TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from turbotax is fun and easy they helped me every step of the way answering all my questions
Date published: 2021-03-28
Rated 3 out of 5 by from TurboTax Struggled This Year Much to like, but it was badly off in calculating ave mortgage balance because I had three different mortgage interest entries from three different 1098's. Had to override the TurboTax entries to get it right.
Date published: 2021-03-28
Rated 3 out of 5 by from Great when it works I've used Turbo Tax for more than 20 years and it has been an easy product to use, until this year. For whatever reason Updater did not work. I didn't start my taxes until the end of March and was told that the 1099 R form was not yet available. I finally tried using manual update and it worked to solve the 1099 R problem. When I was ready to transmit my return I got a message that said I had to update - the only problem was that update still didn't work. I looked at the forums and tried all the suggestions I could find and nothing worked. I finally found a phone number that I could use to actually speak with someone. After an hour on the phone the problem was still there. I was transferred to someone else to help me figure out what needed to be updated. This person was very patient and clearly determined to help solve my problem. She finally concluded she needed to check with someone and said she would call back. She did so promptly and solved the problem I was having. So I give Turbo Tax very good marks for customer service. But for ease of use, it really wasn't very good. There are lots of questions about updating and Turbo Tax has to know something is wrong. It shouldn't have been as painful as it was. It only took me about an hour to do my taxes, but I spent in excess of four hours trying to figure how to make the product work as it was supposed to. I'll have to think about whether I would use it again next year.
Date published: 2021-03-28
Rated 5 out of 5 by from Easy to use Easy to use, fast , and relieves the stress .I have confidence in the accuracy .
Date published: 2021-03-28
Rated 5 out of 5 by from Great software! I've used TurboTax for 5 or 6 years now and am happy with how it works. I trust it to allow me to file right!
Date published: 2021-03-28
Rated 4 out of 5 by from Good tax product Have used turbo tax for several years will continue to use
Date published: 2021-03-28
Rated 5 out of 5 by from Even I can do it. Fairly straight forward but could not find answer to issue on sales tax
Date published: 2021-03-28
Rated 2 out of 5 by from Auto upload from Robinhood failed me... Bad experience with my robinhood account auto uploading. I had to spend 3 hours going in and reviewing basic transactions one by one.
Date published: 2021-03-28
Rated 5 out of 5 by from Kind of easy to follow Excellent communication, spent a few days in filling out info
Date published: 2021-03-28
Rated 5 out of 5 by from turbo tax was better than ever this year The format was so easy this year! It was very informative and easy to use.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 4736
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbotax is fun and easy they helped me every step of the way answering all my questions
Date published: 2021-03-28
Rated 3 out of 5 by from TurboTax Struggled This Year Much to like, but it was badly off in calculating ave mortgage balance because I had three different mortgage interest entries from three different 1098's. Had to override the TurboTax entries to get it right.
Date published: 2021-03-28
Rated 3 out of 5 by from Great when it works I've used Turbo Tax for more than 20 years and it has been an easy product to use, until this year. For whatever reason Updater did not work. I didn't start my taxes until the end of March and was told that the 1099 R form was not yet available. I finally tried using manual update and it worked to solve the 1099 R problem. When I was ready to transmit my return I got a message that said I had to update - the only problem was that update still didn't work. I looked at the forums and tried all the suggestions I could find and nothing worked. I finally found a phone number that I could use to actually speak with someone. After an hour on the phone the problem was still there. I was transferred to someone else to help me figure out what needed to be updated. This person was very patient and clearly determined to help solve my problem. She finally concluded she needed to check with someone and said she would call back. She did so promptly and solved the problem I was having. So I give Turbo Tax very good marks for customer service. But for ease of use, it really wasn't very good. There are lots of questions about updating and Turbo Tax has to know something is wrong. It shouldn't have been as painful as it was. It only took me about an hour to do my taxes, but I spent in excess of four hours trying to figure how to make the product work as it was supposed to. I'll have to think about whether I would use it again next year.
Date published: 2021-03-28
Rated 5 out of 5 by from Easy to use Easy to use, fast , and relieves the stress .I have confidence in the accuracy .
Date published: 2021-03-28
Rated 5 out of 5 by from Great software! I've used TurboTax for 5 or 6 years now and am happy with how it works. I trust it to allow me to file right!
Date published: 2021-03-28
Rated 4 out of 5 by from Good tax product Have used turbo tax for several years will continue to use
Date published: 2021-03-28
Rated 5 out of 5 by from Even I can do it. Fairly straight forward but could not find answer to issue on sales tax
Date published: 2021-03-28
Rated 2 out of 5 by from Auto upload from Robinhood failed me... Bad experience with my robinhood account auto uploading. I had to spend 3 hours going in and reviewing basic transactions one by one.
Date published: 2021-03-28
Rated 5 out of 5 by from Kind of easy to follow Excellent communication, spent a few days in filling out info
Date published: 2021-03-28
Rated 5 out of 5 by from turbo tax was better than ever this year The format was so easy this year! It was very informative and easy to use.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 4736