TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax Now Charging to File Electronically I have been using Turbo Tax for many years and was very happy with it, but this year the program is more difficult to use, and they are now charging to file electronically. I purchased Turbo Tax Deluxe from Costco for Federal returns only since my state does not have an income tax. I was able to file one return electronically, but when I tried to send my son's return they wouldn't let me do it unless I paid $60.
Date published: 2021-03-31
Rated 5 out of 5 by from Such a great and easy-to-use tool.. I love turbo tax its so easy to use and they are so eager to help i did my taxes in a few minutes with no hassle...I give Turbo Tax a perfect 10.. thanks TurboTax......
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax Payment to File Very Confusing I purchased Turbo Tax Deluxe CD from Target for $50. As a senior, I think the tax prep section is great. However, I had a problem completing the actual filing portion. Kept asking for payment before I could file. I ended up paying an additional $65 to e-mail the returns just to get it done (State filing was supposed to be free).
Date published: 2021-03-31
Rated 5 out of 5 by from easy and quick to use I got back more than when I went into an accountant. And I didn't even have to leave home. I'll do it again next year.
Date published: 2021-03-31
Rated 4 out of 5 by from Pretty good tax software, always use TurboTax. Fairly easy to use. This year (2020) version was a pain to install. Kept getting errors about missing files and I never even had it installed - CD version. Downloaded direct from website and it seemed to go smoothly, no missing file errors, but then stopped dead at around 10% installed. I was getting ready to make a phone call but kept trying to install on my own. After 2 more attempts, it finally installed and updated with no more issues. Did my taxes with no issues. I was a bit leery but all was good.
Date published: 2021-03-31
Rated 4 out of 5 by from SIMPLE TO USE THE ENTIRE EXPERIANCE WAS SIMPLE AND HELP FULL. AMAZING
Date published: 2021-03-31
Rated 5 out of 5 by from Great way to file Taxes Easy to use, extremely informative, helped with all areas including the Advice.
Date published: 2021-03-31
Rated 2 out of 5 by from Unable to e-file my State Tax form so I mailed it, II have used Turbo Tax for many years and I think it is great. However this year I was unable to e-file my State Forms. When I got to the final steps to e-file I was unable to scroll down low enough to see and click on the final box to e-file. So I called your help line and your rep could not help or connect me to your accounting person (Case # 475540273) to pay your $25 fee. So I gave up and mailed my form with my payment. I would suggest that you fix this problem as the turbo tax worked great until I got to trying to e-file my State Form.
Date published: 2021-03-31
Rated 4 out of 5 by from A bit long, but good I tried the on VIA BECU but it wouldn't work right. I wasn't able to add my 1099-R. I went to USBANK and it worked fine. Much rather use TurboTax than go to an accountant.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is really good!!!!! I've been using it for 20 years and it's always been an excellent experience.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4752
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax Now Charging to File Electronically I have been using Turbo Tax for many years and was very happy with it, but this year the program is more difficult to use, and they are now charging to file electronically. I purchased Turbo Tax Deluxe from Costco for Federal returns only since my state does not have an income tax. I was able to file one return electronically, but when I tried to send my son's return they wouldn't let me do it unless I paid $60.
Date published: 2021-03-31
Rated 5 out of 5 by from Such a great and easy-to-use tool.. I love turbo tax its so easy to use and they are so eager to help i did my taxes in a few minutes with no hassle...I give Turbo Tax a perfect 10.. thanks TurboTax......
Date published: 2021-03-31
Rated 3 out of 5 by from Turbo Tax Payment to File Very Confusing I purchased Turbo Tax Deluxe CD from Target for $50. As a senior, I think the tax prep section is great. However, I had a problem completing the actual filing portion. Kept asking for payment before I could file. I ended up paying an additional $65 to e-mail the returns just to get it done (State filing was supposed to be free).
Date published: 2021-03-31
Rated 5 out of 5 by from easy and quick to use I got back more than when I went into an accountant. And I didn't even have to leave home. I'll do it again next year.
Date published: 2021-03-31
Rated 4 out of 5 by from Pretty good tax software, always use TurboTax. Fairly easy to use. This year (2020) version was a pain to install. Kept getting errors about missing files and I never even had it installed - CD version. Downloaded direct from website and it seemed to go smoothly, no missing file errors, but then stopped dead at around 10% installed. I was getting ready to make a phone call but kept trying to install on my own. After 2 more attempts, it finally installed and updated with no more issues. Did my taxes with no issues. I was a bit leery but all was good.
Date published: 2021-03-31
Rated 4 out of 5 by from SIMPLE TO USE THE ENTIRE EXPERIANCE WAS SIMPLE AND HELP FULL. AMAZING
Date published: 2021-03-31
Rated 5 out of 5 by from Great way to file Taxes Easy to use, extremely informative, helped with all areas including the Advice.
Date published: 2021-03-31
Rated 2 out of 5 by from Unable to e-file my State Tax form so I mailed it, II have used Turbo Tax for many years and I think it is great. However this year I was unable to e-file my State Forms. When I got to the final steps to e-file I was unable to scroll down low enough to see and click on the final box to e-file. So I called your help line and your rep could not help or connect me to your accounting person (Case # 475540273) to pay your $25 fee. So I gave up and mailed my form with my payment. I would suggest that you fix this problem as the turbo tax worked great until I got to trying to e-file my State Form.
Date published: 2021-03-31
Rated 4 out of 5 by from A bit long, but good I tried the on VIA BECU but it wouldn't work right. I wasn't able to add my 1099-R. I went to USBANK and it worked fine. Much rather use TurboTax than go to an accountant.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is really good!!!!! I've been using it for 20 years and it's always been an excellent experience.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4752