TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from A problem and no way to get to a live help I was not able to e-file until I figured out, on my own because it is impossible to contact a live person, how to get around the "error" that was not really an error. I seem to run into this problem every year. Maybe you will fix it sometime? If not, I guess I will switch to another company's software.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax makes the process easy! Turbo Tax is user friendly and walks you through the tax process step by step. I have peace of mind knowing my information is correct and secure.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax need some help Corrections needed. When entering info for Business under the heading Itemize>Other Business Deductions> Taxes, Mortgage Interest, Repairs & Maintenance, Utilities. When the appropriate box is highlighted, the numbers do not show up. I found I just had to enter my amounts and continue without seeing them. When I finished the page without any numbers showing, I clicked <continue> and they were in the boxes. Took me 15+ minutes to figure this out going back and forward may times trying to enter the correct amounts. In the California Return<entering info from form 3895> Turbo Tax states "If and months on your form don't have amounts, leave them blank" But to continue you HAVE to enter the amounts.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo is awesome Easy to follow and to understand each step along the way.
Date published: 2022-03-14
Rated 1 out of 5 by from Worst Software Ever I have used Turbo Tax for over a decade. This years design is the worst. GA Requiring Electronic filing and Turbo Tax can't get it done. It will not transmit because it keeps finding something wrong but can't direct me what is wrong.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo Tax is fairly easy to complete due to their simple suggestions and help with each category of income, investments, ownership and relationships. Filing jointly is simple because they periodically compare values side by side. I will recommend TurboTax.
Date published: 2022-03-14
Rated 4 out of 5 by from Gets the tedious job done adequately and submits Seemed to ack the relevant questions and plenty of review to fix anything before submitting. Made the process more understandable and simple for the common folks without accounting degrees and stays up to date with most recent tax laws or changes. Amen for Turbo. I can't claim an excellent rating yet. Still awaiting federal payment and electronic return submission and how if necessary they handle issues. Other than that the prep part was excellent.
Date published: 2022-03-14
Rated 5 out of 5 by from Mu TT Experience The filling out of the tax return forms and filing process was not very difficult.
Date published: 2022-03-14
Rated 5 out of 5 by from I was very pleased Very simple to understand everything. Answered all my questions.
Date published: 2022-03-14
Rated 5 out of 5 by from easy peasy 11 out of ten.....the help notices were spot on; tks
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4610
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from A problem and no way to get to a live help I was not able to e-file until I figured out, on my own because it is impossible to contact a live person, how to get around the "error" that was not really an error. I seem to run into this problem every year. Maybe you will fix it sometime? If not, I guess I will switch to another company's software.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax makes the process easy! Turbo Tax is user friendly and walks you through the tax process step by step. I have peace of mind knowing my information is correct and secure.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo Tax need some help Corrections needed. When entering info for Business under the heading Itemize>Other Business Deductions> Taxes, Mortgage Interest, Repairs & Maintenance, Utilities. When the appropriate box is highlighted, the numbers do not show up. I found I just had to enter my amounts and continue without seeing them. When I finished the page without any numbers showing, I clicked <continue> and they were in the boxes. Took me 15+ minutes to figure this out going back and forward may times trying to enter the correct amounts. In the California Return<entering info from form 3895> Turbo Tax states "If and months on your form don't have amounts, leave them blank" But to continue you HAVE to enter the amounts.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo is awesome Easy to follow and to understand each step along the way.
Date published: 2022-03-14
Rated 1 out of 5 by from Worst Software Ever I have used Turbo Tax for over a decade. This years design is the worst. GA Requiring Electronic filing and Turbo Tax can't get it done. It will not transmit because it keeps finding something wrong but can't direct me what is wrong.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is fantastic Turbo Tax is fairly easy to complete due to their simple suggestions and help with each category of income, investments, ownership and relationships. Filing jointly is simple because they periodically compare values side by side. I will recommend TurboTax.
Date published: 2022-03-14
Rated 4 out of 5 by from Gets the tedious job done adequately and submits Seemed to ack the relevant questions and plenty of review to fix anything before submitting. Made the process more understandable and simple for the common folks without accounting degrees and stays up to date with most recent tax laws or changes. Amen for Turbo. I can't claim an excellent rating yet. Still awaiting federal payment and electronic return submission and how if necessary they handle issues. Other than that the prep part was excellent.
Date published: 2022-03-14
Rated 5 out of 5 by from Mu TT Experience The filling out of the tax return forms and filing process was not very difficult.
Date published: 2022-03-14
Rated 5 out of 5 by from I was very pleased Very simple to understand everything. Answered all my questions.
Date published: 2022-03-14
Rated 5 out of 5 by from easy peasy 11 out of ten.....the help notices were spot on; tks
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4610