TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Simple and easy Finished in record time. Private with great customer service.
Date published: 2021-03-08
Rated 5 out of 5 by from Great experience! Easy to use and gets better every year! I look forward to the 2021 version.
Date published: 2021-03-08
Rated 4 out of 5 by from Good Did what was expected. Wording of a couple questions was awkward but mostly ok.
Date published: 2021-03-08
Rated 3 out of 5 by from Good with calculations but comms not so good As a first time user (Prepared tax return for my daughter) found website not particularly user friendly = especially editing or returning to sections. Thought Premier meant expert help. However quite often transferred to a product agent who did not always know the answers. Even some experts did not know answers and on one occasion chatline was closed without an explanation. My daughter's case was unique as an alien resident living in the US with properties in US and UK. System seemed geared up for US citizens. Some things I worked out for myself like depreciation of a property and whether or not to make a return to a county outside the one she lived in. I have literally spent many hours on the phone or in chat rooms trying to get help. I must say some agents were fantastic and knowledgeable. As I worked out how the system worked things became a little easier and I was impressed with the calculations and reviews. Good price compared to accountants used in the past. Perhaps now we know how it works we can use Turbo Tax again for 2021 return.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and self explanitory Easy and self explanitory, I was able to do what I needed quick and easy from home.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax 2020 Turbo Tax was intuitive and easy to follow and I enjoyed being able to leave and come back where I left off
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is great! 2nd year with turbo tax! It is free and so convinient!
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and great software Easy to use!!!!!!!! Great software!!!!!!!!!!!!!!!!
Date published: 2021-03-08
Rated 5 out of 5 by from Love Turbo Tax.. I have been using Turbo Tax since the early 2000's..
Date published: 2021-03-08
Rated 2 out of 5 by from Forces payment I can never do my refund for free. Forces you to upgrade and pay. Will be filing with another company next year
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4736
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Simple and easy Finished in record time. Private with great customer service.
Date published: 2021-03-08
Rated 5 out of 5 by from Great experience! Easy to use and gets better every year! I look forward to the 2021 version.
Date published: 2021-03-08
Rated 4 out of 5 by from Good Did what was expected. Wording of a couple questions was awkward but mostly ok.
Date published: 2021-03-08
Rated 3 out of 5 by from Good with calculations but comms not so good As a first time user (Prepared tax return for my daughter) found website not particularly user friendly = especially editing or returning to sections. Thought Premier meant expert help. However quite often transferred to a product agent who did not always know the answers. Even some experts did not know answers and on one occasion chatline was closed without an explanation. My daughter's case was unique as an alien resident living in the US with properties in US and UK. System seemed geared up for US citizens. Some things I worked out for myself like depreciation of a property and whether or not to make a return to a county outside the one she lived in. I have literally spent many hours on the phone or in chat rooms trying to get help. I must say some agents were fantastic and knowledgeable. As I worked out how the system worked things became a little easier and I was impressed with the calculations and reviews. Good price compared to accountants used in the past. Perhaps now we know how it works we can use Turbo Tax again for 2021 return.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and self explanitory Easy and self explanitory, I was able to do what I needed quick and easy from home.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax 2020 Turbo Tax was intuitive and easy to follow and I enjoyed being able to leave and come back where I left off
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is great! 2nd year with turbo tax! It is free and so convinient!
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and great software Easy to use!!!!!!!! Great software!!!!!!!!!!!!!!!!
Date published: 2021-03-08
Rated 5 out of 5 by from Love Turbo Tax.. I have been using Turbo Tax since the early 2000's..
Date published: 2021-03-08
Rated 2 out of 5 by from Forces payment I can never do my refund for free. Forces you to upgrade and pay. Will be filing with another company next year
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4736