TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Worse year ever I have used turbo tax for many years and have never had such a problem understanding what is being asked for. This is so messed up and will never use your services again.
Date published: 2021-03-30
Rated 1 out of 5 by from We should have just done it ourselves. My partner and I had a call with our reviewer where we communicated our specific concerns with filing together for the first time. Our reviewer disregarded those concerns and omitted an entire W2. Had my partner not double-checked, our reviewer would not have noticed it. Despite our alert, the reviewer submitted the erroneous return anyway, underreporting our income by tens of thousands of dollars. Even still, we have had to call and call in a frantic effort to get this problem resolved. It is still not resolved and there is no sense of urgency on TurboTax's part. This has been a nightmare and we expect to be audited.
Date published: 2021-03-30
Rated 5 out of 5 by from Thanks I have used Turbo Tax for a few years and have been satisfied. This year my taxes were particularly complex and Turbo Tax helped me through it without too much pain. Thank you.
Date published: 2021-03-30
Rated 3 out of 5 by from 2020 Tax Season Very convenient... Better than many others. Every year they change the added features and never let you go beyond as a simple filling. Always want to offer some additional things and confuses the filer. Too much money and high order of variability for processing.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo Tax Talked with two of your tax experts and they did a good job.
Date published: 2021-03-30
Rated 5 out of 5 by from Easy to use and great customer support I had a pretty easy time entering all the information in, and when I got stuck the customer support was great at quickly assisting with any questions I had!
Date published: 2021-03-30
Rated 5 out of 5 by from AWESOME Had a very easy step by step walk through for even the simple minded
Date published: 2021-03-30
Rated 5 out of 5 by from Free..Free..Free Thank you Turbo Tax! When you say FREE, you really mean FREE!!!
Date published: 2021-03-30
Rated 5 out of 5 by from turbo tax software is really very good very easy to work with and I am using this software since last 25 years
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo easy to file A few repeat questions but easy to file and walked through it
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 4634
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Worse year ever I have used turbo tax for many years and have never had such a problem understanding what is being asked for. This is so messed up and will never use your services again.
Date published: 2021-03-30
Rated 1 out of 5 by from We should have just done it ourselves. My partner and I had a call with our reviewer where we communicated our specific concerns with filing together for the first time. Our reviewer disregarded those concerns and omitted an entire W2. Had my partner not double-checked, our reviewer would not have noticed it. Despite our alert, the reviewer submitted the erroneous return anyway, underreporting our income by tens of thousands of dollars. Even still, we have had to call and call in a frantic effort to get this problem resolved. It is still not resolved and there is no sense of urgency on TurboTax's part. This has been a nightmare and we expect to be audited.
Date published: 2021-03-30
Rated 5 out of 5 by from Thanks I have used Turbo Tax for a few years and have been satisfied. This year my taxes were particularly complex and Turbo Tax helped me through it without too much pain. Thank you.
Date published: 2021-03-30
Rated 3 out of 5 by from 2020 Tax Season Very convenient... Better than many others. Every year they change the added features and never let you go beyond as a simple filling. Always want to offer some additional things and confuses the filer. Too much money and high order of variability for processing.
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo Tax Talked with two of your tax experts and they did a good job.
Date published: 2021-03-30
Rated 5 out of 5 by from Easy to use and great customer support I had a pretty easy time entering all the information in, and when I got stuck the customer support was great at quickly assisting with any questions I had!
Date published: 2021-03-30
Rated 5 out of 5 by from AWESOME Had a very easy step by step walk through for even the simple minded
Date published: 2021-03-30
Rated 5 out of 5 by from Free..Free..Free Thank you Turbo Tax! When you say FREE, you really mean FREE!!!
Date published: 2021-03-30
Rated 5 out of 5 by from turbo tax software is really very good very easy to work with and I am using this software since last 25 years
Date published: 2021-03-30
Rated 5 out of 5 by from Turbo easy to file A few repeat questions but easy to file and walked through it
Date published: 2021-03-30
All TurboTax® Offerings Reviews - Page 4634