TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from TurboTax Live product not customer service/agent The app is not good. is hard to know the steps. on some steps of the process, you forgot to add a stepper (UI/UX indicator or subprocess) the original payment is for $350 for TurboTax live but it doesn't let you know that is $54/State you claim + taxes so I ended up paying $500 dollars and my return only mentions $350 because the app doesn't clarify does things. I also had to call multiple times and it was really hard to to get the contact number or get the stupid AI to work properly even when it was taking my name down. I work as a UX designer if you want to hear all the bad things you can easily fix, contact me. I'll be expecting a hefty gift card coming my way with my review
Date published: 2022-05-13
Rated 5 out of 5 by from Easy to use. Everything was very easy. Had no problems with filing.
Date published: 2022-05-13
Rated 5 out of 5 by from TurboTax Is 100% Reliable I have personally used TurboTax Deluxe CD since 2006 after my husband's death. He used TurboTax in the 90s. Only had one problem with the IRS caused by TurboTax and that was several years ago. Even had my Personal Computer die and it was easy to get my Turbo Tax files from a backup. Stopped detailed deductions a few years ago and still use Turbo Tax just to make sure I don't miss anything.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is easy! Very thorough helps you every step of the way. My taxes have become easier and less itemized I think I will continue to use Turbo Tax for all my future filing needs! Thank you
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Review Harry L. was great, fast & friendly.................
Date published: 2022-05-13
Rated 5 out of 5 by from Effortless John was professional, efficient and helpful. Thank you for your help!
Date published: 2022-05-13
Rated 5 out of 5 by from Easy and Fast Painless. I was late and the whole process took less than a week and that was with me not having my **** together as well.
Date published: 2022-05-13
Rated 4 out of 5 by from Get's the job done right! Turbo tax takes you through every little detail and if there is something that gets missed or needs correction the insurance is nice. I would say the only downside is having a child's name changed. For some reason turbo tax doesn't recognize the new legal last name and my return gets rejected. (Yes SS and birth certificate are all updated with the new last name).
Date published: 2022-05-13
Rated 5 out of 5 by from TurboTax is a great company to do taxes. Great job told my mistake. I didn’t file right made me aware of mistake
Date published: 2022-05-13
Rated 5 out of 5 by from Tammy is the BEST Efficient, friendly, professional, empathetic, knowledgeable, and patient, Tammy W. is all of these and more. They're the BEST TurboTax Expert I have ever worked with, right up there with Melissa A. Not only did Tammy guide me through a rather complex tax situation, but also helped me amend a tax return from a prior year to ensure my compliance with tax law. Tammy is a 5-star Tax Expert and I hope I may be paired with her again next year. Thank you, Tammy!
Date published: 2022-05-13
All TurboTax® Offerings Reviews - Page 4591
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Live product not customer service/agent The app is not good. is hard to know the steps. on some steps of the process, you forgot to add a stepper (UI/UX indicator or subprocess) the original payment is for $350 for TurboTax live but it doesn't let you know that is $54/State you claim + taxes so I ended up paying $500 dollars and my return only mentions $350 because the app doesn't clarify does things. I also had to call multiple times and it was really hard to to get the contact number or get the stupid AI to work properly even when it was taking my name down. I work as a UX designer if you want to hear all the bad things you can easily fix, contact me. I'll be expecting a hefty gift card coming my way with my review
Date published: 2022-05-13
Rated 5 out of 5 by from Easy to use. Everything was very easy. Had no problems with filing.
Date published: 2022-05-13
Rated 5 out of 5 by from TurboTax Is 100% Reliable I have personally used TurboTax Deluxe CD since 2006 after my husband's death. He used TurboTax in the 90s. Only had one problem with the IRS caused by TurboTax and that was several years ago. Even had my Personal Computer die and it was easy to get my Turbo Tax files from a backup. Stopped detailed deductions a few years ago and still use Turbo Tax just to make sure I don't miss anything.
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Tax is easy! Very thorough helps you every step of the way. My taxes have become easier and less itemized I think I will continue to use Turbo Tax for all my future filing needs! Thank you
Date published: 2022-05-13
Rated 5 out of 5 by from Turbo Review Harry L. was great, fast & friendly.................
Date published: 2022-05-13
Rated 5 out of 5 by from Effortless John was professional, efficient and helpful. Thank you for your help!
Date published: 2022-05-13
Rated 5 out of 5 by from Easy and Fast Painless. I was late and the whole process took less than a week and that was with me not having my **** together as well.
Date published: 2022-05-13
Rated 4 out of 5 by from Get's the job done right! Turbo tax takes you through every little detail and if there is something that gets missed or needs correction the insurance is nice. I would say the only downside is having a child's name changed. For some reason turbo tax doesn't recognize the new legal last name and my return gets rejected. (Yes SS and birth certificate are all updated with the new last name).
Date published: 2022-05-13
Rated 5 out of 5 by from TurboTax is a great company to do taxes. Great job told my mistake. I didn’t file right made me aware of mistake
Date published: 2022-05-13
Rated 5 out of 5 by from Tammy is the BEST Efficient, friendly, professional, empathetic, knowledgeable, and patient, Tammy W. is all of these and more. They're the BEST TurboTax Expert I have ever worked with, right up there with Melissa A. Not only did Tammy guide me through a rather complex tax situation, but also helped me amend a tax return from a prior year to ensure my compliance with tax law. Tammy is a 5-star Tax Expert and I hope I may be paired with her again next year. Thank you, Tammy!
Date published: 2022-05-13
All TurboTax® Offerings Reviews - Page 4591