TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from quick TurboTax was quick to use. I have used it in the past and have always had a decent experience with it.
Date published: 2023-04-02
Rated 2 out of 5 by from Buggy and too much upselling It mostly works, but is very buggy for the price, and the *constant* repetitive efforts at upselling are very annoying. I said No!!! Stop asking!!! Examples of bugs: *early on it asks if you have been assigned an Identity Protection Personal Identification Number by the IRS - I said yes. When I finally reached the point of filing, I'd forgotten about it, and the software didn't prompt me. The software then proclaimed my success on submitting the return, only to email me later that it had been rejected for lack of said number. *Even though it imports forms from financial institutions, it often creates duplicate form entries for the same entities, at $0, then requires you to review/delete them. *Validations for the various fields on Schedule E are very messed up. On top of the fact that the values in those fields should have carried over from the previous year anyway. *It is very easy to end up in repetitive loops, answering the same questions you have already answered.
Date published: 2023-04-02
Rated 5 out of 5 by from Simple and easy Very easy step by step instructions will be back next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax never disappoints I have been using TT since 2018 and I always find it easy to use and it provides great advice,
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is the only way!! Been using Turbotax for several years since I retired and it is so simple to file your taxes with the guidance it provides. if your just halfway organized and can provide the information it is nice to not leave the comfort of your home and get it done - took me a little over 3 hours this year.
Date published: 2023-04-02
Rated 4 out of 5 by from Easy Enough Very useful tool making taxes easier than going through by hand. A few things were ambiguous for forms I was not too sure how to file correctly, but great stuff outside of a few hiccups.
Date published: 2023-04-02
Rated 4 out of 5 by from easy easy peasy, as always. gave me a few problems bc of residency but figured it out
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo tax was very timely with chat and phone call Turbo tax was easy to use and help was readily available when I needed it.
Date published: 2023-04-02
Rated 4 out of 5 by from Expensive, but worth it Makes the onerous task of doing taxes not horrible. Easy self guided steps.
Date published: 2023-04-02
Rated 4 out of 5 by from It's easier than going to a tax accountant I just wish some of the information were smartly collected from previous inputs.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4640
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from quick TurboTax was quick to use. I have used it in the past and have always had a decent experience with it.
Date published: 2023-04-02
Rated 2 out of 5 by from Buggy and too much upselling It mostly works, but is very buggy for the price, and the *constant* repetitive efforts at upselling are very annoying. I said No!!! Stop asking!!! Examples of bugs: *early on it asks if you have been assigned an Identity Protection Personal Identification Number by the IRS - I said yes. When I finally reached the point of filing, I'd forgotten about it, and the software didn't prompt me. The software then proclaimed my success on submitting the return, only to email me later that it had been rejected for lack of said number. *Even though it imports forms from financial institutions, it often creates duplicate form entries for the same entities, at $0, then requires you to review/delete them. *Validations for the various fields on Schedule E are very messed up. On top of the fact that the values in those fields should have carried over from the previous year anyway. *It is very easy to end up in repetitive loops, answering the same questions you have already answered.
Date published: 2023-04-02
Rated 5 out of 5 by from Simple and easy Very easy step by step instructions will be back next year.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax never disappoints I have been using TT since 2018 and I always find it easy to use and it provides great advice,
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is the only way!! Been using Turbotax for several years since I retired and it is so simple to file your taxes with the guidance it provides. if your just halfway organized and can provide the information it is nice to not leave the comfort of your home and get it done - took me a little over 3 hours this year.
Date published: 2023-04-02
Rated 4 out of 5 by from Easy Enough Very useful tool making taxes easier than going through by hand. A few things were ambiguous for forms I was not too sure how to file correctly, but great stuff outside of a few hiccups.
Date published: 2023-04-02
Rated 4 out of 5 by from easy easy peasy, as always. gave me a few problems bc of residency but figured it out
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo tax was very timely with chat and phone call Turbo tax was easy to use and help was readily available when I needed it.
Date published: 2023-04-02
Rated 4 out of 5 by from Expensive, but worth it Makes the onerous task of doing taxes not horrible. Easy self guided steps.
Date published: 2023-04-02
Rated 4 out of 5 by from It's easier than going to a tax accountant I just wish some of the information were smartly collected from previous inputs.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4640