TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from turbo tax was frustrating The directions for the desktop version were quite confusing. I did all of my taxes and was unable to enter the license number. After speaking with an amazing agent for almost 3 hours, my taxes are almost finished and I started at 8:30 this morning. It only took 6-7 hours to complete and I have not been guaranteed a refund for the product I bought and was unable to use on two different computers. Your agent was the only saving grace to this situation.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax very user friendly. Product should have feature to recap at any stage of process.
Date published: 2023-04-01
Rated 5 out of 5 by from User friendly and highly intuitive convenience. As repeat, modest income user, it helps me bypass long waiting lines for free "demographic" tax servicing. Learning firsthand some workings of the tax code/system is an adjunct benefit.
Date published: 2023-04-01
Rated 4 out of 5 by from Excellent Product but changes every year... Turbo Tax is great and really helps empower individuals when filing their own taxes. Although I am a supporter of quality improvement, I feel that TurboTax changes their platform every year and in some cases makes it more complicated. Despite this, I still recommend this product to anyone who is willing to file their taxes on their own. I hope that the stock, bond, and investment account feature can become more user friendly as this information is all around confusing based on the documents that are received from the organization.
Date published: 2023-04-01
Rated 5 out of 5 by from Very easy to use. GREAT, It was fast and easy for a 76 year old man to do.
Date published: 2023-04-01
Rated 4 out of 5 by from Easier for me than CPAs I knocked off a star because I had no clue why a large amount of money was shown on a form 8995 which I think has something to do with business I do not have a business, so I deleted it. I could not find any explanation.
Date published: 2023-04-01
Rated 4 out of 5 by from HELPFUL. FIRST TIME USAGE. Everything is new to me. The explanation is clear and useful for me to make decision.
Date published: 2023-04-01
Rated 3 out of 5 by from TT23 I was surprised how much Turbo Tax charged me! Next year I will have an accountant do my return because it's cheaper.
Date published: 2023-04-01
Rated 3 out of 5 by from Wisconsin State return is awful The federal return software is fine. The Wisconsin state return is awful, missing features it had in previous years, e.g., how to calculate difference between federal and WI in capital gains deduction. State return not worth the extra $s.
Date published: 2023-04-01
Rated 5 out of 5 by from I Love Turbotax! It is very easy to do. I've been using Turbotax for years. If I have any questions or don't understand anything, they are there to help. Makes life easy when doing taxes.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from turbo tax was frustrating The directions for the desktop version were quite confusing. I did all of my taxes and was unable to enter the license number. After speaking with an amazing agent for almost 3 hours, my taxes are almost finished and I started at 8:30 this morning. It only took 6-7 hours to complete and I have not been guaranteed a refund for the product I bought and was unable to use on two different computers. Your agent was the only saving grace to this situation.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax very user friendly. Product should have feature to recap at any stage of process.
Date published: 2023-04-01
Rated 5 out of 5 by from User friendly and highly intuitive convenience. As repeat, modest income user, it helps me bypass long waiting lines for free "demographic" tax servicing. Learning firsthand some workings of the tax code/system is an adjunct benefit.
Date published: 2023-04-01
Rated 4 out of 5 by from Excellent Product but changes every year... Turbo Tax is great and really helps empower individuals when filing their own taxes. Although I am a supporter of quality improvement, I feel that TurboTax changes their platform every year and in some cases makes it more complicated. Despite this, I still recommend this product to anyone who is willing to file their taxes on their own. I hope that the stock, bond, and investment account feature can become more user friendly as this information is all around confusing based on the documents that are received from the organization.
Date published: 2023-04-01
Rated 5 out of 5 by from Very easy to use. GREAT, It was fast and easy for a 76 year old man to do.
Date published: 2023-04-01
Rated 4 out of 5 by from Easier for me than CPAs I knocked off a star because I had no clue why a large amount of money was shown on a form 8995 which I think has something to do with business I do not have a business, so I deleted it. I could not find any explanation.
Date published: 2023-04-01
Rated 4 out of 5 by from HELPFUL. FIRST TIME USAGE. Everything is new to me. The explanation is clear and useful for me to make decision.
Date published: 2023-04-01
Rated 3 out of 5 by from TT23 I was surprised how much Turbo Tax charged me! Next year I will have an accountant do my return because it's cheaper.
Date published: 2023-04-01
Rated 3 out of 5 by from Wisconsin State return is awful The federal return software is fine. The Wisconsin state return is awful, missing features it had in previous years, e.g., how to calculate difference between federal and WI in capital gains deduction. State return not worth the extra $s.
Date published: 2023-04-01
Rated 5 out of 5 by from I Love Turbotax! It is very easy to do. I've been using Turbotax for years. If I have any questions or don't understand anything, they are there to help. Makes life easy when doing taxes.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4689