B from my bank. He walked me through the correction, reviewed the final return again, and stayed on the phone until I clicked on "E-file". He was pleasant, professional and very competent. I used Turbo Tax every year and this year, Andrew's help on troubleshooting the return was worth every penny of the Turbo Tax fee!
Date published: 2022-03-12
Rated 4 out of 5 by from DIFFICULTY PRINTING FROM THE PROGRAM Everything worked well enough to get it done, but several issues. The first was that the file saving was a recurrent problem, and I had to save the files on the desktop rather than in the specific turbotax file. Just annoying. And, I was never able to print directly from turbotax; I had to create a computer file and print from there. It ultimately worked but wasted time I didn't have to use up.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax makes it easy! Turbo tax makes filing very easy. Taking me step by step helps me understand the process.
Date published: 2022-03-12
Rated 5 out of 5 by from Satisfied It was a very easy process and my tax expert was very kind.
Date published: 2022-03-12
Rated 2 out of 5 by from cache issues suck on NJ filings the program is stuck on the resolution of block & lot for filing. if you enter it, it will say you don't need it - when you correct it and leave it blank, they say you need it.
Date published: 2022-03-12
Rated 5 out of 5 by from Exceptional help with taxes We needed to claim our new solar system. I was really unsure how to do that. I received live help and it was great.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4774