TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from Infuriating Bug in Most Recent Update I attempted to e-file Federal and State returns today, as I have in previous years. I installed two separate Federal updates and a California update today. It's now version 2020.r23.046. I wanted to receive my refund by direct deposit. When I attempted to re-enter the bank information I used last year, TurboTax told me the account number didn't match. I backed up one screen, changed my choice to enter a different account, and got the same "no match" error on a new account, and it wouldn't allow me to proceed. I spent nearly a half-hour with Tech Support with no resolution. The tech had no information on this and I had to choose to get my refund by check, which will delay its receipt by several weeks. To my surprise, though, after I printed my Federal return and went to print my California return, it accepted the bank account information and allowed me to get my smaller refund by direct deposit. The same bug did not affect the State filing. I'm very disappointed in TurboTax.
Date published: 2021-03-31
Rated 5 out of 5 by from THX YOUR TEAM IS THE TRUTH. MADE THINGS SO SIMPLE THAT MY GRANDDAUGHTER WHOS ONLY 6 MONTHS OLD COULD DO IT
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax is awesome simply easy to use,easily accessible and understandable
Date published: 2021-03-31
Rated 5 out of 5 by from excellent Turbo tax is easy to use and understand. i recommend it.
Date published: 2021-03-31
Rated 5 out of 5 by from Turbotax is amazing! It's quick and easy with professionals ready to answer any questions you may have through phone or messaging which is great because we don't have great cell service in our neighborhood.
Date published: 2021-03-31
Rated 5 out of 5 by from FAST AND EASY VERY EASY DIRECTIONS TO FOLLOW AND NOT TOO EXPENSIVE
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax great I love great Fast Easy Best free tax easy Faster..
Date published: 2021-03-31
Rated 5 out of 5 by from Easy Tax Prep This was my first tax return. It was quick and easy. Step by step directions.
Date published: 2021-03-31
Rated 5 out of 5 by from always easy,,they are there to help.. for years i have been with them...i rely on them..i love turbotax!
Date published: 2021-03-31
Rated 1 out of 5 by from BOUGHT HOME&BUSINESS, THINKING IT WAS BUSINESS I APPLIED FOR A REFUND OF H&b BUT NO RESPONSE YET.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4746
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Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Infuriating Bug in Most Recent Update I attempted to e-file Federal and State returns today, as I have in previous years. I installed two separate Federal updates and a California update today. It's now version 2020.r23.046. I wanted to receive my refund by direct deposit. When I attempted to re-enter the bank information I used last year, TurboTax told me the account number didn't match. I backed up one screen, changed my choice to enter a different account, and got the same "no match" error on a new account, and it wouldn't allow me to proceed. I spent nearly a half-hour with Tech Support with no resolution. The tech had no information on this and I had to choose to get my refund by check, which will delay its receipt by several weeks. To my surprise, though, after I printed my Federal return and went to print my California return, it accepted the bank account information and allowed me to get my smaller refund by direct deposit. The same bug did not affect the State filing. I'm very disappointed in TurboTax.
Date published: 2021-03-31
Rated 5 out of 5 by from THX YOUR TEAM IS THE TRUTH. MADE THINGS SO SIMPLE THAT MY GRANDDAUGHTER WHOS ONLY 6 MONTHS OLD COULD DO IT
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax is awesome simply easy to use,easily accessible and understandable
Date published: 2021-03-31
Rated 5 out of 5 by from excellent Turbo tax is easy to use and understand. i recommend it.
Date published: 2021-03-31
Rated 5 out of 5 by from Turbotax is amazing! It's quick and easy with professionals ready to answer any questions you may have through phone or messaging which is great because we don't have great cell service in our neighborhood.
Date published: 2021-03-31
Rated 5 out of 5 by from FAST AND EASY VERY EASY DIRECTIONS TO FOLLOW AND NOT TOO EXPENSIVE
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax great I love great Fast Easy Best free tax easy Faster..
Date published: 2021-03-31
Rated 5 out of 5 by from Easy Tax Prep This was my first tax return. It was quick and easy. Step by step directions.
Date published: 2021-03-31
Rated 5 out of 5 by from always easy,,they are there to help.. for years i have been with them...i rely on them..i love turbotax!
Date published: 2021-03-31
Rated 1 out of 5 by from BOUGHT HOME&BUSINESS, THINKING IT WAS BUSINESS I APPLIED FOR A REFUND OF H&b BUT NO RESPONSE YET.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4746