TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Had to pay to finish taxes Turbo tax made it easy to do my taxes. When I tried to complete them, it said that I had to pay for the Deluxe version to finish since I did not have a "simple" tax return, but I met all of the qualifications they had for the simple tax return?? It was easy but I'm out $60 now and frustrated
Date published: 2023-04-02
Rated 4 out of 5 by from Easy and quick Grateful this was easy and quick as I left it so late!
Date published: 2023-04-02
Rated 2 out of 5 by from Buggy Mortgage Deduction Calculator No Confidence I have used turbo tax for about 20 years. This is the first year that the software really failed me. Turbo tax was unable to properly hand our taxes. We have mortgage that was sold during the year and received two 1098 forms for the same loan. Turbo Tax reduced our mortgage interest deduction because it counted the main mortgage balance twice (once for each 1098). Googling this issue resulted in many other people running into the same issue. The turbo tax support team suggested a work around (manually combine the two forms into one form) rather than fixing the software bug.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is awesome you are great1111111111111111111111111111111111111111111111111111111111111111
Date published: 2023-04-02
Rated 1 out of 5 by from payment method You should make it clear in the beginning on fees, fees were 59 the in the end it was 98, then didn't let me go back to fix it. This was very inconvenient for your customers.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax was easy and less expensive then a tax co Easy, and took less time to do the second year because TT pulls all your information from last year and your W2's which is great
Date published: 2023-04-02
Rated 5 out of 5 by from Okay I use TurboTax every year and am very pleased with it and the help that I need,
Date published: 2023-04-02
Rated 3 out of 5 by from Online Support is Hit or Miss I've been using Turbo Tax for years. Every year is the same but this year is worse than previous years in terms of the quality of help you get. I've had Turbo Tax tech support try to give me tax advice when they know nothing. They simply read what's on the screen and tell you the same information. I realized they don't know what they are talking about and pressed them to transfer me to a tax expert. They resist at first but eventually they do. I'm not sure why Turbo Tax would want their tech support giving tax advice and lead their customers to do the wrong thing. That aspect of Turbo Tax is very frustrating and concerning. I don't know what to believe anymore when I contact their support. I don't trust their advice and do what I can to push them to get into details and when I'm not satisfied with the answer I push them to get me expert help. I should not have to do that to get the right guidance. I hope this review will make its way to their management so they can take action.
Date published: 2023-04-02
Rated 5 out of 5 by from SO EASY TO USE IT TAKES THE WORRY OUT OF DOING OUR TAXES. VERY QIUCK
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Live was helpful! Turbo Tax Live was helpful! We were stressed about our first attempt to do taxes this year and the live help made all the difference.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4683
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Had to pay to finish taxes Turbo tax made it easy to do my taxes. When I tried to complete them, it said that I had to pay for the Deluxe version to finish since I did not have a "simple" tax return, but I met all of the qualifications they had for the simple tax return?? It was easy but I'm out $60 now and frustrated
Date published: 2023-04-02
Rated 4 out of 5 by from Easy and quick Grateful this was easy and quick as I left it so late!
Date published: 2023-04-02
Rated 2 out of 5 by from Buggy Mortgage Deduction Calculator No Confidence I have used turbo tax for about 20 years. This is the first year that the software really failed me. Turbo tax was unable to properly hand our taxes. We have mortgage that was sold during the year and received two 1098 forms for the same loan. Turbo Tax reduced our mortgage interest deduction because it counted the main mortgage balance twice (once for each 1098). Googling this issue resulted in many other people running into the same issue. The turbo tax support team suggested a work around (manually combine the two forms into one form) rather than fixing the software bug.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is awesome you are great1111111111111111111111111111111111111111111111111111111111111111
Date published: 2023-04-02
Rated 1 out of 5 by from payment method You should make it clear in the beginning on fees, fees were 59 the in the end it was 98, then didn't let me go back to fix it. This was very inconvenient for your customers.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax was easy and less expensive then a tax co Easy, and took less time to do the second year because TT pulls all your information from last year and your W2's which is great
Date published: 2023-04-02
Rated 5 out of 5 by from Okay I use TurboTax every year and am very pleased with it and the help that I need,
Date published: 2023-04-02
Rated 3 out of 5 by from Online Support is Hit or Miss I've been using Turbo Tax for years. Every year is the same but this year is worse than previous years in terms of the quality of help you get. I've had Turbo Tax tech support try to give me tax advice when they know nothing. They simply read what's on the screen and tell you the same information. I realized they don't know what they are talking about and pressed them to transfer me to a tax expert. They resist at first but eventually they do. I'm not sure why Turbo Tax would want their tech support giving tax advice and lead their customers to do the wrong thing. That aspect of Turbo Tax is very frustrating and concerning. I don't know what to believe anymore when I contact their support. I don't trust their advice and do what I can to push them to get into details and when I'm not satisfied with the answer I push them to get me expert help. I should not have to do that to get the right guidance. I hope this review will make its way to their management so they can take action.
Date published: 2023-04-02
Rated 5 out of 5 by from SO EASY TO USE IT TAKES THE WORRY OUT OF DOING OUR TAXES. VERY QIUCK
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Live was helpful! Turbo Tax Live was helpful! We were stressed about our first attempt to do taxes this year and the live help made all the difference.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4683