TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Awesome Very easy to use and if needing help, they are very good at helping and answering questions.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbotax caused me to waste two hours of my time Turbotax works well except that it wouldn't tell me how to correct a problem, i.e., a checked disaster relief box, checked based on Turbotax recommendation. It would not take me back to the place where the error occurred, just showed me where it appears on the actual filed form. Its automated question answering system does not help, there's no way to get to the answer without navigating their on-line system until it finally allows a phone call. I was told this wasn't a glitch, but a function of Turbotax design. I don't understand why this particular item is the only one for which Turbotax doesn't send the taxpayer to the correct place to fix. Sheesh, sheesh. If it weren't for Turbotax help with investment returns, I'd use the IRS free form.
Date published: 2022-03-16
Rated 5 out of 5 by from I was scared I was scared bc of a new 1099 form and William reassured me. Everything would be fine. Thanks Turbo Tax!
Date published: 2022-03-16
Rated 2 out of 5 by from Fees are high and pop up at the end Not up front about fees, will likely go back to HR Block which was more transparent and a lower cost to me.
Date published: 2022-03-16
Rated 5 out of 5 by from Joseph was Awesome! It was a pleasure filing my tax through turbotax. Joseph did an amazing job helping me.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is great! at first a little scared did not know what to expect. turbo tax went step by step and with the additional little answer along the way, made it that much easier. first time user
Date published: 2022-03-16
Rated 5 out of 5 by from Fantastic! Made filing my taxes easy! Great information and guidance throughout.
Date published: 2022-03-16
Rated 3 out of 5 by from getting pricey Experience is fine. Some glitches...but manageable. I think you will lose market share as new apps appear. Especially for the really small side businesses.
Date published: 2022-03-16
Rated 5 out of 5 by from Makes Taxes Simple I have used Turbo tax many years and also the free version. My overall experience has been great. This last two years they haven't been very upfront with the extra fees but thankfully it was less this year (less than half) since I filed earlier.
Date published: 2022-03-16
Rated 5 out of 5 by from East, fast, user friendly It was very user friendly, fast, easy…I have used TurboTax for probably 10 years now…only ever had 1 issue but it was fixed kinda quickly…(Covid had something to do with it it was 2020), but other than that I highly recommend using TurboTax….
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Very easy to use and if needing help, they are very good at helping and answering questions.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbotax caused me to waste two hours of my time Turbotax works well except that it wouldn't tell me how to correct a problem, i.e., a checked disaster relief box, checked based on Turbotax recommendation. It would not take me back to the place where the error occurred, just showed me where it appears on the actual filed form. Its automated question answering system does not help, there's no way to get to the answer without navigating their on-line system until it finally allows a phone call. I was told this wasn't a glitch, but a function of Turbotax design. I don't understand why this particular item is the only one for which Turbotax doesn't send the taxpayer to the correct place to fix. Sheesh, sheesh. If it weren't for Turbotax help with investment returns, I'd use the IRS free form.
Date published: 2022-03-16
Rated 5 out of 5 by from I was scared I was scared bc of a new 1099 form and William reassured me. Everything would be fine. Thanks Turbo Tax!
Date published: 2022-03-16
Rated 2 out of 5 by from Fees are high and pop up at the end Not up front about fees, will likely go back to HR Block which was more transparent and a lower cost to me.
Date published: 2022-03-16
Rated 5 out of 5 by from Joseph was Awesome! It was a pleasure filing my tax through turbotax. Joseph did an amazing job helping me.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is great! at first a little scared did not know what to expect. turbo tax went step by step and with the additional little answer along the way, made it that much easier. first time user
Date published: 2022-03-16
Rated 5 out of 5 by from Fantastic! Made filing my taxes easy! Great information and guidance throughout.
Date published: 2022-03-16
Rated 3 out of 5 by from getting pricey Experience is fine. Some glitches...but manageable. I think you will lose market share as new apps appear. Especially for the really small side businesses.
Date published: 2022-03-16
Rated 5 out of 5 by from Makes Taxes Simple I have used Turbo tax many years and also the free version. My overall experience has been great. This last two years they haven't been very upfront with the extra fees but thankfully it was less this year (less than half) since I filed earlier.
Date published: 2022-03-16
Rated 5 out of 5 by from East, fast, user friendly It was very user friendly, fast, easy…I have used TurboTax for probably 10 years now…only ever had 1 issue but it was fixed kinda quickly…(Covid had something to do with it it was 2020), but other than that I highly recommend using TurboTax….
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4739