TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great Tax Filing Tool I have been using Turbo Tax for almost 20 years and have no disappointments.
Date published: 2022-03-12
Rated 4 out of 5 by from GREAT TOOl...with some annoying bugs I am a statistician, a financially educated person, a Ph.D.. I CAN'T IMAGINE how the IRS and Congress expects an average citizen to actually be able to understand all of this crap. WITHOUT TURBO TAX, I would be totally lost. What a great tool. That said, there are a few bugs in the software that are really annoying, and which get talked about in forums and never clearly resolved...until I just bullishly forced a solution. E.g., Form 502A for VIrginia is NOT required for me. But it shows up at the review stage, requires me to put an answer, even though none of them are valid, has a radio button for "none apply"...but only by figuring out how to delete a form and doing so was I able to transmit. Another example is that one time I put "Yes, the corporation made a loan repayment" and put an amount. Later I realized that was not accurate; it was not a loan, just an amount transmitted from the corporation to the officer. I went back in and changed a 3rd screen to "0" for the amount that was repaid. But because it said Yes to the repayment question, other places including K-1 continued to list the original amount. I went back and changed it to No. It kept insisting that there was a loan repayment and would change it back to Yes. Only when I accidentally went back in and said Yes, then deleted the 0 so the field was blank, then cycled back through and changed it to No would it accept it. I imagine it would be very difficult for a software developer to avoid all such bugs...just keep working on it! I will die without you!
Date published: 2022-03-12
Rated 2 out of 5 by from Not sure what happened this year but lots of bugs I have been using Turbo Tax for at least the last 20 years. This year there were a LOT of bugs that did not appear in other versions. There were questions asked and answer required for forms that did not apply to me. There were loops I would get stuck in where I had to cancel or exit the program. It is disconcerting when you are trusting Turbo Tax to prepare your taxes accurately and you find errors in the program. I filed with my fingers crossed this year.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is Awesome Thank you, wendy is a true asset to your company!!!!
Date published: 2022-03-12
Rated 4 out of 5 by from Much better than TaxAct I've been using Turbo Tax for several years. Had an issue with the download from last year so decided to skip that. Also got in an infinite loop. Finally had to exit TurboTax and re-enter to get beyond that.
Date published: 2022-03-12
Rated 5 out of 5 by from Very Easy to use! Very easy to use! I was done in one hour! I would recommend Turbotax to anyone struggling doing their taxes!
Date published: 2022-03-12
Rated 4 out of 5 by from it does taxes yay, i mean it does what it is supposed to, I am unsure as to the scathing review TT wants
Date published: 2022-03-12
Rated 1 out of 5 by from Too expensive and too many questions Too expensive and too many questions that are irrelevant!
Date published: 2022-03-12
Rated 3 out of 5 by from I have to pay for everything the site is easy to use, i just have to pay for filing, and for filling out forms. lost over 100 dollars of my return because of this site. last time I'll be using turbo tax. especially since you guys opted out of the free filing IRS program. you guys are falling down the drain. you should fix the nickname for three letters, as well, because my name is max, not maxi. and why cant' I submit a file
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is Awesome! Easy instructions that mind soothing. There’s Live agent assistance available immediate. Great service!
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4762
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Tax Filing Tool I have been using Turbo Tax for almost 20 years and have no disappointments.
Date published: 2022-03-12
Rated 4 out of 5 by from GREAT TOOl...with some annoying bugs I am a statistician, a financially educated person, a Ph.D.. I CAN'T IMAGINE how the IRS and Congress expects an average citizen to actually be able to understand all of this crap. WITHOUT TURBO TAX, I would be totally lost. What a great tool. That said, there are a few bugs in the software that are really annoying, and which get talked about in forums and never clearly resolved...until I just bullishly forced a solution. E.g., Form 502A for VIrginia is NOT required for me. But it shows up at the review stage, requires me to put an answer, even though none of them are valid, has a radio button for "none apply"...but only by figuring out how to delete a form and doing so was I able to transmit. Another example is that one time I put "Yes, the corporation made a loan repayment" and put an amount. Later I realized that was not accurate; it was not a loan, just an amount transmitted from the corporation to the officer. I went back in and changed a 3rd screen to "0" for the amount that was repaid. But because it said Yes to the repayment question, other places including K-1 continued to list the original amount. I went back and changed it to No. It kept insisting that there was a loan repayment and would change it back to Yes. Only when I accidentally went back in and said Yes, then deleted the 0 so the field was blank, then cycled back through and changed it to No would it accept it. I imagine it would be very difficult for a software developer to avoid all such bugs...just keep working on it! I will die without you!
Date published: 2022-03-12
Rated 2 out of 5 by from Not sure what happened this year but lots of bugs I have been using Turbo Tax for at least the last 20 years. This year there were a LOT of bugs that did not appear in other versions. There were questions asked and answer required for forms that did not apply to me. There were loops I would get stuck in where I had to cancel or exit the program. It is disconcerting when you are trusting Turbo Tax to prepare your taxes accurately and you find errors in the program. I filed with my fingers crossed this year.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is Awesome Thank you, wendy is a true asset to your company!!!!
Date published: 2022-03-12
Rated 4 out of 5 by from Much better than TaxAct I've been using Turbo Tax for several years. Had an issue with the download from last year so decided to skip that. Also got in an infinite loop. Finally had to exit TurboTax and re-enter to get beyond that.
Date published: 2022-03-12
Rated 5 out of 5 by from Very Easy to use! Very easy to use! I was done in one hour! I would recommend Turbotax to anyone struggling doing their taxes!
Date published: 2022-03-12
Rated 4 out of 5 by from it does taxes yay, i mean it does what it is supposed to, I am unsure as to the scathing review TT wants
Date published: 2022-03-12
Rated 1 out of 5 by from Too expensive and too many questions Too expensive and too many questions that are irrelevant!
Date published: 2022-03-12
Rated 3 out of 5 by from I have to pay for everything the site is easy to use, i just have to pay for filing, and for filling out forms. lost over 100 dollars of my return because of this site. last time I'll be using turbo tax. especially since you guys opted out of the free filing IRS program. you guys are falling down the drain. you should fix the nickname for three letters, as well, because my name is max, not maxi. and why cant' I submit a file
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is Awesome! Easy instructions that mind soothing. There’s Live agent assistance available immediate. Great service!
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4762