TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I enjoyed Mr. Jesse excellent customer service It was the first time that I felt so comfortable and very clear about the things I needed to do. Mr. Jesse was an excellent agent and very helpful.
Date published: 2022-05-20
Rated 5 out of 5 by from Very helpful Roy my expert was very helpful gave me helpful feed back on all my questions
Date published: 2022-05-20
Rated 4 out of 5 by from Good tax software I've used turbo tax for years on my taxes becouse for the most part it's easy and it is very thorough. I have used several levels from individual basic to business tax over the years. This is the first year I've used the online version and it was pretty good. I will likely do so again next year. I was a bit hesitant because once its sent, if you need a copy, well, I didn't know if it would be available. I did however eventually find the download / print section and downloaded a copy. Since this is a very important step for most folks, it would be nice to have a button on the side bar to go directly to that location, or at least put a notation with the "view documents" that here is where you make a copy of your documents. It would have saved me a lot of time and angst looking for it. The other tissue I had was downloading from my financial institutions in the income section. I finally put in the info manually myself. These are my main reasons for only 4 stars. I have no experience with other tax software because this one has always served me well.
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo Tax is really cool It was fantastic, for me to do my taxes alone for the first time, everything was very understandable and the guidance I had from your representative was excellent.
Date published: 2022-05-20
Rated 5 out of 5 by from Awsome Janet was very friendly and helpful why I will return to Turbotax again next year
Date published: 2022-05-20
Rated 4 out of 5 by from Turbo tax is the way to go! amazing helped break everything down so that I could understand everything.
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax is generally okay to use This year was complicated enough with moving from one state and having to report income in two other states as well that I felt like I needed to get y'all to prepare my return. It's super expensive, in my opinion, but James was definitely great at giving me exactly the info I wanted and advising me on increasing my withholdings in the future.
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo tax is awesome Great service little long process will use next year
Date published: 2022-05-20
Rated 5 out of 5 by from I would highly recommend the service iPhone service to be very efficient not to help me is very professional and I would highly recommend him
Date published: 2022-05-20
Rated 1 out of 5 by from importing via quickbooks didn't work Not good. I spent most of my time trying to figure out which glitch was causing my problem.
Date published: 2022-05-20
All TurboTax® Offerings Reviews - Page 4646
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I enjoyed Mr. Jesse excellent customer service It was the first time that I felt so comfortable and very clear about the things I needed to do. Mr. Jesse was an excellent agent and very helpful.
Date published: 2022-05-20
Rated 5 out of 5 by from Very helpful Roy my expert was very helpful gave me helpful feed back on all my questions
Date published: 2022-05-20
Rated 4 out of 5 by from Good tax software I've used turbo tax for years on my taxes becouse for the most part it's easy and it is very thorough. I have used several levels from individual basic to business tax over the years. This is the first year I've used the online version and it was pretty good. I will likely do so again next year. I was a bit hesitant because once its sent, if you need a copy, well, I didn't know if it would be available. I did however eventually find the download / print section and downloaded a copy. Since this is a very important step for most folks, it would be nice to have a button on the side bar to go directly to that location, or at least put a notation with the "view documents" that here is where you make a copy of your documents. It would have saved me a lot of time and angst looking for it. The other tissue I had was downloading from my financial institutions in the income section. I finally put in the info manually myself. These are my main reasons for only 4 stars. I have no experience with other tax software because this one has always served me well.
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo Tax is really cool It was fantastic, for me to do my taxes alone for the first time, everything was very understandable and the guidance I had from your representative was excellent.
Date published: 2022-05-20
Rated 5 out of 5 by from Awsome Janet was very friendly and helpful why I will return to Turbotax again next year
Date published: 2022-05-20
Rated 4 out of 5 by from Turbo tax is the way to go! amazing helped break everything down so that I could understand everything.
Date published: 2022-05-20
Rated 5 out of 5 by from TurboTax is generally okay to use This year was complicated enough with moving from one state and having to report income in two other states as well that I felt like I needed to get y'all to prepare my return. It's super expensive, in my opinion, but James was definitely great at giving me exactly the info I wanted and advising me on increasing my withholdings in the future.
Date published: 2022-05-20
Rated 5 out of 5 by from Turbo tax is awesome Great service little long process will use next year
Date published: 2022-05-20
Rated 5 out of 5 by from I would highly recommend the service iPhone service to be very efficient not to help me is very professional and I would highly recommend him
Date published: 2022-05-20
Rated 1 out of 5 by from importing via quickbooks didn't work Not good. I spent most of my time trying to figure out which glitch was causing my problem.
Date published: 2022-05-20
All TurboTax® Offerings Reviews - Page 4646