TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Works but needs some improvements The product works OK, but there are a few things that need improvement: * The place to enter my IRS-issued "Identity protection PIN" is tucked under "Other tax situations" in the Federal section. Because so many people are issued these PINs for security, it should really be included as a question in the Turbo dialogue/interview -- "Have you been issued an IRS protection PIN?". This entry can be easily missed (as I did last year) and / or confused with the IRS e-filing PIN code (as I have also done). * When e-filing my NY state taxes, there is a requirement to enter the first three characters of my license "document number." Turbo states that this an "8 or 10 digit number," BUT it is not a NUMBER. It is a CHARACTER field! The language should clearly state this to avoid confusion. * Many times the "Back" button is either not included on a screen, or brings the user to a different place in the interview than anticipated. This is confusing and frustrating. * In general, the navigation is not always clean. When going back into Turbo and reviewing data previously entered, there should always be an option to skip over a section if the user does not want to *update* the fields.
Date published: 2021-03-31
Rated 5 out of 5 by from Makes Life Easier I don't think anyone WANTS to do taxes - perhaps with the exception of TurboTax! This program was clearly designed by someone who loves people and wants to make life easier for them by making the tax-filing process fast and simple.
Date published: 2021-03-31
Rated 5 out of 5 by from Cant praise TT enough So good to use with helpful tips covering every topic under the sun (needed, as everything under the sun is taxed)
Date published: 2021-03-31
Rated 4 out of 5 by from First time preparing my own tax return As someone who has always used a CPA to file her return, I was hesitant about trying to do it myself. However, TurboTax made it much easier than I expected. The software is excellent and really made the process relatively painless. There were some tax areas with which I was unfamiliar, so I called in for support several times along the way when I had questions, and the tax experts were usually helpful. Some of them were more knowledgeable than others, however, and I found I needed to cross-check what they were telling me occasionally, but I did eventually find consensus. It just took extra time on my part. Hopefully, I learned something in the process about the tax codes and rules, however. I'm excited about being able to file my return on my own for the first time. My CPA was charging me over $500 for a pretty straightforward self-employed return, and that was her discount off of her usual $700. So I saved at least $245 in tax prep fees by filing through TurboTax. Nice.
Date published: 2021-03-31
Rated 3 out of 5 by from Not what I expected More expensive than previously. Was less certain than when I had used previously.
Date published: 2021-03-31
Rated 5 out of 5 by from We love our TurboTax!!! Had to chat for my fiances taxes and it was still quick and painless
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo tax year 8 Turbo tax is simple and easy to use. Estimated tax payment schedule could be a little easier to find.
Date published: 2021-03-31
Rated 5 out of 5 by from I had very good results using Turbo Tax. Turbo Tax was easy to use and explanations understandable. I used the free Turbo Tax product and am very satisfied.
Date published: 2021-03-31
Rated 5 out of 5 by from Very Easy Program to Use Very Helpful tried to locate my old Advantage account. worked with them for over 2 hours issue was resolved.
Date published: 2021-03-31
Rated 5 out of 5 by from Thank you Turbo Tax! Thanks for making tax season less confusing & a positive experience.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4739
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Works but needs some improvements The product works OK, but there are a few things that need improvement: * The place to enter my IRS-issued "Identity protection PIN" is tucked under "Other tax situations" in the Federal section. Because so many people are issued these PINs for security, it should really be included as a question in the Turbo dialogue/interview -- "Have you been issued an IRS protection PIN?". This entry can be easily missed (as I did last year) and / or confused with the IRS e-filing PIN code (as I have also done). * When e-filing my NY state taxes, there is a requirement to enter the first three characters of my license "document number." Turbo states that this an "8 or 10 digit number," BUT it is not a NUMBER. It is a CHARACTER field! The language should clearly state this to avoid confusion. * Many times the "Back" button is either not included on a screen, or brings the user to a different place in the interview than anticipated. This is confusing and frustrating. * In general, the navigation is not always clean. When going back into Turbo and reviewing data previously entered, there should always be an option to skip over a section if the user does not want to *update* the fields.
Date published: 2021-03-31
Rated 5 out of 5 by from Makes Life Easier I don't think anyone WANTS to do taxes - perhaps with the exception of TurboTax! This program was clearly designed by someone who loves people and wants to make life easier for them by making the tax-filing process fast and simple.
Date published: 2021-03-31
Rated 5 out of 5 by from Cant praise TT enough So good to use with helpful tips covering every topic under the sun (needed, as everything under the sun is taxed)
Date published: 2021-03-31
Rated 4 out of 5 by from First time preparing my own tax return As someone who has always used a CPA to file her return, I was hesitant about trying to do it myself. However, TurboTax made it much easier than I expected. The software is excellent and really made the process relatively painless. There were some tax areas with which I was unfamiliar, so I called in for support several times along the way when I had questions, and the tax experts were usually helpful. Some of them were more knowledgeable than others, however, and I found I needed to cross-check what they were telling me occasionally, but I did eventually find consensus. It just took extra time on my part. Hopefully, I learned something in the process about the tax codes and rules, however. I'm excited about being able to file my return on my own for the first time. My CPA was charging me over $500 for a pretty straightforward self-employed return, and that was her discount off of her usual $700. So I saved at least $245 in tax prep fees by filing through TurboTax. Nice.
Date published: 2021-03-31
Rated 3 out of 5 by from Not what I expected More expensive than previously. Was less certain than when I had used previously.
Date published: 2021-03-31
Rated 5 out of 5 by from We love our TurboTax!!! Had to chat for my fiances taxes and it was still quick and painless
Date published: 2021-03-31
Rated 4 out of 5 by from Turbo tax year 8 Turbo tax is simple and easy to use. Estimated tax payment schedule could be a little easier to find.
Date published: 2021-03-31
Rated 5 out of 5 by from I had very good results using Turbo Tax. Turbo Tax was easy to use and explanations understandable. I used the free Turbo Tax product and am very satisfied.
Date published: 2021-03-31
Rated 5 out of 5 by from Very Easy Program to Use Very Helpful tried to locate my old Advantage account. worked with them for over 2 hours issue was resolved.
Date published: 2021-03-31
Rated 5 out of 5 by from Thank you Turbo Tax! Thanks for making tax season less confusing & a positive experience.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4739