TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo tax 2020 returns no serious problems I had some problems communicating on chat about how to get back into my Virginia process and pay the Consumer use tax that Turbo had previously said needed review and then seemed to forget all about it. Hard time explaining to chat what I needed to do. As usual as we approached the final steps I felt uncomfortable about proceeding until I paid up and got a copy of the actually forms downloaded to my computer for my review. Chat person did not seem to understand what I wanted to do--at first but eventually did understand I did not want to return to the detailed data input parts but rather look at and receive the actual forms all filled out.
Date published: 2021-05-05
Rated 5 out of 5 by from TurboYax made life easy! My expert Roberta was amazing! Knowledgeable, efficient, kind, professional and a true joy to work with.
Date published: 2021-05-05
Rated 1 out of 5 by from Totally sucked It's a pretty simple return, but turbo tax was asking for unnecessary information and wanting to file extra forms, thus forcing an upgrade to deluxe! Very painful process with extra personal questions.
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo Tax Review Turbo Tax needs to improve the product's feature for a spouse computation for the stepped up value of rental properties. The product needs to have more steps to do the computation, instructions on how to do the mechanics of the computation and how to eliminate the previous items that have to be eliminated.
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo tax is easy It took a while to do my taxes, but wanted me to pay immediately
Date published: 2021-05-05
Rated 5 out of 5 by from VERY EASY TO USE THE HELP SECTION TO THE RIGHT IS VERY HELPFUL. I THINK ANYBODY CAN DO THIS TAX-RETURN.
Date published: 2021-05-05
Rated 1 out of 5 by from Terrible I had a terrible experience! I coulnt talk to anyone like they promised and kept me on the phone for an hour and then explained they could help! I bought their software and paid for State taxes but couldnt filed them electronically!!
Date published: 2021-05-05
Rated 5 out of 5 by from great I have been using Turbo Tax since it was first developed and consider it to be the very best for many years.
Date published: 2021-05-05
Rated 2 out of 5 by from never told me about ip pin # trying to e file was terrible, when I was rejected by irs because 1st name had no # turbo never really explained what that meant, I just kept putting another 5 digit # in and adding different credit cards in case that was the problem. I finally figured out what it was after many hours.
Date published: 2021-05-05
Rated 5 out of 5 by from Challenge Accepted A very pleasant and professional experience. This year was tough and I decided to take on taxes alone. Feels like a good accomplishment.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4745
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax 2020 returns no serious problems I had some problems communicating on chat about how to get back into my Virginia process and pay the Consumer use tax that Turbo had previously said needed review and then seemed to forget all about it. Hard time explaining to chat what I needed to do. As usual as we approached the final steps I felt uncomfortable about proceeding until I paid up and got a copy of the actually forms downloaded to my computer for my review. Chat person did not seem to understand what I wanted to do--at first but eventually did understand I did not want to return to the detailed data input parts but rather look at and receive the actual forms all filled out.
Date published: 2021-05-05
Rated 5 out of 5 by from TurboYax made life easy! My expert Roberta was amazing! Knowledgeable, efficient, kind, professional and a true joy to work with.
Date published: 2021-05-05
Rated 1 out of 5 by from Totally sucked It's a pretty simple return, but turbo tax was asking for unnecessary information and wanting to file extra forms, thus forcing an upgrade to deluxe! Very painful process with extra personal questions.
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo Tax Review Turbo Tax needs to improve the product's feature for a spouse computation for the stepped up value of rental properties. The product needs to have more steps to do the computation, instructions on how to do the mechanics of the computation and how to eliminate the previous items that have to be eliminated.
Date published: 2021-05-05
Rated 4 out of 5 by from Turbo tax is easy It took a while to do my taxes, but wanted me to pay immediately
Date published: 2021-05-05
Rated 5 out of 5 by from VERY EASY TO USE THE HELP SECTION TO THE RIGHT IS VERY HELPFUL. I THINK ANYBODY CAN DO THIS TAX-RETURN.
Date published: 2021-05-05
Rated 1 out of 5 by from Terrible I had a terrible experience! I coulnt talk to anyone like they promised and kept me on the phone for an hour and then explained they could help! I bought their software and paid for State taxes but couldnt filed them electronically!!
Date published: 2021-05-05
Rated 5 out of 5 by from great I have been using Turbo Tax since it was first developed and consider it to be the very best for many years.
Date published: 2021-05-05
Rated 2 out of 5 by from never told me about ip pin # trying to e file was terrible, when I was rejected by irs because 1st name had no # turbo never really explained what that meant, I just kept putting another 5 digit # in and adding different credit cards in case that was the problem. I finally figured out what it was after many hours.
Date published: 2021-05-05
Rated 5 out of 5 by from Challenge Accepted A very pleasant and professional experience. This year was tough and I decided to take on taxes alone. Feels like a good accomplishment.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 4745