TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 4 out of 5 by from Does what it's supposed to do, but... Overall it does what it is supposed to do, but they make it very annoying to try to file the state return by mail (and not want to pay them $25). This year there were also a lot more glitches in information being forwarded through the forms. The review at the end did catch the inconsistencies, but I then had to go back and look the information up again. The by mail instructions are also annoying in that it doesn't include all the directions needed for how to file by mail (Ex - how to attach the W-2's, etc). For how much they charge for the Home and Business version it would be nice if they'd include a free e-file for at least one state return. I've been using Turbo Tax long I remember when the e-filing for the state returns was included for free with all the versions.
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax works well for the tax returns I checked only the Help screens. For self-preparation of tax returns, Turbo Tax makes it so much easier. I appreciate that TT completes all the necessary forms.
Date published: 2021-03-31
Rated 5 out of 5 by from Get r done Additional details and explanations please. Seems to be thorough.
Date published: 2021-03-31
Rated 5 out of 5 by from kora very good i will be using to file my taxes every year
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax is AWESOME It was so easy to use and when I need help ,an advisor is right there to help. Thank you
Date published: 2021-03-31
Rated 5 out of 5 by from Tax review BOY, I do not want your job. I cannot believe the complexity of our insane tax system. I am old, almost 88 years. I had been doing my taxes by hand since the 1950's. I have now been using Turbo Tax for decades. No normal human being could do it correctly by hand today. Not even the accountants. (By the way, my degrees are in mathematics.)
Date published: 2021-03-31
Rated 4 out of 5 by from Customer Service is quick I like the immediate call feature of turbo tax, very quick response!
Date published: 2021-03-31
Rated 5 out of 5 by from Easy to use This is my third year using turbo tax and it's very easy and user friendly. If you don't have a certain document, you can close turbo tax and when you re open it, it opens right where you left off!
Date published: 2021-03-31
Rated 4 out of 5 by from Turbotax is great The only problem I had was, when I went to start the State process the system hung up and did nothing no action of any kind, after trying the state several times and having no luck I decided to try something, I went back to end the Federal process again and this time errors were FLAGGED that I did not see the first time. I corrected the errors completed the Federal process started the State process again had no problems completed the process and I'm ready to file. I've used TURBOTAX for years and will continue to do so.
Date published: 2021-03-31
Rated 5 out of 5 by from 12 year customer Still the one! Easy, convenient, secure, reliable, and always accurate!
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4738
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Does what it's supposed to do, but... Overall it does what it is supposed to do, but they make it very annoying to try to file the state return by mail (and not want to pay them $25). This year there were also a lot more glitches in information being forwarded through the forms. The review at the end did catch the inconsistencies, but I then had to go back and look the information up again. The by mail instructions are also annoying in that it doesn't include all the directions needed for how to file by mail (Ex - how to attach the W-2's, etc). For how much they charge for the Home and Business version it would be nice if they'd include a free e-file for at least one state return. I've been using Turbo Tax long I remember when the e-filing for the state returns was included for free with all the versions.
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax works well for the tax returns I checked only the Help screens. For self-preparation of tax returns, Turbo Tax makes it so much easier. I appreciate that TT completes all the necessary forms.
Date published: 2021-03-31
Rated 5 out of 5 by from Get r done Additional details and explanations please. Seems to be thorough.
Date published: 2021-03-31
Rated 5 out of 5 by from kora very good i will be using to file my taxes every year
Date published: 2021-03-31
Rated 5 out of 5 by from Turbo Tax is AWESOME It was so easy to use and when I need help ,an advisor is right there to help. Thank you
Date published: 2021-03-31
Rated 5 out of 5 by from Tax review BOY, I do not want your job. I cannot believe the complexity of our insane tax system. I am old, almost 88 years. I had been doing my taxes by hand since the 1950's. I have now been using Turbo Tax for decades. No normal human being could do it correctly by hand today. Not even the accountants. (By the way, my degrees are in mathematics.)
Date published: 2021-03-31
Rated 4 out of 5 by from Customer Service is quick I like the immediate call feature of turbo tax, very quick response!
Date published: 2021-03-31
Rated 5 out of 5 by from Easy to use This is my third year using turbo tax and it's very easy and user friendly. If you don't have a certain document, you can close turbo tax and when you re open it, it opens right where you left off!
Date published: 2021-03-31
Rated 4 out of 5 by from Turbotax is great The only problem I had was, when I went to start the State process the system hung up and did nothing no action of any kind, after trying the state several times and having no luck I decided to try something, I went back to end the Federal process again and this time errors were FLAGGED that I did not see the first time. I corrected the errors completed the Federal process started the State process again had no problems completed the process and I'm ready to file. I've used TURBOTAX for years and will continue to do so.
Date published: 2021-03-31
Rated 5 out of 5 by from 12 year customer Still the one! Easy, convenient, secure, reliable, and always accurate!
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 4738