TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Same email verification error as last year. It is time for me to find another tax prep service as the technical issues on email verification continued for the 2nd year. Too much money to have to spend 45 minutes trouble shooting with a Turbo Tax rep. Send me a partial refund of my fees!
Date published: 2022-03-12
Rated 3 out of 5 by from Glitch The Illinois State Tax product has a defect and I can't figure out how to get to someone at Turbo Tax to resolve it. On the State Credits form for Property Tax credit the instruction asks to compare values on two lines and use the smaller of the two. Both are positive numbers but the software entered 0. As a result I can't get credit for my property taxes making my total tax due over $500 too high.
Date published: 2022-03-12
Rated 5 out of 5 by from Always great Used Turbo for years. Always had good results. Easy to use for old man like me.
Date published: 2022-03-12
Rated 4 out of 5 by from Life-long turbo-taxer Have used TurboTax web version for years. Giving 4 stars instead of 5 because some improvement does need made to fix bugs with carrying over your info from the prior year. Have used TurboTax web version for years. Giving 4 stars instead of 5 because some improvement does need made to fix bugs with carrying over your info from the prior year. Last two years I've encountered issues from that where the federal review catches a number of fields from worksheets that it thinks aren't filled out. I'd be willing to bet those represent changes to those forms from the prior year (new questions added) so that carried over info is missing some needed things. It's very stressful to have those only be caught in the federal review portion as they're often cryptic in nature and you have to google and stuff. They should account for that better on the regular data collection screens and ask those questions there. Think that's the case because for some of those, when I went back to the relevant main screen and either revisited that section or started from scratch, it eliminated some or all of those errors next time through the federal review portion. Other than that, love it.
Date published: 2022-03-12
Rated 3 out of 5 by from Turbox was ok It would be nice if the Instruction Page that is printed out to include notes to indicate attachments are required for forms. Especially for people who do not understand taxes.
Date published: 2022-03-12
Rated 4 out of 5 by from 2021 nothing to talk about it, is a simple returns for my daughter
Date published: 2022-03-12
Rated 5 out of 5 by from Very easy to use! Pop up features, could stop when I needed a break.
Date published: 2022-03-12
Rated 5 out of 5 by from Great service tool for filing taxes Turbo Tax makes it easy to file with step by step directions.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax Deluxe I have two issue with Turbo Tax Deluxe. 1) For the price it should also include state e-file. I feel like I am being penalized for living in a state with state taxes. 2) This year a had a very small capital loss. Deluxe should be able to handle that without trying to up sale me to premium.
Date published: 2022-03-12
Rated 4 out of 5 by from I really needed help I am glad it was so easy to fix my return. Let’s hope it works
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4592
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Same email verification error as last year. It is time for me to find another tax prep service as the technical issues on email verification continued for the 2nd year. Too much money to have to spend 45 minutes trouble shooting with a Turbo Tax rep. Send me a partial refund of my fees!
Date published: 2022-03-12
Rated 3 out of 5 by from Glitch The Illinois State Tax product has a defect and I can't figure out how to get to someone at Turbo Tax to resolve it. On the State Credits form for Property Tax credit the instruction asks to compare values on two lines and use the smaller of the two. Both are positive numbers but the software entered 0. As a result I can't get credit for my property taxes making my total tax due over $500 too high.
Date published: 2022-03-12
Rated 5 out of 5 by from Always great Used Turbo for years. Always had good results. Easy to use for old man like me.
Date published: 2022-03-12
Rated 4 out of 5 by from Life-long turbo-taxer Have used TurboTax web version for years. Giving 4 stars instead of 5 because some improvement does need made to fix bugs with carrying over your info from the prior year. Have used TurboTax web version for years. Giving 4 stars instead of 5 because some improvement does need made to fix bugs with carrying over your info from the prior year. Last two years I've encountered issues from that where the federal review catches a number of fields from worksheets that it thinks aren't filled out. I'd be willing to bet those represent changes to those forms from the prior year (new questions added) so that carried over info is missing some needed things. It's very stressful to have those only be caught in the federal review portion as they're often cryptic in nature and you have to google and stuff. They should account for that better on the regular data collection screens and ask those questions there. Think that's the case because for some of those, when I went back to the relevant main screen and either revisited that section or started from scratch, it eliminated some or all of those errors next time through the federal review portion. Other than that, love it.
Date published: 2022-03-12
Rated 3 out of 5 by from Turbox was ok It would be nice if the Instruction Page that is printed out to include notes to indicate attachments are required for forms. Especially for people who do not understand taxes.
Date published: 2022-03-12
Rated 4 out of 5 by from 2021 nothing to talk about it, is a simple returns for my daughter
Date published: 2022-03-12
Rated 5 out of 5 by from Very easy to use! Pop up features, could stop when I needed a break.
Date published: 2022-03-12
Rated 5 out of 5 by from Great service tool for filing taxes Turbo Tax makes it easy to file with step by step directions.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax Deluxe I have two issue with Turbo Tax Deluxe. 1) For the price it should also include state e-file. I feel like I am being penalized for living in a state with state taxes. 2) This year a had a very small capital loss. Deluxe should be able to handle that without trying to up sale me to premium.
Date published: 2022-03-12
Rated 4 out of 5 by from I really needed help I am glad it was so easy to fix my return. Let’s hope it works
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4592