TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from This year you dropped the ball! I've used Turbo Tax since 1999 and every year it has been a great experience but this year was not good as there were not many windows to read and several times I had to stop and google to try to find explanations then go back to find where I had made a mistake. This year was terrible and if it were my first year it would have been my last! I will try one more year but if next year is as confusing I will change.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotax makes filing easy I'm always afraid of starting my taxes, but doing them on Turbotax makes it easy
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to use. Safe. Great experience. Will use it again for sure. But getting expensive.
Date published: 2021-04-03
Rated 5 out of 5 by from Very helpful, friendly and professinal Had to ask a question about one of my tax lines and i was able to get my questions taken care of
Date published: 2021-04-03
Rated 5 out of 5 by from Great service Really simple and easy to follow instructions and maximum results
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax assistance I worked with 3 different agents today- Trisha was AMAZING, PATIENT, KIND and Professional
Date published: 2021-04-03
Rated 4 out of 5 by from Cool Worked well and finished in 3 or 4 hours. Only question I still have is about MRD from a 401-K that was withdrawn by selling part of a mutual fund in it. Still wondering why we don't include the info on 1040 when there is a space for it? and if we did, why isn't the total amount of distribution less because of "Cost Basis"?
Date published: 2021-04-03
Rated 3 out of 5 by from Very Underwhelmed I spent hours going through the taxes with Turbo Tax only to find out that my Alabama State Tax was "complicated" and could not be completed by Turbo Tax. Now after wanting to do this myself with Turbo Tax, I've spent more time and more money than my normal tax prep person, and still don't have one of my state tax filings finished.
Date published: 2021-04-03
Rated 5 out of 5 by from The Customer service is the best!!!! It was my first time doing my taxes on my own through turbo tax, and I must say, The customer service representatives were the best. It was a great experience and I will definitley recommend it to family and friends. Thank you all very much!!
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotax was awesome I thought I could never do my taxes but with turbo tax it was easy as 123
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4585
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from This year you dropped the ball! I've used Turbo Tax since 1999 and every year it has been a great experience but this year was not good as there were not many windows to read and several times I had to stop and google to try to find explanations then go back to find where I had made a mistake. This year was terrible and if it were my first year it would have been my last! I will try one more year but if next year is as confusing I will change.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotax makes filing easy I'm always afraid of starting my taxes, but doing them on Turbotax makes it easy
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to use. Safe. Great experience. Will use it again for sure. But getting expensive.
Date published: 2021-04-03
Rated 5 out of 5 by from Very helpful, friendly and professinal Had to ask a question about one of my tax lines and i was able to get my questions taken care of
Date published: 2021-04-03
Rated 5 out of 5 by from Great service Really simple and easy to follow instructions and maximum results
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax assistance I worked with 3 different agents today- Trisha was AMAZING, PATIENT, KIND and Professional
Date published: 2021-04-03
Rated 4 out of 5 by from Cool Worked well and finished in 3 or 4 hours. Only question I still have is about MRD from a 401-K that was withdrawn by selling part of a mutual fund in it. Still wondering why we don't include the info on 1040 when there is a space for it? and if we did, why isn't the total amount of distribution less because of "Cost Basis"?
Date published: 2021-04-03
Rated 3 out of 5 by from Very Underwhelmed I spent hours going through the taxes with Turbo Tax only to find out that my Alabama State Tax was "complicated" and could not be completed by Turbo Tax. Now after wanting to do this myself with Turbo Tax, I've spent more time and more money than my normal tax prep person, and still don't have one of my state tax filings finished.
Date published: 2021-04-03
Rated 5 out of 5 by from The Customer service is the best!!!! It was my first time doing my taxes on my own through turbo tax, and I must say, The customer service representatives were the best. It was a great experience and I will definitley recommend it to family and friends. Thank you all very much!!
Date published: 2021-04-03
Rated 5 out of 5 by from Turbotax was awesome I thought I could never do my taxes but with turbo tax it was easy as 123
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4585