TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is helpful Excellent service, online tool guide me perfectly. I recommend this to everyone!
Date published: 2023-04-19
Rated 5 out of 5 by from Because I'm math-impaired It's not a lack of teaching or using, it's that I'm dysgraphic. When I write letters and numbers I may write the wrong ones or put them in the wrong spaces. Having Turbotax do this, even letting me take pics of my forms, helps SO much. I need a way to take pics as my forms arrive and save until they're all in and I'm ready to do this. (Or if that's an option I didn't know, I'm sorry! )
Date published: 2023-04-19
Rated 1 out of 5 by from Very frustrated using this software I had to close the program several times and restart because my mouse would disappear. It worked fine in my other open windows just not in the Turbotax Home & Business app window. I was not able to search for help items while preparing my tax forms, the help only seemed to list subjects for me to click on there was no search space for me to type in what I needed. I would like the option to delete started tax returns from the main screen but it only allows you to select one to continue or create new ones. Very annoying. This is first time filing as business owner and rental property owner, the instructions and help for various sections was very vague and I had to do multiple searches of my own outside of this app to get the information needed to ensure I was entering data correctly. The fact that the COVID relief update was not included makes no sense and several times I had to wait for the app while it "checked for updates" yet it never pulled down the new COVID form. (By COVID form I am referring to someone taking early withdrawals from pension for disaster relief). There is much to be desired and honestly I expected a much better experience from Turbotax.
Date published: 2023-04-19
Rated 1 out of 5 by from Quit tacking on extra fees! No need to tack on extra fees and make it difficult to eliminate them. Some people just want the basic service and need the return money for other real expenses. Happens every year and it is a burden.
Date published: 2023-04-19
Rated 5 out of 5 by from Have been using TurboTax for more than 10 years Have used TurboTax for many years. Very easy to navigate and reliable.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome for sure! Turbo Tax provided some Excellent service and great expert help.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax better this year Lot easier to use and navigate this year with questions/prompts to enter income/deductions quickly.
Date published: 2023-04-19
Rated 4 out of 5 by from Super Helpful I was in the gig economy last year and could not have navigated filing without the help provided here!
Date published: 2023-04-19
Rated 1 out of 5 by from loading screens are God awful and useless I do not need fake loading screens depicting transfers of information and such. the info is already in the computer. Get me to the next screen and let me be done with this. I would rather pay H&R then the government. Going there next year.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is easy to use & well worth its cost. I have always had an easy experience filing my tax returns with TurboTax. I highly recommend it!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 477
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is helpful Excellent service, online tool guide me perfectly. I recommend this to everyone!
Date published: 2023-04-19
Rated 5 out of 5 by from Because I'm math-impaired It's not a lack of teaching or using, it's that I'm dysgraphic. When I write letters and numbers I may write the wrong ones or put them in the wrong spaces. Having Turbotax do this, even letting me take pics of my forms, helps SO much. I need a way to take pics as my forms arrive and save until they're all in and I'm ready to do this. (Or if that's an option I didn't know, I'm sorry! )
Date published: 2023-04-19
Rated 1 out of 5 by from Very frustrated using this software I had to close the program several times and restart because my mouse would disappear. It worked fine in my other open windows just not in the Turbotax Home & Business app window. I was not able to search for help items while preparing my tax forms, the help only seemed to list subjects for me to click on there was no search space for me to type in what I needed. I would like the option to delete started tax returns from the main screen but it only allows you to select one to continue or create new ones. Very annoying. This is first time filing as business owner and rental property owner, the instructions and help for various sections was very vague and I had to do multiple searches of my own outside of this app to get the information needed to ensure I was entering data correctly. The fact that the COVID relief update was not included makes no sense and several times I had to wait for the app while it "checked for updates" yet it never pulled down the new COVID form. (By COVID form I am referring to someone taking early withdrawals from pension for disaster relief). There is much to be desired and honestly I expected a much better experience from Turbotax.
Date published: 2023-04-19
Rated 1 out of 5 by from Quit tacking on extra fees! No need to tack on extra fees and make it difficult to eliminate them. Some people just want the basic service and need the return money for other real expenses. Happens every year and it is a burden.
Date published: 2023-04-19
Rated 5 out of 5 by from Have been using TurboTax for more than 10 years Have used TurboTax for many years. Very easy to navigate and reliable.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome for sure! Turbo Tax provided some Excellent service and great expert help.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax better this year Lot easier to use and navigate this year with questions/prompts to enter income/deductions quickly.
Date published: 2023-04-19
Rated 4 out of 5 by from Super Helpful I was in the gig economy last year and could not have navigated filing without the help provided here!
Date published: 2023-04-19
Rated 1 out of 5 by from loading screens are God awful and useless I do not need fake loading screens depicting transfers of information and such. the info is already in the computer. Get me to the next screen and let me be done with this. I would rather pay H&R then the government. Going there next year.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is easy to use & well worth its cost. I have always had an easy experience filing my tax returns with TurboTax. I highly recommend it!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 477