TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TAXES MADE SIMPLE AND EASY I HAVE BEEN DONG MY TAXES WITH TURBO TAX FOR THE PAST 10 YEARS AND IT JUST GETS EASIER AND BETTER! DO THEM AT THE CONVINIENCE OF YOUR HOME ON YOUR TIME.START THEM TODAY AND FINISH THEM WHEN THEM WHEN YOU HAVE TIME!
Date published: 2021-03-31
Rated 3 out of 5 by from Prices raising !!! What happened to filing for free ???? $60 federal fee, $50 state fee, $40 processing fee ?????
Date published: 2021-03-31
Rated 2 out of 5 by from Turbotax is Great! Turbotax has always been my "go to" for tax preparation. I have used it for over 10 years. Until this year, I have always used the download deluxe version. When I was ready to purchase this year's addition, I not only discovered that I would not be able to use 2020 software unless I upgraded my Mac IOS but my computer was at it's limit. Purchasing a new computer was in my future but I hadn't planned to do it before tax season. Now, with the new computer there was no CD drive so I had to download. This is not something I have been comfortable with in the past. However, everything went smoothly until I started to do my taxes. I discovered that even with a 21" screen, I could not configure the pages in order to see the whole page. On the summary pages, all the sections were not visible so I had to go by the search for a section method and rely on the review at the end to make sure I hadn't left anything out. Needless to say, this was very frustrating. I would have given Turbotax 5 stars for excellence in the past. Not now, as I see these problems as very major and easily addressed by a programmer. I didn't have time to call customer support and remain on hold for hours, wait on another download and risk losing the work I had already done. I am not a novice to computers, so I relied on my memory and prior experience to get through. Turbotax, please address the configuration of your pages! I understand that Apple is responsible for the need to upgrade iOS but now I am not sure what I will do next year. Disappointed with my experience this year and facing another round as I starting to prepare my mother's taxes also.
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo Tax ?? I have been getting my Turbo Tax via CD. I decided to use the on line version this year. I was surprised to find that I had to upgrade to premium to complete my taxes. I also found it difficult trying to upload my last year return. I had to pay more online than I did for the CD. The online version would only let me save in a .pdf format.
Date published: 2021-03-31
Rated 5 out of 5 by from Use TurboTax every year..Love it Every year I use Turbo Tax and it is very easy with the step by step guidence
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax User 10+ Yrs!!! *** I use the Turbo Tax program every year - I love the ease of use. Turbo Tax easily transfers your data from one yr to the next - can guide you step by step or you can just go straight to what you want. Its an awesome program. In addition, the electronic filing of your Federal taxes is a breeze and you get a fast refund. The State costs you extra.
Date published: 2021-03-31
Rated 5 out of 5 by from Easiest online Tax program I used to use TaxAct to file, but they were NOT as easy to use. They also like to keep raising the price. In a year that has aleady been so hard, I appreciate that TurboTax cares.
Date published: 2021-03-31
Rated 5 out of 5 by from Excellent! No problems. Will use again next year. Thank you very much!
Date published: 2021-03-31
Rated 5 out of 5 by from Awesome Very professional and very helpful fast I would recommend
Date published: 2021-03-31
Rated 5 out of 5 by from Still the best With property, crypto, charities and other investments I am still doing my own taxes thanks to Turbotax. I gather all the documents, download the previous years, use the "one by one" question approach, check over the final product for any "please review this" and send it in. Great service. A live voice answered my question instantly ("Do I enter 1099-NEC in 1099 or Small Business section?) Biggest gripe - no place to enter crypto on the downloaded version
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4765
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TAXES MADE SIMPLE AND EASY I HAVE BEEN DONG MY TAXES WITH TURBO TAX FOR THE PAST 10 YEARS AND IT JUST GETS EASIER AND BETTER! DO THEM AT THE CONVINIENCE OF YOUR HOME ON YOUR TIME.START THEM TODAY AND FINISH THEM WHEN THEM WHEN YOU HAVE TIME!
Date published: 2021-03-31
Rated 3 out of 5 by from Prices raising !!! What happened to filing for free ???? $60 federal fee, $50 state fee, $40 processing fee ?????
Date published: 2021-03-31
Rated 2 out of 5 by from Turbotax is Great! Turbotax has always been my "go to" for tax preparation. I have used it for over 10 years. Until this year, I have always used the download deluxe version. When I was ready to purchase this year's addition, I not only discovered that I would not be able to use 2020 software unless I upgraded my Mac IOS but my computer was at it's limit. Purchasing a new computer was in my future but I hadn't planned to do it before tax season. Now, with the new computer there was no CD drive so I had to download. This is not something I have been comfortable with in the past. However, everything went smoothly until I started to do my taxes. I discovered that even with a 21" screen, I could not configure the pages in order to see the whole page. On the summary pages, all the sections were not visible so I had to go by the search for a section method and rely on the review at the end to make sure I hadn't left anything out. Needless to say, this was very frustrating. I would have given Turbotax 5 stars for excellence in the past. Not now, as I see these problems as very major and easily addressed by a programmer. I didn't have time to call customer support and remain on hold for hours, wait on another download and risk losing the work I had already done. I am not a novice to computers, so I relied on my memory and prior experience to get through. Turbotax, please address the configuration of your pages! I understand that Apple is responsible for the need to upgrade iOS but now I am not sure what I will do next year. Disappointed with my experience this year and facing another round as I starting to prepare my mother's taxes also.
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo Tax ?? I have been getting my Turbo Tax via CD. I decided to use the on line version this year. I was surprised to find that I had to upgrade to premium to complete my taxes. I also found it difficult trying to upload my last year return. I had to pay more online than I did for the CD. The online version would only let me save in a .pdf format.
Date published: 2021-03-31
Rated 5 out of 5 by from Use TurboTax every year..Love it Every year I use Turbo Tax and it is very easy with the step by step guidence
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax User 10+ Yrs!!! *** I use the Turbo Tax program every year - I love the ease of use. Turbo Tax easily transfers your data from one yr to the next - can guide you step by step or you can just go straight to what you want. Its an awesome program. In addition, the electronic filing of your Federal taxes is a breeze and you get a fast refund. The State costs you extra.
Date published: 2021-03-31
Rated 5 out of 5 by from Easiest online Tax program I used to use TaxAct to file, but they were NOT as easy to use. They also like to keep raising the price. In a year that has aleady been so hard, I appreciate that TurboTax cares.
Date published: 2021-03-31
Rated 5 out of 5 by from Excellent! No problems. Will use again next year. Thank you very much!
Date published: 2021-03-31
Rated 5 out of 5 by from Awesome Very professional and very helpful fast I would recommend
Date published: 2021-03-31
Rated 5 out of 5 by from Still the best With property, crypto, charities and other investments I am still doing my own taxes thanks to Turbotax. I gather all the documents, download the previous years, use the "one by one" question approach, check over the final product for any "please review this" and send it in. Great service. A live voice answered my question instantly ("Do I enter 1099-NEC in 1099 or Small Business section?) Biggest gripe - no place to enter crypto on the downloaded version
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4765