TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Almost as good as ever, but needs improvement Mostly worked as I have come to expect. Problem with this years version is handling of Form 8453 and Form 8459. Final instructions state that I should mail form 8453 to IRS. This Form, 8453 as provided by Turbo Tax has checked that it is for transmitting Form 8949, Sales and Other Dispositions of Capital Assets (or a statement with the same information), if you elect not to report your transactions electronically on Form 8949. Why is Turbo Tax not filing Form 8459 electronically. Since my return has two Form 8459 does only one need to be filed or both? Since only one deals with Short-term transactions reported on Form(s) 1099-B showing basis wasn’t reported to the IRS. This appears to be the only one I need to file. Turbo Tax instructions need to be improved. And the Forms 8459 which are to be filed need to be automatically printed out as is the Form 8453. Fix the instructions to clarify including addressing the issue of filing Form 8459 with the filing of the 1040 and associated Forms and Schedules.
Date published: 2022-04-16
Rated 4 out of 5 by from Glad to be done Overall, I like TurboTax. I am a repeat user and will continue to use it for my tax filing needs in the foreseeable future. There are some hicups on some miscellaneous items that I would like to see cleared up. While those items seem to differ from year to year, it is difficult to pinpoint a single instance.
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax and Taxes Rejected I did not find Turbo Tax as helpful as in past years. My taxes have now been rejected 3 times and the help feature is not so helpful. This happened last year as well. Will most likely try another avenue for taxes next year.
Date published: 2022-04-16
Rated 4 out of 5 by from Gets the job done I appreciate the ease of filling in the fields and answering basic questions, however, there are some questions in the review portion that are not as easy to answer, especially those pertaining to specific schedules that are not easy to access. We had to call a tax expert for help to get through those sections. She was helpful and able to answer our questions. We like to use Turbo Tax so we can independently file our taxes but we do wish it was a little cheaper.
Date published: 2022-04-16
Rated 4 out of 5 by from Worked, with help from chat agent Worked, with help from chat agent, who was excellent
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is GREAT! I needed the help of two Tax Assistants as I suffer from some memory issues. They were knowledgeable in their respective fields.
Date published: 2022-04-16
Rated 2 out of 5 by from Data format error found AFTER hit Transfer button A W2 data entry error (/) after a no error review of my tax forms and I hit the Transfer tax forms button. This should have been caught when I entered the W2.
Date published: 2022-04-16
Rated 5 out of 5 by from fantastic service The online expert was great, knew exactly what i needed to get done. Helped me finish my return in less than 10 minutes and explained why i was stuck and showed me how he fixed it.
Date published: 2022-04-16
Rated 3 out of 5 by from takes too long, causes too much stress asks for info not relative. business questions not relative
Date published: 2022-04-16
Rated 5 out of 5 by from Great product! I've used TurboTax for over 10 years now and it's a great product. Intuitive, easy, and continues to make improvements that enhance the customer experience.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 4749
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Almost as good as ever, but needs improvement Mostly worked as I have come to expect. Problem with this years version is handling of Form 8453 and Form 8459. Final instructions state that I should mail form 8453 to IRS. This Form, 8453 as provided by Turbo Tax has checked that it is for transmitting Form 8949, Sales and Other Dispositions of Capital Assets (or a statement with the same information), if you elect not to report your transactions electronically on Form 8949. Why is Turbo Tax not filing Form 8459 electronically. Since my return has two Form 8459 does only one need to be filed or both? Since only one deals with Short-term transactions reported on Form(s) 1099-B showing basis wasn’t reported to the IRS. This appears to be the only one I need to file. Turbo Tax instructions need to be improved. And the Forms 8459 which are to be filed need to be automatically printed out as is the Form 8453. Fix the instructions to clarify including addressing the issue of filing Form 8459 with the filing of the 1040 and associated Forms and Schedules.
Date published: 2022-04-16
Rated 4 out of 5 by from Glad to be done Overall, I like TurboTax. I am a repeat user and will continue to use it for my tax filing needs in the foreseeable future. There are some hicups on some miscellaneous items that I would like to see cleared up. While those items seem to differ from year to year, it is difficult to pinpoint a single instance.
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax and Taxes Rejected I did not find Turbo Tax as helpful as in past years. My taxes have now been rejected 3 times and the help feature is not so helpful. This happened last year as well. Will most likely try another avenue for taxes next year.
Date published: 2022-04-16
Rated 4 out of 5 by from Gets the job done I appreciate the ease of filling in the fields and answering basic questions, however, there are some questions in the review portion that are not as easy to answer, especially those pertaining to specific schedules that are not easy to access. We had to call a tax expert for help to get through those sections. She was helpful and able to answer our questions. We like to use Turbo Tax so we can independently file our taxes but we do wish it was a little cheaper.
Date published: 2022-04-16
Rated 4 out of 5 by from Worked, with help from chat agent Worked, with help from chat agent, who was excellent
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is GREAT! I needed the help of two Tax Assistants as I suffer from some memory issues. They were knowledgeable in their respective fields.
Date published: 2022-04-16
Rated 2 out of 5 by from Data format error found AFTER hit Transfer button A W2 data entry error (/) after a no error review of my tax forms and I hit the Transfer tax forms button. This should have been caught when I entered the W2.
Date published: 2022-04-16
Rated 5 out of 5 by from fantastic service The online expert was great, knew exactly what i needed to get done. Helped me finish my return in less than 10 minutes and explained why i was stuck and showed me how he fixed it.
Date published: 2022-04-16
Rated 3 out of 5 by from takes too long, causes too much stress asks for info not relative. business questions not relative
Date published: 2022-04-16
Rated 5 out of 5 by from Great product! I've used TurboTax for over 10 years now and it's a great product. Intuitive, easy, and continues to make improvements that enhance the customer experience.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 4749