TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Got it done! I am not savvy in areas like taxes. I got it done, but it was still stressful and very confusing. I didn't understand what was being asked. The best thing about the site, is the live agents that will call back and talk you through questions. I talked to 3 different people, and all three were very helpful!
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo is awesome I used an live expert it was great! I had a question about my taxes! & she gave me an informative information.
Date published: 2021-03-29
Rated 5 out of 5 by from Simple and easy Can pull my information from last year, gives good information on questions, and straight forward.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Awesome easy to follow the format. Had great information in the help section
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is awesome! Had a great experience with TurboTax. Spoke with a TurboTax Live Expert, forgot her name, who was very helpful in answering all the questions that we had. She was great in assisting us.
Date published: 2021-03-29
Rated 4 out of 5 by from All Good Except for one thing I accidentally erased my whole return by clicking on the red x in the right hand upper corner of my screen. You should have a warning like "you are about to erase your return"
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Through but Efficient Turbo Tax is efficient, through and has self-checks built in to assure the accuracy of your return
Date published: 2021-03-29
Rated 5 out of 5 by from Easier than I thought I was glad there is a free option. It was simple and walked you through every step. If you had questions, the search feature is super handy.
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is awesome Turbo tax helped me to fill my taxes fast an easy.
Date published: 2021-03-29
Rated 4 out of 5 by from a bit disappointed Most everything was clear but there were some items/questions that did not make sense. I most disappointed in the "Live Expert"...evidently TurboTax (TT) limits - times out the connection from the expert to me - the customer. I did not see the request to connect for a bit and when I clicked on it the connect failed. The expert said that was the second request and was not allowed a third. So apparently I totally missed the first request. Problem 2 occurred while she was helping go through questions I have with property taxes when the call lost connection - in mid sentence she was not there. Nor was there a call back. So I paid for something I did not get or TT is limiting the phone calls to about 5 minutes or less. Not happy about this. TT needs to make allowances for 'screen sharing' that doesn't connect the first time. Also, I you are limiting time on the calls let us know upfront what that time limit is - I could have saved myself $60 -$70. I have always liked TurboTax- started using it around 1986 or 87. this year not so happy.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4712
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Got it done! I am not savvy in areas like taxes. I got it done, but it was still stressful and very confusing. I didn't understand what was being asked. The best thing about the site, is the live agents that will call back and talk you through questions. I talked to 3 different people, and all three were very helpful!
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo is awesome I used an live expert it was great! I had a question about my taxes! & she gave me an informative information.
Date published: 2021-03-29
Rated 5 out of 5 by from Simple and easy Can pull my information from last year, gives good information on questions, and straight forward.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Awesome easy to follow the format. Had great information in the help section
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is awesome! Had a great experience with TurboTax. Spoke with a TurboTax Live Expert, forgot her name, who was very helpful in answering all the questions that we had. She was great in assisting us.
Date published: 2021-03-29
Rated 4 out of 5 by from All Good Except for one thing I accidentally erased my whole return by clicking on the red x in the right hand upper corner of my screen. You should have a warning like "you are about to erase your return"
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Through but Efficient Turbo Tax is efficient, through and has self-checks built in to assure the accuracy of your return
Date published: 2021-03-29
Rated 5 out of 5 by from Easier than I thought I was glad there is a free option. It was simple and walked you through every step. If you had questions, the search feature is super handy.
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is awesome Turbo tax helped me to fill my taxes fast an easy.
Date published: 2021-03-29
Rated 4 out of 5 by from a bit disappointed Most everything was clear but there were some items/questions that did not make sense. I most disappointed in the "Live Expert"...evidently TurboTax (TT) limits - times out the connection from the expert to me - the customer. I did not see the request to connect for a bit and when I clicked on it the connect failed. The expert said that was the second request and was not allowed a third. So apparently I totally missed the first request. Problem 2 occurred while she was helping go through questions I have with property taxes when the call lost connection - in mid sentence she was not there. Nor was there a call back. So I paid for something I did not get or TT is limiting the phone calls to about 5 minutes or less. Not happy about this. TT needs to make allowances for 'screen sharing' that doesn't connect the first time. Also, I you are limiting time on the calls let us know upfront what that time limit is - I could have saved myself $60 -$70. I have always liked TurboTax- started using it around 1986 or 87. this year not so happy.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4712