TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Thank you, you were great. Helpful and fun to work with. Very helpful and knowledgable.
Date published: 2022-06-30
Rated 5 out of 5 by from Awesome They were patient with me and filled in a timely manner thanks TurboTax
Date published: 2022-06-30
Rated 5 out of 5 by from Straightforward and efficient Made a daunting task manageable. Live tax professional made it much more comfortable
Date published: 2022-06-30
Rated 5 out of 5 by from Pretty good experience The help they gave me was very good I will use again
Date published: 2022-06-30
Rated 5 out of 5 by from Love TurboTax It’s so easy and quick..I will always use them!! .. plus I am saving so much money
Date published: 2022-06-30
Rated 2 out of 5 by from Waste of money I spent way too much effort, money and time trying to get someone to do my taxes!
Date published: 2022-06-30
Rated 5 out of 5 by from Turbo Tax is a Great Tax Tool! Turbo Tax was very easy to use and file my Taxes. I made a mistake and resubmit was a quick process.
Date published: 2022-06-30
Rated 1 out of 5 by from POOR VALUE and MERELY TRANSACTIONAL I am pretty disappointed with this service. This is my second year using it. Last year was rough but my assigned representative was pleasant so I gave it one more shot. This year the process was very different starting with the associates handling the prescreening. There was no acknowledgement of changes made and the onboarding was choppy. The first CPA I was assigned to was delightful, knowledgeable, and efficient. Unfortunately, I had to file for an extension waiting on a K1. The second representative was with me for a week or two and then notified me that she was leaving for the year. My third representative has been pleasant to work with but, even after I made it clear to her (and all other reps) that I need guidance with my SEP IRA contribution, at the end stated that she couldn't help me with it. Why am I paying $600???????? Certainly not just to have someone else put numbers in boxes. Also, I am a business professional as are the tax experts. If I hired someone in town, I would know there first and last name along with direct contact information AND I would pay the same amount or less for way more service AND a relationship. Now I am left with reviewing my returns with my third representative leaving for the summer on the date of completion. I was notified of her vacation this week! Unacceptable! This engagement is sadly only transactional and a poor value. Thank you for the opportunity to share my views.
Date published: 2022-06-30
Rated 4 out of 5 by from Reviewer was great, the software had a huge bug My first agent was over loaded, and the QC department was horribly overloaded. The software didn't recognize 1256 information from the largest retail options brokerage. The second agent was excellent.
Date published: 2022-06-30
Rated 5 out of 5 by from Great experience Very easy to use. Great communication with my tax expert
Date published: 2022-06-30
All TurboTax® Offerings Reviews - Page 463
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank you, you were great. Helpful and fun to work with. Very helpful and knowledgable.
Date published: 2022-06-30
Rated 5 out of 5 by from Awesome They were patient with me and filled in a timely manner thanks TurboTax
Date published: 2022-06-30
Rated 5 out of 5 by from Straightforward and efficient Made a daunting task manageable. Live tax professional made it much more comfortable
Date published: 2022-06-30
Rated 5 out of 5 by from Pretty good experience The help they gave me was very good I will use again
Date published: 2022-06-30
Rated 5 out of 5 by from Love TurboTax It’s so easy and quick..I will always use them!! .. plus I am saving so much money
Date published: 2022-06-30
Rated 2 out of 5 by from Waste of money I spent way too much effort, money and time trying to get someone to do my taxes!
Date published: 2022-06-30
Rated 5 out of 5 by from Turbo Tax is a Great Tax Tool! Turbo Tax was very easy to use and file my Taxes. I made a mistake and resubmit was a quick process.
Date published: 2022-06-30
Rated 1 out of 5 by from POOR VALUE and MERELY TRANSACTIONAL I am pretty disappointed with this service. This is my second year using it. Last year was rough but my assigned representative was pleasant so I gave it one more shot. This year the process was very different starting with the associates handling the prescreening. There was no acknowledgement of changes made and the onboarding was choppy. The first CPA I was assigned to was delightful, knowledgeable, and efficient. Unfortunately, I had to file for an extension waiting on a K1. The second representative was with me for a week or two and then notified me that she was leaving for the year. My third representative has been pleasant to work with but, even after I made it clear to her (and all other reps) that I need guidance with my SEP IRA contribution, at the end stated that she couldn't help me with it. Why am I paying $600???????? Certainly not just to have someone else put numbers in boxes. Also, I am a business professional as are the tax experts. If I hired someone in town, I would know there first and last name along with direct contact information AND I would pay the same amount or less for way more service AND a relationship. Now I am left with reviewing my returns with my third representative leaving for the summer on the date of completion. I was notified of her vacation this week! Unacceptable! This engagement is sadly only transactional and a poor value. Thank you for the opportunity to share my views.
Date published: 2022-06-30
Rated 4 out of 5 by from Reviewer was great, the software had a huge bug My first agent was over loaded, and the QC department was horribly overloaded. The software didn't recognize 1256 information from the largest retail options brokerage. The second agent was excellent.
Date published: 2022-06-30
Rated 5 out of 5 by from Great experience Very easy to use. Great communication with my tax expert
Date published: 2022-06-30
All TurboTax® Offerings Reviews - Page 463