TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Tax at Easy, efficient and fast. I was able to download or transfer all my documents straight into Turbo tax. Had a few tax questions and they were able answer and review my tax info remotely. I really like that feature. All realtime and talking with a human.
Date published: 2022-03-18
Rated 5 out of 5 by from Quick and easy The man who did my taxes was very professional and quick to respond to all my questions and concerns.
Date published: 2022-03-18
Rated 3 out of 5 by from Turbo Tax is helpful but not intuitive The software is helpful. The agents are less helpful and seem to simply research matters the same way I would research matters so I am not sure we as customers receive any benefit.
Date published: 2022-03-18
Rated 2 out of 5 by from Turbo tax a pain Not impressed. Used it just to be able to exile-File. If I was able to E-file my return, I would have done my taxes myself, which I did anyway to compare to your software. Have done my taxes myself all my life except for 2021. CPA I used made mistakes I would not have made.. Kept trying to get me to upgrade to more expensive plan.
Date published: 2022-03-18
Rated 5 out of 5 by from Great product! Easy to use This year's version actually made things easier than years orior.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome Turbo Tax offers great customer service! Representatives were friendly with great communication.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax was amazing Stanley was awesome I'm thankful I choose TurboTax
Date published: 2022-03-18
Rated 5 out of 5 by from EASY SOFTWARE AND ACCURATE I LOVE THIS TURBO TAX. I HAVE BEEN USING IT FOR MANY MANY YEARS AND HAVE NEVER HAD A PROBLEM. ITS FAST AND
Date published: 2022-03-18
Rated 3 out of 5 by from Turbo Tax Not as good this year as previous years Guiding questions were more difficult to follow, sometimes confusing, and I had to go to IRS website several times to get clarification.
Date published: 2022-03-18
Rated 1 out of 5 by from Desktop Application is Awful I purchased the desktop application from Costco thinking I'd save money and it was the equivalent of going back to 1999 and trying to do taxes on the computer. The interface is outdated, the prompts are archaic, and it was impossible to report my cryptocurrency income. There was a popup that asked about cryptocurrency, but it did not actually modify my return and so my income was unreported. I ended up adding this to a miscellaneous income section and now I have to mail a form 8949 to the IRS. I'm looking at competitors next year.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4604
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax at Easy, efficient and fast. I was able to download or transfer all my documents straight into Turbo tax. Had a few tax questions and they were able answer and review my tax info remotely. I really like that feature. All realtime and talking with a human.
Date published: 2022-03-18
Rated 5 out of 5 by from Quick and easy The man who did my taxes was very professional and quick to respond to all my questions and concerns.
Date published: 2022-03-18
Rated 3 out of 5 by from Turbo Tax is helpful but not intuitive The software is helpful. The agents are less helpful and seem to simply research matters the same way I would research matters so I am not sure we as customers receive any benefit.
Date published: 2022-03-18
Rated 2 out of 5 by from Turbo tax a pain Not impressed. Used it just to be able to exile-File. If I was able to E-file my return, I would have done my taxes myself, which I did anyway to compare to your software. Have done my taxes myself all my life except for 2021. CPA I used made mistakes I would not have made.. Kept trying to get me to upgrade to more expensive plan.
Date published: 2022-03-18
Rated 5 out of 5 by from Great product! Easy to use This year's version actually made things easier than years orior.
Date published: 2022-03-18
Rated 5 out of 5 by from Awesome Turbo Tax offers great customer service! Representatives were friendly with great communication.
Date published: 2022-03-18
Rated 5 out of 5 by from TurboTax was amazing Stanley was awesome I'm thankful I choose TurboTax
Date published: 2022-03-18
Rated 5 out of 5 by from EASY SOFTWARE AND ACCURATE I LOVE THIS TURBO TAX. I HAVE BEEN USING IT FOR MANY MANY YEARS AND HAVE NEVER HAD A PROBLEM. ITS FAST AND
Date published: 2022-03-18
Rated 3 out of 5 by from Turbo Tax Not as good this year as previous years Guiding questions were more difficult to follow, sometimes confusing, and I had to go to IRS website several times to get clarification.
Date published: 2022-03-18
Rated 1 out of 5 by from Desktop Application is Awful I purchased the desktop application from Costco thinking I'd save money and it was the equivalent of going back to 1999 and trying to do taxes on the computer. The interface is outdated, the prompts are archaic, and it was impossible to report my cryptocurrency income. There was a popup that asked about cryptocurrency, but it did not actually modify my return and so my income was unreported. I ended up adding this to a miscellaneous income section and now I have to mail a form 8949 to the IRS. I'm looking at competitors next year.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4604