TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 3 out of 5 by
Disappointed513 from
Turbo Tax is Good BUT HIDES THE FREE FILING OPTION
I've used Turbo Tax for years and the process has always been easy to navigate and understand. I don't generally leave a review but I am this year for one big reason: Turbo Tax had a whole lawsuit about charging people when they shouldn't have and this year they STILL hid the free filing in a way that makes it difficult for even system savvy folks to find. I had to go through the help ui multiple times and eventually had to back out and go through the IRS portal just to access what they are legally required to provide. This is a big problem and it will impact my interest in continuing to use this platform. If this is still an issue next year, I will no longer use Turbo Tax when I do wish to purchase services.
Date published: 2023-04-02
Rated 3 out of 5 by
DoubtItsAnonymous from
Works great, BUT
$39 to use my money from my return? How is this legal?
Date published: 2023-04-02
Rated 3 out of 5 by
Tax_doer from
More expensive, less intuitive
The new screen design involves an excess amount of scrolling to get to the Continue buttons, i couldn't determine how to navigate to a particular form and the depletion amount kept prefilling even after i deleted it until i realized that deleting doesn't work - need to enter a 0 in the field to override the turbo tax logic. I also didnt like the INTs and DIVs in alphabetical order as opposed to in form order, ie. all the INTs and then all the DIVs
Date published: 2023-04-02
Rated 5 out of 5 by
ohboiitsjustme from
simple and easy
the process was really simple and the customer service was great when i called in. the representative helped me out without a hassle and i was on my way to finish completing my taxes!
Date published: 2023-04-02
Rated 4 out of 5 by
schershey from
Solid product
TurboTax is a very good product and saves you loads of time! Wish state returns would cost less though.
Date published: 2023-04-02
Rated 5 out of 5 by
Jowita from
Turbo Tax Live Assisted Deluxe
Quick, help support, painless, fast, easy, worthy to recommend, convenient
Date published: 2023-04-02
Rated 5 out of 5 by
Colorado Resident from
Turbo Tax Live was awesome
Turbo Tax Live assistance helped up complete our tax paperwork.
Date published: 2023-04-02
Rated 5 out of 5 by
Stone Man from
good
good program. No problem getting things entered and done.
Date published: 2023-04-02
Rated 4 out of 5 by
pmp99 from
turbo tax review
good info and good instructions and good explanations
Date published: 2023-04-02
Rated 5 out of 5 by
Ournina from
Amazing process.
So quick and uncomplicated. I love this method of “not” doing my taxes!
All TurboTax® Offerings Reviews - Page 4636
Date published: 2023-04-02
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Disappointed513 from
Turbo Tax is Good BUT HIDES THE FREE FILING OPTION
I've used Turbo Tax for years and the process has always been easy to navigate and understand. I don't generally leave a review but I am this year for one big reason: Turbo Tax had a whole lawsuit about charging people when they shouldn't have and this year they STILL hid the free filing in a way that makes it difficult for even system savvy folks to find. I had to go through the help ui multiple times and eventually had to back out and go through the IRS portal just to access what they are legally required to provide. This is a big problem and it will impact my interest in continuing to use this platform. If this is still an issue next year, I will no longer use Turbo Tax when I do wish to purchase services.
Date published: 2023-04-02
Rated 3 out of 5 by
DoubtItsAnonymous from
Works great, BUT
$39 to use my money from my return? How is this legal?
Date published: 2023-04-02
Rated 3 out of 5 by
Tax_doer from
More expensive, less intuitive
The new screen design involves an excess amount of scrolling to get to the Continue buttons, i couldn't determine how to navigate to a particular form and the depletion amount kept prefilling even after i deleted it until i realized that deleting doesn't work - need to enter a 0 in the field to override the turbo tax logic. I also didnt like the INTs and DIVs in alphabetical order as opposed to in form order, ie. all the INTs and then all the DIVs
Date published: 2023-04-02
Rated 5 out of 5 by
ohboiitsjustme from
simple and easy
the process was really simple and the customer service was great when i called in. the representative helped me out without a hassle and i was on my way to finish completing my taxes!
Date published: 2023-04-02
Rated 4 out of 5 by
schershey from
Solid product
TurboTax is a very good product and saves you loads of time! Wish state returns would cost less though.
Date published: 2023-04-02
Rated 5 out of 5 by
Jowita from
Turbo Tax Live Assisted Deluxe
Quick, help support, painless, fast, easy, worthy to recommend, convenient
Date published: 2023-04-02
Rated 5 out of 5 by
Colorado Resident from
Turbo Tax Live was awesome
Turbo Tax Live assistance helped up complete our tax paperwork.
Date published: 2023-04-02
Rated 5 out of 5 by
Stone Man from
good
good program. No problem getting things entered and done.
Date published: 2023-04-02
Rated 4 out of 5 by
pmp99 from
turbo tax review
good info and good instructions and good explanations
Date published: 2023-04-02
Rated 5 out of 5 by
Ournina from
Amazing process.
So quick and uncomplicated. I love this method of “not” doing my taxes!
All TurboTax® Offerings Reviews - Page 4636
Date published: 2023-04-02