TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from what a disaster I have used your product for 15 years. This will be the final year. Your system was unable to upload data from my 2021 return. One of your reps, man named silas, was fabulous and tried to fiture out how to get the data recognized. We were on the phone for over an hour. He ultimately couldn't accomplish the task. Sent me to "supervisor." Supervisor got on the phone and said he knew NOTHING of the case, had no notes, and "may I help yo?" Cannot tell you how mad this made me. then this morning, a lovely lady named Patty also tried to help me, but concluded there was no way to get the data from the 2021 return -- sitting on my desktop! -- into the 2022 return. I thanked her for her sincere effort. Then a had to tell the program every detail about me -- in proess, lost some Depreciation data from long ago which was enbedded in last year's return. that cost me a few hundred bucks. Anyhow I did re=enter what info I could and filed the return. your system is a failure. I have the 2021 app on my computer and it says it has no data on me. So I did not delete the program; it just "forgot" who I am. In any case, this is a complete failure on the part of the program. Doubt I will ever entrust my business with you again. The 2 reps, to be clear -- Silas and Patty -- were wonderful. Kudos to them.
Date published: 2023-04-02
Rated 5 out of 5 by from Fastest way to file I LOVE the new race/speed timer feature, it really helped to keep me motivated to fininshed my taxes in one sitting. The progress bar was also a great indication of how much I had done and how much I had left to do. Thank you for making my taxes even easier this year!
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is the best used it 8 yr straight Turbo Tax is very esy to use, i have used it for 8 years straight and plan to continue using it for many more!
Date published: 2023-04-02
Rated 5 out of 5 by from Awesome Both very nice, very informative, answered my questions
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is awesome! Each year it gets easier to use. This is like my 10th year using Turbo Tax. Would recommend it to anyone who likes to save time and money.
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to use I love how fast & easy turbo tax is to use. Makes filing your taxes a breeze.
Date published: 2023-04-02
Rated 5 out of 5 by from I only use turbo tax for my tax preparation love the free service and I would recommend to anyone
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is Great! Using TurboTax is so easy and convenient. I love that I can upload documents right from my computer, I like the different help features and I like being able to exit and come back to right in the same spot where I left off!
Date published: 2023-04-02
Rated 5 out of 5 by from Fast and easy So simple and easy I am using Turbo Tax every year for now on
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is great. Best part: explanations (and links) at each data entry point
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4648
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from what a disaster I have used your product for 15 years. This will be the final year. Your system was unable to upload data from my 2021 return. One of your reps, man named silas, was fabulous and tried to fiture out how to get the data recognized. We were on the phone for over an hour. He ultimately couldn't accomplish the task. Sent me to "supervisor." Supervisor got on the phone and said he knew NOTHING of the case, had no notes, and "may I help yo?" Cannot tell you how mad this made me. then this morning, a lovely lady named Patty also tried to help me, but concluded there was no way to get the data from the 2021 return -- sitting on my desktop! -- into the 2022 return. I thanked her for her sincere effort. Then a had to tell the program every detail about me -- in proess, lost some Depreciation data from long ago which was enbedded in last year's return. that cost me a few hundred bucks. Anyhow I did re=enter what info I could and filed the return. your system is a failure. I have the 2021 app on my computer and it says it has no data on me. So I did not delete the program; it just "forgot" who I am. In any case, this is a complete failure on the part of the program. Doubt I will ever entrust my business with you again. The 2 reps, to be clear -- Silas and Patty -- were wonderful. Kudos to them.
Date published: 2023-04-02
Rated 5 out of 5 by from Fastest way to file I LOVE the new race/speed timer feature, it really helped to keep me motivated to fininshed my taxes in one sitting. The progress bar was also a great indication of how much I had done and how much I had left to do. Thank you for making my taxes even easier this year!
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax is the best used it 8 yr straight Turbo Tax is very esy to use, i have used it for 8 years straight and plan to continue using it for many more!
Date published: 2023-04-02
Rated 5 out of 5 by from Awesome Both very nice, very informative, answered my questions
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is awesome! Each year it gets easier to use. This is like my 10th year using Turbo Tax. Would recommend it to anyone who likes to save time and money.
Date published: 2023-04-02
Rated 5 out of 5 by from Easy to use I love how fast & easy turbo tax is to use. Makes filing your taxes a breeze.
Date published: 2023-04-02
Rated 5 out of 5 by from I only use turbo tax for my tax preparation love the free service and I would recommend to anyone
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is Great! Using TurboTax is so easy and convenient. I love that I can upload documents right from my computer, I like the different help features and I like being able to exit and come back to right in the same spot where I left off!
Date published: 2023-04-02
Rated 5 out of 5 by from Fast and easy So simple and easy I am using Turbo Tax every year for now on
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is great. Best part: explanations (and links) at each data entry point
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4648