TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is Great Very easy to follow through the process of filing. Live chat with Russell was great and he helped me through a tough part of the process.
Date published: 2022-03-13
Rated 4 out of 5 by from Good, but a few glitches Easy to use, which one expects, but there a few glitches. For example the forms section: on the plus side being able to directly import form data is a plus; on the minus side not all forms can be imported and when one attempts to manually enter the data information in common from last year's form isn't always available (yes, I used TT last year). Also, the section on the need to fill out a identity theft affidavit is confusing. I selected yes, when I did not have to. Lastly, just prior to filing I want to view my return. Waited several minutes, no return, when to help, no help, then for some strange reason I decided to check my downloads files; there it was. Why cannot a message be sent to check your downloads file?
Date published: 2022-03-13
Rated 1 out of 5 by from Software trouble I installed Turbotax with no issues. When I started my return it asked if I wanted to update to the latest I clicked update. I worked on my taxes for awhile and had to stop. One week later I was going to finish my taxes and Turbotax would not open. I uninstalled the program a couple of times it still would not open. I went to Intuit site. I read where there was a problem with an update and it caused turbotax to not be able to open. Intuit had a patch you could download. I downloaded the patch and it worked. I could now open Turbotax. I had to stop again working on my taxes. I came back again the next weekend and again Turbotax would not open. I uninstalled the program again and installed and Turbotax still would not open. I went to Intuits site and couldn't find any information on the issue. I could not find a phone number on Intuit's site to call foe help. Finally after several hours I called Geek Squad and after a couple of hours they were able to fix the issue. I'm not sure if I will ever buy Turbotax again. Turbotax has no support on software issues.
Date published: 2022-03-13
Rated 5 out of 5 by from Excellent everytime. Every time time excellent ease of use. This time I messed up just two numbers, called it in and a simple fix w a quick response.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Everyone was nice and very helpful. Jan mybtax expert has excellent knowledge about taxes you can tell he has experience
Date published: 2022-03-13
Rated 5 out of 5 by from excellent user experience Great way to file taxes. Makes it easier to understand it.
Date published: 2022-03-13
Rated 5 out of 5 by from Just answer the question and fill in the blanks Have used for years! Carry over everything from past years so very easy to complete my taxes.
Date published: 2022-03-13
Rated 3 out of 5 by from Would not allow e file Unlike last year , would not allow e file so had to mail in return. Could not get an explanation as to why turbotax gave me the option to e file but then form 8453-S had DO NOT FILE in red
Date published: 2022-03-13
Rated 1 out of 5 by from Pathetic Absolutely the worse experience ever for the past three year. Next year I will use a CPA.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo tax is great great product and easy to use I use it every year .
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4696
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great Very easy to follow through the process of filing. Live chat with Russell was great and he helped me through a tough part of the process.
Date published: 2022-03-13
Rated 4 out of 5 by from Good, but a few glitches Easy to use, which one expects, but there a few glitches. For example the forms section: on the plus side being able to directly import form data is a plus; on the minus side not all forms can be imported and when one attempts to manually enter the data information in common from last year's form isn't always available (yes, I used TT last year). Also, the section on the need to fill out a identity theft affidavit is confusing. I selected yes, when I did not have to. Lastly, just prior to filing I want to view my return. Waited several minutes, no return, when to help, no help, then for some strange reason I decided to check my downloads files; there it was. Why cannot a message be sent to check your downloads file?
Date published: 2022-03-13
Rated 1 out of 5 by from Software trouble I installed Turbotax with no issues. When I started my return it asked if I wanted to update to the latest I clicked update. I worked on my taxes for awhile and had to stop. One week later I was going to finish my taxes and Turbotax would not open. I uninstalled the program a couple of times it still would not open. I went to Intuit site. I read where there was a problem with an update and it caused turbotax to not be able to open. Intuit had a patch you could download. I downloaded the patch and it worked. I could now open Turbotax. I had to stop again working on my taxes. I came back again the next weekend and again Turbotax would not open. I uninstalled the program again and installed and Turbotax still would not open. I went to Intuits site and couldn't find any information on the issue. I could not find a phone number on Intuit's site to call foe help. Finally after several hours I called Geek Squad and after a couple of hours they were able to fix the issue. I'm not sure if I will ever buy Turbotax again. Turbotax has no support on software issues.
Date published: 2022-03-13
Rated 5 out of 5 by from Excellent everytime. Every time time excellent ease of use. This time I messed up just two numbers, called it in and a simple fix w a quick response.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Everyone was nice and very helpful. Jan mybtax expert has excellent knowledge about taxes you can tell he has experience
Date published: 2022-03-13
Rated 5 out of 5 by from excellent user experience Great way to file taxes. Makes it easier to understand it.
Date published: 2022-03-13
Rated 5 out of 5 by from Just answer the question and fill in the blanks Have used for years! Carry over everything from past years so very easy to complete my taxes.
Date published: 2022-03-13
Rated 3 out of 5 by from Would not allow e file Unlike last year , would not allow e file so had to mail in return. Could not get an explanation as to why turbotax gave me the option to e file but then form 8453-S had DO NOT FILE in red
Date published: 2022-03-13
Rated 1 out of 5 by from Pathetic Absolutely the worse experience ever for the past three year. Next year I will use a CPA.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo tax is great great product and easy to use I use it every year .
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4696