TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Needs Improvement There are several issues that Intuit should address to make this product better. I had two significant errors caused by TurboTax that took me several hours to discover and correct. The first one was while downloading documents from financial institutions, it copied the same form (1099 DIV) twice and therefore showed more dividend income than it should have. The second problem is with it's inability to recognize a 'non-deductible' Traditional IRA contribution that is later converted to a Roth IRA when the AGI exceeds the 'deductible' threshold for the Traditional IRA and Roth IRA contribution. TurboTax handled this as a disallowed/excess contribution and calculated the penalty for excess contribution. This is known as a 'backdoor' contribution and is fully acceptable per IRS regulations.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax returns is awesome Easy self fill instructions provided and help tab is useful to clear
Date published: 2021-05-18
Rated 1 out of 5 by from Faulty system Turbo tax is faulty and riddled with places to make you pay unnecessarily. The system does not let you delete anything without making an entirely new account. The system was forcing me to pay taxes for a flexible savings account in a state I am not a resident of and an account I have never heard of let alone contributed to.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax was great This program was very easy to follow. This was my first year doing it without the assistance of my family.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax has Changed I do not wish to be disrespectful but I found this years version less user friendly then years before. Preloaded tax info is no longer already in the system and when needed, i could not import information. Manually was my only option after a few attempts. Sad to see it has changed. I MISS THE OLD VERSIONS.
Date published: 2021-05-18
Rated 5 out of 5 by from It was simple to use. I always use it. Good Help Never had to go outside of TurboTax for any questions or concerns
Date published: 2021-05-18
Rated 5 out of 5 by from simple to use Chat was easy. last day to file and I had a question and couldn't get past it. I waited less than 10 minutes-- on the last day! Helpful and she fixed the problem, walking me through the virtual pages.
Date published: 2021-05-18
Rated 5 out of 5 by from great easy to use, accessible, cost-effective, thorough, and trustworthy
Date published: 2021-05-18
Rated 5 out of 5 by from Best Way To Do My Taxes It was quick, painless, very easy to use as well as through.
Date published: 2021-05-18
Rated 5 out of 5 by from It gets easier every year. I've used this for years. It's easy labeling and sorting my financial info in Mint and then putting it into TurboTax. Great product, costs the same or less as an accountant.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 474
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Needs Improvement There are several issues that Intuit should address to make this product better. I had two significant errors caused by TurboTax that took me several hours to discover and correct. The first one was while downloading documents from financial institutions, it copied the same form (1099 DIV) twice and therefore showed more dividend income than it should have. The second problem is with it's inability to recognize a 'non-deductible' Traditional IRA contribution that is later converted to a Roth IRA when the AGI exceeds the 'deductible' threshold for the Traditional IRA and Roth IRA contribution. TurboTax handled this as a disallowed/excess contribution and calculated the penalty for excess contribution. This is known as a 'backdoor' contribution and is fully acceptable per IRS regulations.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax returns is awesome Easy self fill instructions provided and help tab is useful to clear
Date published: 2021-05-18
Rated 1 out of 5 by from Faulty system Turbo tax is faulty and riddled with places to make you pay unnecessarily. The system does not let you delete anything without making an entirely new account. The system was forcing me to pay taxes for a flexible savings account in a state I am not a resident of and an account I have never heard of let alone contributed to.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo tax was great This program was very easy to follow. This was my first year doing it without the assistance of my family.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax has Changed I do not wish to be disrespectful but I found this years version less user friendly then years before. Preloaded tax info is no longer already in the system and when needed, i could not import information. Manually was my only option after a few attempts. Sad to see it has changed. I MISS THE OLD VERSIONS.
Date published: 2021-05-18
Rated 5 out of 5 by from It was simple to use. I always use it. Good Help Never had to go outside of TurboTax for any questions or concerns
Date published: 2021-05-18
Rated 5 out of 5 by from simple to use Chat was easy. last day to file and I had a question and couldn't get past it. I waited less than 10 minutes-- on the last day! Helpful and she fixed the problem, walking me through the virtual pages.
Date published: 2021-05-18
Rated 5 out of 5 by from great easy to use, accessible, cost-effective, thorough, and trustworthy
Date published: 2021-05-18
Rated 5 out of 5 by from Best Way To Do My Taxes It was quick, painless, very easy to use as well as through.
Date published: 2021-05-18
Rated 5 out of 5 by from It gets easier every year. I've used this for years. It's easy labeling and sorting my financial info in Mint and then putting it into TurboTax. Great product, costs the same or less as an accountant.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 474