TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from expensive, cumbersome, makes mistakes, stinky expensive, cumbersome, not backed up online, asks many redundant questions makes mistakes
Date published: 2023-04-02
Rated 5 out of 5 by from I like TurboTax It allows me to prepare my own taxes year after year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax does it again this year! I find this product very easy to use. It works every year for me to quickly file my taxes.
Date published: 2023-04-02
Rated 2 out of 5 by from If only we had a better choice Broken integration with several of my financial providers made me spend over an hour copying data into a terrible UI. It should have been a trivially easy year, but instead it required tons of fiddling around, just like it always does. Thanks TT.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax Free Edition made it easy to file! TurboTax Free Edition made it easy to file and pay my taxes. I recommend it for everyone with an easy return.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is awesome! i was really nervous about filing on my own for the very first time however, turbo tax made it easy and quick. if i can do it, anyone can.
Date published: 2023-04-02
Rated 1 out of 5 by from High cost for a horrible experience. 1. Help section rarely, if ever, useful. ex: could not answer basic questions I had about forms like 1099-INT or Form 5498 2. Poor transfer of information from PDF. ex: import of 1099-INT did not correctly fill in address information, etc. including even getting some numbers wrong 3. No ability to go to actual in-process forms. ex: wanted to change bank address directly in 1099-INT but couldn't go to form, which itself was a last resort since I couldn't access this field any other way. 4. Constantly being asked to upgrade to higher-tier service. 5. Difficult to opt-out of Intuit's data collection requests. 6. Pricey! ex: base fee plus now $59 to efile both federal and state; total of $118
Date published: 2023-04-02
Rated 4 out of 5 by from TurboTax is very helpful I found the questions were thorough and very easy to answer, and it moved along quickly. The only hiccup I had was the system couldn't retrieve my W-2 and I needed to upload it.
Date published: 2023-04-02
Rated 3 out of 5 by from Ads come on too strong and Fees undisclosed When I chose "Pay TurboxTax fees with my refund" there was no mention of a $39 fee. And when I moved on to step 3 to finish filing, it said something about Max, a service I already deliberately removed prior. Till the very end, I discovered the $39 amount because I had to sign some agreements. This is a disappointing experience. If I were made aware of this fee I would've just paid with my credit card. 🙄
Date published: 2023-04-02
Rated 4 out of 5 by from Fine FIne. I do not have anything else to write, so I am just filling in the box so I can get back to the return.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4712
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from expensive, cumbersome, makes mistakes, stinky expensive, cumbersome, not backed up online, asks many redundant questions makes mistakes
Date published: 2023-04-02
Rated 5 out of 5 by from I like TurboTax It allows me to prepare my own taxes year after year
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax does it again this year! I find this product very easy to use. It works every year for me to quickly file my taxes.
Date published: 2023-04-02
Rated 2 out of 5 by from If only we had a better choice Broken integration with several of my financial providers made me spend over an hour copying data into a terrible UI. It should have been a trivially easy year, but instead it required tons of fiddling around, just like it always does. Thanks TT.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax Free Edition made it easy to file! TurboTax Free Edition made it easy to file and pay my taxes. I recommend it for everyone with an easy return.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is awesome! i was really nervous about filing on my own for the very first time however, turbo tax made it easy and quick. if i can do it, anyone can.
Date published: 2023-04-02
Rated 1 out of 5 by from High cost for a horrible experience. 1. Help section rarely, if ever, useful. ex: could not answer basic questions I had about forms like 1099-INT or Form 5498 2. Poor transfer of information from PDF. ex: import of 1099-INT did not correctly fill in address information, etc. including even getting some numbers wrong 3. No ability to go to actual in-process forms. ex: wanted to change bank address directly in 1099-INT but couldn't go to form, which itself was a last resort since I couldn't access this field any other way. 4. Constantly being asked to upgrade to higher-tier service. 5. Difficult to opt-out of Intuit's data collection requests. 6. Pricey! ex: base fee plus now $59 to efile both federal and state; total of $118
Date published: 2023-04-02
Rated 4 out of 5 by from TurboTax is very helpful I found the questions were thorough and very easy to answer, and it moved along quickly. The only hiccup I had was the system couldn't retrieve my W-2 and I needed to upload it.
Date published: 2023-04-02
Rated 3 out of 5 by from Ads come on too strong and Fees undisclosed When I chose "Pay TurboxTax fees with my refund" there was no mention of a $39 fee. And when I moved on to step 3 to finish filing, it said something about Max, a service I already deliberately removed prior. Till the very end, I discovered the $39 amount because I had to sign some agreements. This is a disappointing experience. If I were made aware of this fee I would've just paid with my credit card. 🙄
Date published: 2023-04-02
Rated 4 out of 5 by from Fine FIne. I do not have anything else to write, so I am just filling in the box so I can get back to the return.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4712