TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from My Preparer was great -- The person I worked with was great and went above and beyond to find the maximum refund -- I hope that Turbo Tax gives her a raise! She took over from another TT preparer who basically disappeared on me. This new person never rushed me, was super communicative, found additional savings for me and overall I felt totally confident with her assistance. Thank you!
Date published: 2022-05-13
Rated 5 out of 5 by from Turbotax was awesome Virginia was very helpful. Great customer service.
Date published: 2022-05-13
Rated 5 out of 5 by from Very helpful TurboTax was very helpful, and very patient with me
Date published: 2022-05-13
Rated 4 out of 5 by from Did not feel like my return had any priority TurboTax seemed a bit overwhelmed this year and I did not feel comfortable in the process
Date published: 2022-05-13
Rated 4 out of 5 by from First time experience and I was satified Having used Turbo Tax and completing taxes myself, I was used to seeing the forms. For some reason, I missed them. I felt like I was driving blind. However, It was nice to have someone else doing the work (after I hunted down documents, etc.) I enjoyed working with Matthew. He was responsive. He explained things. I liked working with him.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo tax is the best It was very good fast and easy and very helpful thank you it was great
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is Easy I have done my own taxes with Turbo Tax in the past. I felt it was a reasonable value too. This year I did not feel as confident doing them, so hae someone do them for me. I felt the person that did my taxes did an excellent job. My only complaint is I felt the price was high. I have used a CPA in the past and paid less, but will admit it was 4 years ago that i did that. Not saying I am going to change, just thinking I might investigate other services next time around.
Date published: 2022-05-13
Rated 2 out of 5 by from Good by TurboTax for many years I have rated turbptax 5 stars.but this year very disappointed! I am 86 years old and needed to talk to one of your people, but could not talk to a live turbotax person. I really need someone to help me. This will be my last year with turbotax.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is great! Frank made it easy and simple really liked how helpful he was explaining details!
Date published: 2022-05-13
Rated 5 out of 5 by from TT is amazing user friendly simple and easy. I have used TT for the last 6 years still easy to navigate and file.
Date published: 2022-05-13
All TurboTax® Offerings Reviews - Page 4737
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from My Preparer was great -- The person I worked with was great and went above and beyond to find the maximum refund -- I hope that Turbo Tax gives her a raise! She took over from another TT preparer who basically disappeared on me. This new person never rushed me, was super communicative, found additional savings for me and overall I felt totally confident with her assistance. Thank you!
Date published: 2022-05-13
Rated 5 out of 5 by from Turbotax was awesome Virginia was very helpful. Great customer service.
Date published: 2022-05-13
Rated 5 out of 5 by from Very helpful TurboTax was very helpful, and very patient with me
Date published: 2022-05-13
Rated 4 out of 5 by from Did not feel like my return had any priority TurboTax seemed a bit overwhelmed this year and I did not feel comfortable in the process
Date published: 2022-05-13
Rated 4 out of 5 by from First time experience and I was satified Having used Turbo Tax and completing taxes myself, I was used to seeing the forms. For some reason, I missed them. I felt like I was driving blind. However, It was nice to have someone else doing the work (after I hunted down documents, etc.) I enjoyed working with Matthew. He was responsive. He explained things. I liked working with him.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo tax is the best It was very good fast and easy and very helpful thank you it was great
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is Easy I have done my own taxes with Turbo Tax in the past. I felt it was a reasonable value too. This year I did not feel as confident doing them, so hae someone do them for me. I felt the person that did my taxes did an excellent job. My only complaint is I felt the price was high. I have used a CPA in the past and paid less, but will admit it was 4 years ago that i did that. Not saying I am going to change, just thinking I might investigate other services next time around.
Date published: 2022-05-13
Rated 2 out of 5 by from Good by TurboTax for many years I have rated turbptax 5 stars.but this year very disappointed! I am 86 years old and needed to talk to one of your people, but could not talk to a live turbotax person. I really need someone to help me. This will be my last year with turbotax.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is great! Frank made it easy and simple really liked how helpful he was explaining details!
Date published: 2022-05-13
Rated 5 out of 5 by from TT is amazing user friendly simple and easy. I have used TT for the last 6 years still easy to navigate and file.
Date published: 2022-05-13
All TurboTax® Offerings Reviews - Page 4737