TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from TurboTax is really easy to use! The Live chat with a call back feature is excellent! The call was made in less than 5 minutes, and Johnathan assisted with deleting a form that was no longer needed.
Date published: 2021-03-30
Rated 5 out of 5 by from TurboTax is Intuitive Intuitive and essay. User friendly for first-time filers like myself.
Date published: 2021-03-30
Rated 5 out of 5 by from TurboTax is great and easy to use! It took me 20 minutes to file my return for federal and state, and it was free! Would recommend this service to anyone.
Date published: 2021-03-30
Rated 5 out of 5 by from Easy and well laid out site. I was able to get my taxes done within an hour and the site is very easy to use.
Date published: 2021-03-30
Rated 4 out of 5 by from Hope this works! I'm not sure it's going to process this time...I hope so!
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo Tax is Amazing! Very professional, clear information and easy steps with smooth navigation.
Date published: 2021-03-30
Rated 5 out of 5 by from Excellent! I appreciated how simple it was to enter my information and to have someone to speak with for any questions.
Date published: 2021-03-30
Rated 4 out of 5 by from Turbo Tax is easy and makes filing less taxing I was hesitant about receiving live help, the WHOLE reason I have used TurboTax the last 6 years is to avoid paying the hundreds to in person consultants. However this year I wanted to do "Long Form" and was not comfortable doing it myself. I chose "Full Service" with a person, who called me back right away. The button said I could choose this service and change my product later if I decided to downgrade. The rep called me back quickly. Was very nice which is very important to me. She was patient, answered all my questions and was very knowledgeable. She walked me through entering me through my taxes including the long form, review, and submittal process. The consultant was excellent. I am so glad I was able to get someone like Amina to help me with my taxes. The only CON I have to mention is that the Product selection and price workflow could use some help. At the end of our call I had it in my head that I was paying for "MAX" which included the help I just received from the representative. I was frustrated and surprised when my final cost (After my payment went through) was $225! $120 for LIVE help + $50 for MAX + $50 (or $55) for State. If I am going to pay that much I can just go into a local tax preparer. Luckily the rep, after I explained that I must have missed the "Total" price screen. Because I would have stopped and said I don't want 'Max" (and truthfully the LIVE help is nice, but not sure its worth $120). They said they would send me a form in my email to so that I could ask for a refund for the "MAX" product. Once again great product, and AWESOME rep for LIVE service. When dealing with money I need to pay put it in LARGE letters on the screen if you have to, so I know what I am paying. I would have scored an Excellent, if not for the awkward and confusing moment where I realized the total amount I had just paid for your service.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbotax is Awesome Easy to use. Someone always there to help. Will continue to use turbotax.
Date published: 2021-03-30
Rated 5 out of 5 by from Wonderful tax tool!! Walked me through everything I needed to know about my taxes!
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 4636
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is really easy to use! The Live chat with a call back feature is excellent! The call was made in less than 5 minutes, and Johnathan assisted with deleting a form that was no longer needed.
Date published: 2021-03-30
Rated 5 out of 5 by from TurboTax is Intuitive Intuitive and essay. User friendly for first-time filers like myself.
Date published: 2021-03-30
Rated 5 out of 5 by from TurboTax is great and easy to use! It took me 20 minutes to file my return for federal and state, and it was free! Would recommend this service to anyone.
Date published: 2021-03-30
Rated 5 out of 5 by from Easy and well laid out site. I was able to get my taxes done within an hour and the site is very easy to use.
Date published: 2021-03-30
Rated 4 out of 5 by from Hope this works! I'm not sure it's going to process this time...I hope so!
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo Tax is Amazing! Very professional, clear information and easy steps with smooth navigation.
Date published: 2021-03-30
Rated 5 out of 5 by from Excellent! I appreciated how simple it was to enter my information and to have someone to speak with for any questions.
Date published: 2021-03-30
Rated 4 out of 5 by from Turbo Tax is easy and makes filing less taxing I was hesitant about receiving live help, the WHOLE reason I have used TurboTax the last 6 years is to avoid paying the hundreds to in person consultants. However this year I wanted to do "Long Form" and was not comfortable doing it myself. I chose "Full Service" with a person, who called me back right away. The button said I could choose this service and change my product later if I decided to downgrade. The rep called me back quickly. Was very nice which is very important to me. She was patient, answered all my questions and was very knowledgeable. She walked me through entering me through my taxes including the long form, review, and submittal process. The consultant was excellent. I am so glad I was able to get someone like Amina to help me with my taxes. The only CON I have to mention is that the Product selection and price workflow could use some help. At the end of our call I had it in my head that I was paying for "MAX" which included the help I just received from the representative. I was frustrated and surprised when my final cost (After my payment went through) was $225! $120 for LIVE help + $50 for MAX + $50 (or $55) for State. If I am going to pay that much I can just go into a local tax preparer. Luckily the rep, after I explained that I must have missed the "Total" price screen. Because I would have stopped and said I don't want 'Max" (and truthfully the LIVE help is nice, but not sure its worth $120). They said they would send me a form in my email to so that I could ask for a refund for the "MAX" product. Once again great product, and AWESOME rep for LIVE service. When dealing with money I need to pay put it in LARGE letters on the screen if you have to, so I know what I am paying. I would have scored an Excellent, if not for the awkward and confusing moment where I realized the total amount I had just paid for your service.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbotax is Awesome Easy to use. Someone always there to help. Will continue to use turbotax.
Date published: 2021-03-30
Rated 5 out of 5 by from Wonderful tax tool!! Walked me through everything I needed to know about my taxes!
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 4636