TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from TurboTax Does What It Needs To Do The product itself is good when you want to do your own taxes. However, this year, I paid to have someone review my taxes and that was a terrible experience. I scheduled an appointment figuring the "tax expert" would have reviewed my tax return prior to our appointment and that was not the case. So I feel that it was a waste of time and a waste of money and I am very disappointed. On top of that, on the day of the appointment, I get the phone call from TurboTax and it is an automated message and then it said "We are sorry we missed you" and it hung up on me. When I tried using the chat feature and I tried calling in, no one seemed to understand that I had a scheduled appointment and that something had gone wrong. That was exasperating. So, If you want to do your own taxes and not have a "tax expert" assist, then this is the platform for you. If you want more...there must be better options out there.
Date published: 2021-03-29
Rated 1 out of 5 by from Very confusing system Very poor not fraught forward and commercial added to charge more money
Date published: 2021-03-29
Rated 5 out of 5 by from Great Job for DYS Tax time! Great experience on taxes this years, love the double and triple checks for the different parts of the form filling process. Excellent and fast feedback from Agents! Keep up the great job... I would love to continue to use going forward.... Take care and be safe!
Date published: 2021-03-29
Rated 3 out of 5 by from stuck I am trying to use Turbo Tax and remove some numbers so I can efile, but it keeps putting the numbers back in and stops me from efiling my return. This is a program glitch. I have tried several different ways and have been rejected several times. Help!!!!
Date published: 2021-03-29
Rated 3 out of 5 by from Turbo Tax needs more work I hope that Turbo Tax can make it easier for an average person using the service. It should be explain in simple terms that each person can understand who isn't knowledgeable ...meaning a further breakdown in the explanations that are given.
Date published: 2021-03-29
Rated 1 out of 5 by from not worth the money they charge I actually did all the work myself, and that includes typing in information that they did not upload correctly, my return was so different, and then i was charged more than i was last year, so it is not free. im over the free ads they put out there, and then the site froze, i just finished it this morning, after waiting for the site to work for me...smh not worth it anymore, i would rather pay someone the money then to do the work myself...such a convenient waste
Date published: 2021-03-29
Rated 5 out of 5 by from It’s true Sensationally wonderful and amazing. You bet your bottom dollar. Hope it was worth all the dollars and sense in the world.
Date published: 2021-03-29
Rated 4 out of 5 by from Turbo tax So easy to use and understand. I will be using again and again... Price beats any place else.
Date published: 2021-03-29
Rated 5 out of 5 by from LOVELY Always user friendly and moved through it very fast. I would utilize again in the future.
Date published: 2021-03-29
Rated 5 out of 5 by from makes paying taxes easy I am retired so my taxes are simple, but hard for an old grannie like me to understand. Turbo tax makes it easy so I don't forget anything. This is important since I live overseas.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4710
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax Does What It Needs To Do The product itself is good when you want to do your own taxes. However, this year, I paid to have someone review my taxes and that was a terrible experience. I scheduled an appointment figuring the "tax expert" would have reviewed my tax return prior to our appointment and that was not the case. So I feel that it was a waste of time and a waste of money and I am very disappointed. On top of that, on the day of the appointment, I get the phone call from TurboTax and it is an automated message and then it said "We are sorry we missed you" and it hung up on me. When I tried using the chat feature and I tried calling in, no one seemed to understand that I had a scheduled appointment and that something had gone wrong. That was exasperating. So, If you want to do your own taxes and not have a "tax expert" assist, then this is the platform for you. If you want more...there must be better options out there.
Date published: 2021-03-29
Rated 1 out of 5 by from Very confusing system Very poor not fraught forward and commercial added to charge more money
Date published: 2021-03-29
Rated 5 out of 5 by from Great Job for DYS Tax time! Great experience on taxes this years, love the double and triple checks for the different parts of the form filling process. Excellent and fast feedback from Agents! Keep up the great job... I would love to continue to use going forward.... Take care and be safe!
Date published: 2021-03-29
Rated 3 out of 5 by from stuck I am trying to use Turbo Tax and remove some numbers so I can efile, but it keeps putting the numbers back in and stops me from efiling my return. This is a program glitch. I have tried several different ways and have been rejected several times. Help!!!!
Date published: 2021-03-29
Rated 3 out of 5 by from Turbo Tax needs more work I hope that Turbo Tax can make it easier for an average person using the service. It should be explain in simple terms that each person can understand who isn't knowledgeable ...meaning a further breakdown in the explanations that are given.
Date published: 2021-03-29
Rated 1 out of 5 by from not worth the money they charge I actually did all the work myself, and that includes typing in information that they did not upload correctly, my return was so different, and then i was charged more than i was last year, so it is not free. im over the free ads they put out there, and then the site froze, i just finished it this morning, after waiting for the site to work for me...smh not worth it anymore, i would rather pay someone the money then to do the work myself...such a convenient waste
Date published: 2021-03-29
Rated 5 out of 5 by from It’s true Sensationally wonderful and amazing. You bet your bottom dollar. Hope it was worth all the dollars and sense in the world.
Date published: 2021-03-29
Rated 4 out of 5 by from Turbo tax So easy to use and understand. I will be using again and again... Price beats any place else.
Date published: 2021-03-29
Rated 5 out of 5 by from LOVELY Always user friendly and moved through it very fast. I would utilize again in the future.
Date published: 2021-03-29
Rated 5 out of 5 by from makes paying taxes easy I am retired so my taxes are simple, but hard for an old grannie like me to understand. Turbo tax makes it easy so I don't forget anything. This is important since I live overseas.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 4710