TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Fairly easy to review but the rates are ridiculous I will be looking to use another tax service in the future as the rates charged are ridiculous. I could have went to a tax preparer and not had to deal with the hassle of doing this myself as well as the 2 sections that would not let me complete although it was inputted correctly. It is not free, do not let them convince you otherwise. $89 plus a $39 fee to take it our of you return. $128 and I could have paid a preparer $65. Very disappointed but easy to use software.
Date published: 2023-02-23
Rated 5 out of 5 by from Easy—and no jail time! TurboTax was super easy. I'm new to the whole taxes thing and was nervous I would be locked up for good! Luckily, TurboTax's system and software are very user-friendly to avoid sending you behind bars. Thanks, TurboTax!
Date published: 2023-02-23
Rated 5 out of 5 by from Easy and simple to use!!! Thank you so much!!! simple and easy loved it great experience.
Date published: 2023-02-23
Rated 4 out of 5 by from Turbo Tax 2023 Only issue was system did not detect all info from imported files
Date published: 2023-02-23
Rated 5 out of 5 by from Excellent! Operator was very helpful. Enjoyed the experience.
Date published: 2023-02-23
Rated 3 out of 5 by from Good program but support structure is very weak. Works fairly well with some caveats re: navigation and usability. If you work straight through, it's great but bouncing in and out can be tedious. Also the support structure for true technical problems (especially for state returns) with the application is very weak. Almost no hope of getting a problem to the correct party and fixed. For the most part it will work well for almost all returns.
Date published: 2023-02-23
Rated 5 out of 5 by from THEY ARE AWESOME I HAVE USED THEM EVERY YEAR!!! EASY, AND QUICK!! GETTING ASSISTANCE IS FREE!! WHAT'S NOT TO LOVE!!😍😍😍
Date published: 2023-02-23
Rated 5 out of 5 by from great help The expert that helped me was amazing . she took her time to figure out what was wrong.
Date published: 2023-02-23
Rated 5 out of 5 by from Easy! I was a tax professional, and this takes all the headaches out of filing. With interruptions it only took an hour. My third-year filing with TurboTax and will file with them in the future.
Date published: 2023-02-23
Rated 2 out of 5 by from Needs Work When trying to file my return this year, it was to be honest, like pulling teeth to get to the end of it. A more open program that would allow me to talk to a PERSON not a ROBOT would be much more helpful when i am looking for important documentation to complete said taxes.
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 4717
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Fairly easy to review but the rates are ridiculous I will be looking to use another tax service in the future as the rates charged are ridiculous. I could have went to a tax preparer and not had to deal with the hassle of doing this myself as well as the 2 sections that would not let me complete although it was inputted correctly. It is not free, do not let them convince you otherwise. $89 plus a $39 fee to take it our of you return. $128 and I could have paid a preparer $65. Very disappointed but easy to use software.
Date published: 2023-02-23
Rated 5 out of 5 by from Easy—and no jail time! TurboTax was super easy. I'm new to the whole taxes thing and was nervous I would be locked up for good! Luckily, TurboTax's system and software are very user-friendly to avoid sending you behind bars. Thanks, TurboTax!
Date published: 2023-02-23
Rated 5 out of 5 by from Easy and simple to use!!! Thank you so much!!! simple and easy loved it great experience.
Date published: 2023-02-23
Rated 4 out of 5 by from Turbo Tax 2023 Only issue was system did not detect all info from imported files
Date published: 2023-02-23
Rated 5 out of 5 by from Excellent! Operator was very helpful. Enjoyed the experience.
Date published: 2023-02-23
Rated 3 out of 5 by from Good program but support structure is very weak. Works fairly well with some caveats re: navigation and usability. If you work straight through, it's great but bouncing in and out can be tedious. Also the support structure for true technical problems (especially for state returns) with the application is very weak. Almost no hope of getting a problem to the correct party and fixed. For the most part it will work well for almost all returns.
Date published: 2023-02-23
Rated 5 out of 5 by from THEY ARE AWESOME I HAVE USED THEM EVERY YEAR!!! EASY, AND QUICK!! GETTING ASSISTANCE IS FREE!! WHAT'S NOT TO LOVE!!😍😍😍
Date published: 2023-02-23
Rated 5 out of 5 by from great help The expert that helped me was amazing . she took her time to figure out what was wrong.
Date published: 2023-02-23
Rated 5 out of 5 by from Easy! I was a tax professional, and this takes all the headaches out of filing. With interruptions it only took an hour. My third-year filing with TurboTax and will file with them in the future.
Date published: 2023-02-23
Rated 2 out of 5 by from Needs Work When trying to file my return this year, it was to be honest, like pulling teeth to get to the end of it. A more open program that would allow me to talk to a PERSON not a ROBOT would be much more helpful when i am looking for important documentation to complete said taxes.
Date published: 2023-02-23
All TurboTax® Offerings Reviews - Page 4717